Sr Manager Service

Otis

10 - 15 years

35 - 40 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

mis reporting finance head field operations receivable management interpersonal skills sales customer service customer complaints field engineering crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overall responsible for service revenues from area.
Provide leadership Supervisor and various stake holders in the department to achieve business targets.
Including setting their annual business targets and periodical review to achieve the results.
Drive excellence in field operations through supervisors
Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.

Position will be responsible for Techno Commercials for 2000 + units.
Annual Manpower planning and enhance field productivity.
Sub Con Management and Development to support field operations.
Maintain cordial relations with builders, owners and architects
Coach and develop internal talents for taking up higher responsibilities in the organization.
Drive service transformation initiatives in the area
Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
Visit job sites, Periodical visits to all Key customers and maintain CRM
Receivable Management day-to-day updates to Zonal Head / Finance
Work towards customer delight and customer appreciation
Tracking of all customer complaints and speedy response/resolution
MIS / Reporting / Review with team.

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