Service Now Developer

About the team:

Network Support Services (NSS) team is responsible for creating automation to improve manual processes and speed up the delivery of requests, with a strong focus on ServiceNow's ITSM and Request modules. Our goal is to provide the best user experience to the NSS engineers and our internal clients..

What you will be doing:

• Design, develop, and implement ServiceNow solutionswith a primary focus on the ITSM and Request modules to streamline and optimize IT service management processes.
• Collaborate with cross-functional teamsto gather requirements, design solutions, and ensure seamless integration with existing systems and processes, including integrations with Resolve automation platform.
• Develop and maintain automation scripts and workflowswithin ServiceNow to automate routine ITSM tasks, such as catalogue items, workflows, and scripts.
• Perform code reviews and provide technical guidanceto junior developers to ensure high-quality code and adherence to best practices within the ServiceNow environment.
• Monitor and analyze ITSM performance datato identify areas for improvement and implement automation solutions to enhance service reliability and efficiency.
• Stay updated with the latest industry trends and technologiesin ServiceNow and ITSM, and incorporate them into the development process.
• Identify opportunities to improve workflowand create supporting documentation for review by peers and management.
• Troubleshoot and resolve complex ITSM issuesby leveraging ServiceNow tools and techniques to minimize downtime and improve overall service performance.
• Utilize case management system (CMS)to document status updates and problem resolutions within ServiceNow.
• Perform customer service dutiesand respond to customer requests as defined by management.
• Maintain ITSM services documentationrelated to work area within ServiceNow.
• Will be working in 2pm to 11 pm IST Shifts

What you bring :

• 2 to 4 Years of experience in ServiceNow and its ITSM and Request modules, as well as integration capabilities with other platforms, particularly Resolve Systems.
• Proficient in JavaScript development and experienced with ServiceNow's CMDB.
• Proficiency in scripting and automation frameworks(e.g., Ansible, Puppet, Chef) and their application within ServiceNow.
• Experience with IT service management protocols and technologies(e.g., TCP/IP, DNS, DHCP, SNMP).
• Familiarity with IT hardware and software, including routers, switches, firewalls, and load balancers, as they relate to ServiceNow integrations.
• Experience with REST and SOAP APIsfor integrating and automating IT services within ServiceNow.
• Excellent problem-solving skillsand the ability to troubleshoot complex ITSM issues within ServiceNow.
• Strong analytical skillsto interpret ITSM performance data and identify optimization opportunities within ServiceNow.
• Effective communication skillsto collaborate with cross-functional teams and present technical information clearly.
• Ability to work independentlyand manage multiple tasks and projects simultaneously.
• Attention to detailand a commitment to producing high-quality work.
• Continuous learning mindsetto stay updated with the latest industry trends and technologies in ServiceNow and ITSM.