Service Now Developer

Company Description

Better Future Solutions, Inc. specializes in increasing the profitability and business success of its clients by providing automation and integration solutions. The company offers services in Workforce Solutions, Enterprise Resource Planning (ERP), Software Project Implementation (SPI), Training, and Business Process Management (BPM). With expertise in Workforce Management, Application Development, Support, IT outsourcing, and more, Better Future Solutions delivers high-quality software and business services globally.

Role Description

Job Title: ServiceNow Developer – Order Management for Telecom Module

Experience: 4+ Years in ServiceNow Development, with CSM and Telecom Order Management experience

Location : Bangalore, Hyderabad, chennai

Key Responsibilities:

• Design, develop, and implement solutions on the 

  ServiceNow platform

  , specifically in the 

  Order Management for Telecom (OMT)

   module.
• Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
• Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
• Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
• Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
• Support UAT, defect fixing, and performance tuning for order management processes.
• Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
• Ensure compliance with coding standards, security guidelines, and ITSM best practices.

Required Skills:

• 4+ years of hands-on development experience in 

  ServiceNow platform

  .
• Strong knowledge of 

  ServiceNow Order Management for Telecom (OMT)

   module.
• Experience in ServiceNow 

  CSM (Customer Service Management)

   and/or 

  ITSM

   is an advantage.
• Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
• Telecom domain knowledge, particularly 

  Order-to-Activation processes, Product Catalogs, Service Requests,

   and 

  Fulfillment

  .
• Ability to write technical documentation, design documents, and deployment guides.
• Experience in working in Agile/DevOps environments.

Certifications

• ServiceNow Certifications (

  Certified System Administrator, Certified Application Developer, Telecom Order Management certification

  )