Service Training and development Manager

Job Requirements

Job Purpose:

The Service Training Executive will be responsible for developing, conducting, and continuously

enhancing technical and soft-skill training programs for EV service personnel across the network. This role ensures that service technicians, customer support staff, and dealership personnel are well-versed in the latest EV technologies, diagnostics, repair procedures, and safety protocols. The objective is to enhance service quality, reduce turnaround time, improve customer satisfaction, and drive operational excellence in the aftersales ecosystem for 2-wheeler EVs.

Position Overview:

Location:

Position Title:

Reports to

Function:

What youll do:

Training Development & Delivery

• Design and develop training modules (technical, functional, and customer-centric) specific to EV 2-wheelers.
• Conduct regular classroom and on-field training sessions for service technicians, dealership staff, and service advisors.
• Use a mix of training methodologies hands-on, digital simulations, and assessments to ensure effective knowledge retention.

Content Management

• Collaborate with R&D, Quality, and Service Engineering teams to create accurate and updated content.
• Regularly update SOPs and troubleshooting guides based on field feedback and product updates.

Trainer Enablement

• Train-the-Trainer (TTT) programs for regional trainers and technical specialists.
• Ensure standardization and consistency in delivery across all locations.

Performance Evaluation

• Monitor and evaluate the effectiveness of training sessions via feedback, assessments, and field performance tracking.
• Identify skill gaps and design corrective action plans.

Compliance & Certification

• Create certification programs for service staff and maintain a skill matrix across the network.
• Ensure all safety norms and regulatory compliance aspects are embedded in training.

Digital Training Tools

• Deploy and manage LMS platforms for e-learning modules.
• Incorporate innovative digital ideas for knowledge transfer.

Technical Support

• Provide technical guidance and support to technicians on the shop floor.
• Assist with troubleshooting and resolving complex EV issues.
• Serve as a point of contact for EV-related technical inquiries.

What youll bring:

Experience:

• 7-9 years of progressive experience in training development and delivery, particularly for technical or automotive industries.
• Technical knowledge and experience with Electric Vehicles (EVs), specifically 2-wheelers.
• Experience in content creation, management, and updating technical documentation.
• Familiarity with Learning Management Systems (LMS) and digital training tools.
• Technical troubleshooting and problem-solving skills, preferably in an automotive or EV service environment.
• Background in automotive or technical training, with experience working with EVs or similar technologies.

Qualification:

• Bachelordegree in Engineering in Automobile / Mechanical

Ready to Join Us

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