Job Title: Customer Advisor Heritage Tata Motors Location: Ghodbunder Road Thane (Patlipada) Department: Sales Reports To: Team Leader Employment Type: Full-Time Job Summary: We are seeking a dynamic, customer-focused Customer Advisor to join our car dealership team. The ideal candidate will be responsible for assisting customers in choosing the right vehicle, providing product knowledge, ensuring a smooth sales process, and maintaining high levels of customer satisfaction and loyalty. Key Responsibilities: Greet and assist customers visiting the showroom or enquiring online/over the phone. Understand customer needs and recommend suitable vehicles from our inventory. Conduct test drives and explain vehicle features, specifications, and benefits. Maintain in-depth knowledge of current inventory, promotions, and financing options. Assist customers with the car purchasing process, including paperwork and financing. Follow up with leads and existing customers to maintain strong relationships and generate repeat business. Meet or exceed monthly and quarterly sales targets. Maintain accurate records of customer interactions and sales activities using the CRM system. Coordinate with the service and finance teams to ensure seamless customer experience. Stay updated on industry trends, new vehicle launches, and competitor offerings. Requirements: Proven experience in automotive sales or a similar customer-facing sales role preferred. Excellent communication, negotiation, and interpersonal skills. Strong customer service orientation with a passion for cars. Goal-driven with the ability to work in a fast-paced environment. Basic computer skills (CRM, email, MS Office, etc.). Valid driver’s license. Qualifications: High School Diploma or equivalent. Prior experience in automotive sales is an advantage but not mandatory – training will be provided for the right candidate. Benefits: Attractive base salary + sales Incentives Incentive programs and bonuses Training and career development opportunities Health insurance policy
Job Title : General Manager - Sales Company : Heritage Tata Motors Location : Thane Industry : Automobile Dealership (Passenger Vehicles) Experience : 10 - 15 years (Minimum 3 years in a leadership role at a car dealership) Job Summary We are seeking a dynamic and result-oriented General Manager - Sales to lead the sales operations at our Thane dealership. The ideal candidate will be responsible for driving business growth, leading the sales team, ensuring customer satisfaction, and achieving dealership targets. Key Responsibilities Lead and manage the overall sales function (retail, corporate, fleet) for the Thane dealership. Develop and implement strategic plans to achieve monthly and annual sales targets. Monitor team performance and ensure timely training, motivation, and guidance. Build strong customer relationships and oversee high standards of customer experience. Coordinate with Tata Motors for offers, schemes, reporting, and compliance. Ensure timely MIS reporting, stock management, and adherence to all sales processes. Liaise with marketing for local campaigns and brand visibility in the region. Handle team hiring, performance reviews, and discipline as per HR policies. Conduct regular competitor analysis and market intelligence. Key Skills & Qualifications Graduate / MBA preferred Proven leadership in automobile sales, preferably Tata Motors Strong team management, communication, and negotiation skills Data-driven approach with experience in CRM, DMS, and sales dashboards Customer-centric mindset with a focus on satisfaction and retention Ability to work under pressure and drive results in a competitive market Reporting To : Director Heritage Motors Salary : As per industry standards (based on experience and performance) Contact : Hamid (HR) 8655407430 Email: grouphr@heritagemotors.in
Job Title: Service Manager Four Wheeler Dealership Location: Thane, Maharashtra Company: Heritage Tata Motors Department: Service Department Reporting To: General Manager Job Summary: The Service Manager will be responsible for overseeing the day-to-day operations of the service department, ensuring exceptional customer service, optimizing service revenue, managing a team of technicians, and maintaining high standards of vehicle servicing and repairs. Key Responsibilities: Manage daily operations of the service department ensuring timely and quality service delivery. Supervise service advisors, technicians, and support staff to ensure efficiency and productivity. Monitor job card opening, repair order completion, billing, and customer follow-ups. Ensure all vehicles are diagnosed and repaired accurately and in a timely manner. Handle customer complaints and queries with professionalism and provide resolutions quickly. Maintain high CSI (Customer Satisfaction Index) scores as per OEM standards. Ensure adherence to OEM processes and audit compliances. Plan and execute service marketing campaigns and increase workshop footfall. Monitor spare parts availability and coordinate with the parts department. Train and develop service team to enhance performance and technical knowledge. Maintain workshop infrastructure, equipment, and cleanliness as per OEM guidelines. Submit regular reports to management on service performance, revenue, and expenses. Key Skills & Competencies: Strong leadership and team management skills. Excellent communication and interpersonal abilities. In-depth technical knowledge of four-wheelers and repair processes. Good understanding of DMS (Dealer Management System) & service KPIs. Customer-centric mindset with problem-solving abilities. Familiar with OEM standards, audits, and compliance requirements. Qualifications & Experience: Diploma/Degree in Automobile or Mechanical Engineering. Minimum 5 - 8 years of experience in the automobile service industry, with at least 4 years in a managerial/supervisory role. Salary & Benefits: As per industry standards (based on experience and skills). Incentives based on performance, CSI score, and revenue generation. Additional benefits as per company policy. Contact : Archana : +91 8976934981 Email : hrservice@heritagemotors.in