SERVICE MANAGER

Job Overview:

• The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiency

Roles & Responsibilities

• Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D)

Requirement Skills

• Oversee installations, commissioning, and customer handovers.
• Manage AMC contracts, warranty claims, scheduled maintenance, and repairs.
• Handle customer escalations and ensure timely resolution.
• Plan resource allocation (manpower, tools, spares) and monitor expense management.
• Coordinate interdepartmentally with Sales, Production, and R&D for service needs.
• Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate).
• Ensure customer feedback is collected, analysed, and acted upon for service improvements.
• Oversee training programs, SOP updates, compliance integration, and documentation standards.
• Drive continuous improvement initiatives within the service operations.

Education Qualification

• Bachelor's / Diploma degree in Engineering or a related field.

Work Experiences

• 3-5 years in project and service management

Work Location

• Office (THALTEJ)

Job Type

• Full-time Duty: Mon to Fri 10:00 am to 7:00 pm & Saturday 10:00 am to 05:00 pm

Week Off

• Sunday

Salary Structure

• 30,000 to 35,000 CTC per month

Age Limit

• 23 to 35 years

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time

Work Location: In person