Trident Services PvtLtd

Position Overview We are seeking a dedicated and experienced Service Manager to join our dynamic team. This role is pivotal in ensuring the highest level of customer satisfaction through effective service management and team leadership. The ideal candidate will possess a strong background in team management, troubleshooting, and customer service, with a proven track record of success in similar roles. If you are passionate about delivering exceptional service and leading a team to achieve excellence, we invite you to apply. Key Responsibilities Lead and manage the service team to ensure efficient operations and high-quality service delivery. Develop and implement service strategies that enhance customer satisfaction and loyalty. Oversee troubleshooting processes to resolve customer issues promptly and effectively. Monitor team performance and provide coaching and support to team members to achieve their goals. Collaborate with other departments to ensure seamless service delivery and address customer needs. Maintain up-to-date knowledge of industry trends and best practices to drive continuous improvement. Prepare and present reports on service performance metrics to senior management. Ensure compliance with company policies and procedures, as well as relevant regulations. Qualifications The ideal candidate will possess the following qualifications: Experience: 7 to 10 years of relevant work experience in service management or a related field. Skills: Strong team management skills, excellent troubleshooting abilities, and a solid foundation in customer service management. Education: A bachelors degree in business administration, management, or a related field is preferred. Location: This position is based in Thane, Navi Mumbai, Mumbai City, or Palghar. Work Schedule: Day shift, full-time employment. Work Mode: On-site, ensuring direct interaction with the team and customers. Compensation The selected candidate will receive an annual salary of 7,00,000, commensurate with experience and qualifications. We also offer a comprehensive benefits package and opportunities for professional development. Why Join Us At our company, we believe in fostering a collaborative and innovative work environment. As a Service Manager, you will play a crucial role in shaping the customer experience and leading a talented team. We are committed to your growth and success, providing you with the resources and support needed to excel in your career. If you are ready to take the next step in your career and make a significant impact in a thriving organization, we encourage you to apply for this exciting opportunity. We look forward to welcoming you to our team! Number of Positions Opened: 5