ServiceNow Architect

ServiceNow Architect

Responsibilities

• Design and maintain the overall architecture of the ServiceNow platform to ensure performance, scalability, and compliance with security best practices
• Collaborate with business and IT stakeholders to gather requirements and translate them into tailored technical solutions
• Lead the implementation of advanced ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and SecOps alongside integrations with external systems
• Define and enforce governance for the platform, including coding standards, development frameworks, and continuous release management
• Evaluate new ServiceNow features, modules, and technologies to recommend enhancements and optimizations for existing setups
• Provide architectural guidance to developers, system administrators, and other technical resources working on the platform
• Optimize integrations using REST/SOAP APIs, IntegrationHub, and MID Servers and ensure seamless data exchange across systems
• Support agile delivery models and implement DevOps tools such as Jenkins and Git for efficient automated workflows
• Develop and maintain comprehensive technical documentation including architecture diagrams, data flows, and integration strategies
  

Requirements

• 11+ years of experience in ServiceNow development, with at least 4 years focusing on technical architecture and platform design
• Expertise in ServiceNow modules including ITSM, ITOM, CSM, HRSD, and SecOps
• Hands-on experience with integrations built on REST/SOAP APIs, IntegrationHub, and MID Servers
• Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, ACLs, and Flow Designer
• Competency in creating user experiences using Service Portal and UI Builder tools
• Background in working with AI and GenAI tools within the ServiceNow platform
• Familiarity with Agile methodologies paired with practical knowledge of DevOps tools like Jenkins and Git
• Strong communication and collaborative skills for effectively working with cross-functional teams
  

Nice to have

• Familiarity with ServiceNow certifications related to core modules such as ITSM, ITOM, or HRSD
• Showcase of work with advanced ServiceNow automation tools and analytics
• Understanding of enterprise-level security and compliance solutions within ServiceNow
• Knowledge of custom app development on the Now Platform using App Engine
• Capability to design and implement scalable multi-tenant solutions within complex environments