Key Responsibilities Act as the primary point of contact for service customers. Build and maintain strong relationships with existing and potential customers. Ensure timely communication of service updates, repair progress, and delivery timelines. Schedule and confirm service appointments. Coordinate with service advisors and workshop teams for smooth operations. Follow up with customers for service reminders, pending work, and payment collections. Collect and analyze customer feedback after service. Handle complaints and escalate unresolved issues to the Service Manager. Ensure customer issues are addressed promptly to enhance retention. Maintain accurate customer records in CRM software. Generate daily, weekly, and monthly reports on customer interactions, complaints, and resolutions. Monitor customer satisfaction scores and work on improvement plans. Educate customers on service packages Ensure repeat business through proactive communication. Excellent communication and interpersonal skills. Strong problem-solving and negotiation skills. Knowledge of automobile service processes and technical terms. Proficiency in CRM tools and MS Office. Ability to handle multiple customer requests efficiently. Customer satisfaction index (CSI) score. Repeat customer ratio. Timely resolution of complaints. Candidate Profile: 1/ Educational Qualification: Post Graduate or Graduate 2/ Should have 4 to 5 years of experience in same field. 3/ Should have good knowledge of Email & Excel 4/ Good communication skills both in Assamese,Hindi,English Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Paid sick time Provident Fund Work Location: In person
Job Responsibilities Oversee day-to-day operations of the automobile service department. Ensure smooth workflow from vehicle check-in to deliver Interact with customers to understand service requirements and explain repair details. Handle customer complaints and ensure high satisfaction levels. Supervise and guide service advisors, mechanics, and technicians. Conduct training sessions to improve technical skills and customer handling. Monitor repair and maintenance work to ensure quality and safety standards. Conduct final inspection of vehicles before delivery. Manage spare parts inventory and ensure availability for smooth operations. Monitor departmental expenses and prepare cost estimates for services. Achieve revenue targets and profitability goal. Ensure adherence to company policies, manufacturer guidelines, and safety regulations. Maintain workshop cleanliness and proper waste disposal practices. Maintain service records, job cards, and warranty claims documentation. Provide periodic reports on service performance and customer feedback. Candidate Profile: 1/ Educational Qualification: B.Tech or Diploma in Mechanical 2/ Should have 5 to 6 years of experience in same field Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Work Location: In person