Field Service-LCV,ICV,HCV

Experience in Field Service within Commercial Vehicle or Construction equipments is mandatory

1.Customer Support & Relationship Management

• Act as the primary point of contact customers (fleet operators, dealers, service centers).
  
• Provide on-site technical support for breakdowns, repairs, and warranty-related concerns.
  
• Build strong relationships with customers by ensuring timely service and solutions.
  

2. Technical Support & Troubleshooting

• Diagnose and resolve vehicle issues at customer locations.
  
• Assist dealers and workshops with complex repair jobs.
  
• Escalate critical technical issues to the central technical team or R&D.
  

3. Dealer & Workshop Support

• Guide dealer service teams in vehicle diagnostics, repairs, and preventive maintenance.
  
• Ensure workshops follow standard operating procedures.
  
• Conduct regular audits of dealer workshops to check quality and service readiness.
  

4. Training & Development

• Train dealer technicians, fleet mechanics, and drivers on product knowledge, preventive maintenance, and troubleshooting.
  
• Organize driver & mechanic training programs for new products and technologies (BS6 engines, iEGR, SCR, EV buses/trucks, etc.).
  

5. Warranty & Service Compliance

• Validate warranty claims and ensure accurate submission to headquarters.
  
• Monitor warranty costs, analyze failures, and work on reducing repeat complaints.
  
• Ensure adherence to company warranty policies and service guidelines.
  

6. Feedback & Product Improvement

• Collect real-time feedback from customers on vehicle performance, mileage, and reliability.
  
• Share field failure reports (FFR) with the Quality/R&D teams for continuous product improvement.
  
• Support in conducting field trials for new vehicles/aggregates.
  

7. Service Campaigns & Field Activities

• Execute service campaigns, recalls, and free service camps in the assigned territory.
  
• Promote genuine parts usage and service packages among customers.
  
• Support sales team during vehicle delivery and customer demos by ensuring smooth service handover.
  

8. Reporting & Documentation

• Prepare service reports, breakdown analysis, and customer visit reports.
  
• Maintain data on vehicle uptime, service expenses, and repeat complaints.
  
• Use digital service portals/tools for documentation and communication.