Service Manager @ Four Wheeler Delearship

Job Title:

Job Summary:

The Service Manager will be responsible for overseeing the day-to-day operations of the service department, ensuring exceptional customer service, optimizing service revenue, managing a team of technicians, and maintaining high standards of vehicle servicing and repairs.

Key Responsibilities:

• Manage daily operations of the service department ensuring timely and quality service delivery.
  
• Supervise service advisors, technicians, and support staff to ensure efficiency and productivity.
  
• Monitor job card opening, repair order completion, billing, and customer follow-ups.
  
• Ensure all vehicles are diagnosed and repaired accurately and in a timely manner.
  
• Handle customer complaints and queries with professionalism and provide resolutions quickly.
  
• Maintain high CSI (Customer Satisfaction Index) scores as per OEM standards.
  
• Ensure adherence to OEM processes and audit compliances.
  
• Plan and execute service marketing campaigns and increase workshop footfall.
  
• Monitor spare parts availability and coordinate with the parts department.
  
• Train and develop service team to enhance performance and technical knowledge.
  
• Maintain workshop infrastructure, equipment, and cleanliness as per OEM guidelines.
  
• Submit regular reports to management on service performance, revenue, and expenses.
  

Key Skills & Competencies:

• Strong leadership and team management skills.
  
• Excellent communication and interpersonal abilities.
  
• In-depth technical knowledge of four-wheelers and repair processes.
  
• Good understanding of DMS (Dealer Management System) & service KPIs.
  
• Customer-centric mindset with problem-solving abilities.
  
• Familiar with OEM standards, audits, and compliance requirements.
  

Qualifications & Experience:

• Diploma/Degree in Automobile or Mechanical Engineering.
  
• Minimum 5 - 8 years of experience in the automobile service industry, with at least 4 years in a managerial/supervisory role.
  

Salary & Benefits:

• As per industry standards (based on experience and skills).
  
• Incentives based on performance, CSI score, and revenue generation.
  
• Additional benefits as per company policy.

Contact :

Archana : +91 8976934981

Email : hrservice@heritagemotors.in