Service Manager

Position: Workshop Service Manager

Location: Irba, Ranchi
Company: Titanium Mahindra

Key Responsibilities:

• Oversee daily workshop operations and ensure smooth functioning of service activities.
• Manage a team of service advisors, technicians, and supervisors to achieve productivity and quality targets.
• Ensure timely and accurate diagnosis, repair, and delivery of vehicles.
• Monitor and maintain customer satisfaction through quality service and prompt resolution of complaints.
• Implement and maintain standard operating procedures as per OEM guidelines.
• Track service performance, workshop load, and prepare reports for management.
• Coordinate with spare parts, body shop, and other departments for seamless operations.
• Ensure compliance with safety norms, tools calibration, and proper housekeeping in the workshop.
• Provide technical guidance and training to team members to enhance skills and efficiency.
• Drive revenue generation through upselling of value-added services and maintenance packages.

Required Qualifications & Skills:

• Graduate/Diploma in Automobile or Mechanical Engineering.
• Experience: 6–10 years in the automobile service industry, with at least 3 years in a managerial role.
• Strong knowledge of 4-wheeler service operations, diagnostics, and workshop management.
• Excellent leadership, communication, and customer-handling skills.
• Proficiency in DMS (Dealer Management System) and MS Office.

Salary: Best in Industry (Based on experience)

How to Apply:

Send your CV to career@singhania.org.in
Contact: +91 9296511430

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person