ServiceNow Architect

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are searching for a highly skilled ServiceNow Architect to lead the design and implementation of scalable, secure, and high-performing solutions on the ServiceNow platform.

This role involves close collaboration with stakeholders to deliver innovative technical solutions and optimize the utilization of the platform across multiple modules and integrations.

Responsibilities

• Design and maintain the overall architecture of the ServiceNow platform to ensure performance, scalability, and compliance with security best practices
• Collaborate with business and IT stakeholders to gather requirements and translate them into tailored technical solutions
• Lead the implementation of advanced ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and SecOps alongside integrations with external systems
• Define and enforce governance for the platform, including coding standards, development frameworks, and continuous release management
• Evaluate new ServiceNow features, modules, and technologies to recommend enhancements and optimizations for existing setups
• Provide architectural guidance to developers, system administrators, and other technical resources working on the platform
• Optimize integrations using REST/SOAP APIs, IntegrationHub, and MID Servers and ensure seamless data exchange across systems
• Support agile delivery models and implement DevOps tools such as Jenkins and Git for efficient automated workflows
• Develop and maintain comprehensive technical documentation including architecture diagrams, data flows, and integration strategies

Requirements

• 11+ years of experience in ServiceNow development, with at least 4 years focusing on technical architecture and platform design
• Expertise in ServiceNow modules including ITSM, ITOM, CSM, HRSD, and SecOps
• Hands-on experience with integrations built on REST/SOAP APIs, IntegrationHub, and MID Servers
• Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, ACLs, and Flow Designer
• Competency in creating user experiences using Service Portal and UI Builder tools
• Background in working with AI and GenAI tools within the ServiceNow platform
• Familiarity with Agile methodologies paired with practical knowledge of DevOps tools like Jenkins and Git
• Strong communication and collaborative skills for effectively working with cross-functional teams

Nice to have

• Familiarity with ServiceNow certifications related to core modules such as ITSM, ITOM, or HRSD
• Showcase of work with advanced ServiceNow automation tools and analytics
• Understanding of enterprise-level security and compliance solutions within ServiceNow
• Knowledge of custom app development on the Now Platform using App Engine
• Capability to design and implement scalable multi-tenant solutions within complex environments

We offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)