Service Planner

Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. To optimize field and on site resources for achieving Operational Excellence and Customer Satisfactio Key Functional Responsibilities are as follows 1. Service job administration of field and on site resources 2. Order Booking for Service division 3. Invoicing of service orders 4. Labour entry of field service engineers & onsite service engineer 5. Coordination with Field Service engineers, Team leaders & Regional Service Managers. 6. Planning of service engineers visit against service contracts 7. Provide required data from SAP/SPIRIT system to Managers 8. Submit daily operational scorecards and performance updates to regions for improving the operational efficiency 9. Forward planning of resources for implementation of Service Plans 10. Service call monitoring until closed and reported to customer 11. CRT, Utilization & Efficiency control and monitoring of OST and FST 12. Customer satisfaction survey using Falcon Dashboard Mission Implementation of Service Administration Process to improve operational efficiency with effective coordination with the Regions, Customers, Field Resources, Central Workshop, On Site Workshop, Logistics, Finance and Product Sales Educational requirements Graduation Degree with relevant experience Experience requirements 1-3 years of experience as Service planner/Customer support officer Knowledge Sound Knowledge of SAP, Outlook, other ERP system, Knowledge on Microsoft Excel, Word, PowerPoint, Power BI Personality requirement Have strong interpersonal skills-team player Have good presentation skills and ability to communicate effectively - Be able to take own initiatives Be able to work independently Have a high drive and high level of energy - Be open minded Have a genuine interest in growing the service business Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.