Service Training and development Manager

Job Description

Design and develop training modules (technical, functional, and customer-centric) specific to EV 2-wheelers. Conduct regular classroom and on-field training sessions for service technicians, dealership staff, and service advisors. Use a mix of training methodologies \u2013 hands-on, digital simulations, and assessments \u2013 to ensure effective knowledge retention. Content Management Collaborate with R&D, Quality, and Service Engineering teams to create accurate and updated content. Regularly update SOPs and troubleshooting guides based on field feedback and product updates. Trainer Enablement Train-the-Trainer (TTT) programs for regional trainers and technical specialists. Ensure standardization and consistency in delivery across all locations. Performance Evaluation Monitor and evaluate the effectiveness of training sessions via feedback, assessments, and field performance tracking. Identify skill gaps and design corrective action plans. Compliance & Certification Create certification programs for service staff and maintain a skill matrix across the network. Ensure all safety norms and regulatory compliance aspects are embedded in training. Digital Training Tools Deploy and manage LMS platforms for e-learning modules. Incorporate innovative digital ideas for knowledge transfer. Technical Support Provide technical guidance and support to technicians on the shop floor. Assist with troubleshooting and resolving complex EV issues. Serve as a point of contact for EV-related technical inquiries. What youll bring: Experience: 7-9 years of progressive experience in training development and delivery, particularly for technical or automotive industries. Technical knowledge and experience with Electric Vehicles (EVs), specifically 2-wheelers. Experience in content creation, management, and updating technical documentation. Familiarity with Learning Management Systems (LMS) and digital training tools. Technical troubleshooting and problem-solving skills, preferably in an automotive or EV service environment. Background in automotive or technical training, with experience working with EVs or similar technologies.