Service Manager(EV)

Job Title: Service Manager – E-Rickshaw Sector.

Job Summary:

The Service Manager is responsible for managing the after-sales service operations for E-rickshaws. This includes overseeing service centers, managing technical teams, handling warranty and spare parts issues, training technicians, ensuring customer satisfaction, and supporting dealers and distributors. The role demands both technical expertise and managerial capability to support electric vehicle (EV) technology, especially in the growing e-rickshaw segment.

Qualifications & Experience:

· Education: Diploma/Bachelor’s Degree in Mechanical/Electrical/Automobile Engineering or related field.

· Experience: 2-5 years of experience in service operations, with at least 2–3 years in electric vehicles or two/three-wheeler segment.

Experience in managing large service teams and multiple service points is preferred

Key Responsibilities:1. Service Operations Management

· Supervise day-to-day operations of service centers and authorized service providers.

· Set up new service outlets in emerging markets.

· Ensure availability of tools, diagnostics, and service infrastructure.

2. Technical Support & Issue Resolution

· Guide technicians in diagnosing and troubleshooting E-rickshaw technical issues (motor, battery, controller, chassis, etc.).

· Provide solutions for recurring field issues.

· Coordinate with the R&D and manufacturing team for technical feedback.

3. Dealer & Customer Relationship

· Provide technical support to dealers and resolve escalated customer complaints.

· Conduct regular visits to dealers, service centers, and key customers.

· Enhance customer satisfaction and retention through timely service.

4. Team Management

· Lead and manage field service engineers, mechanics, and technicians.

· Organize technical training and skill development programs.

· Conduct performance reviews and set KPIs.

5. Spare Parts & Warranty Management

· Ensure optimal inventory of spare parts at service centers.

· Monitor warranty claims and ensure timely processing and root cause analysis.

· Reduce turnaround time for repairs and part replacements.

6. Documentation & Reporting

· Maintain accurate service records, customer feedback, and warranty claims.

· Provide regular reports to senior management on service metrics (TAT, downtime, cost, etc.).

Key Skills & Competencies:

· Strong understanding of electric vehicle technology (especially EV motors, batteries, controllers).

· Excellent troubleshooting and diagnostic skills.

· Team leadership and training abilities.

· Good communication and interpersonal skills.

· Knowledge of service management systems and CRM tools.

Desirable Traits:

· Passion for clean mobility and sustainable transport.

· Ability to work under pressure and in field-intensive environments.

· Customer-centric and solution-oriented approach.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person