HVAC Service Manager

Position: Service Manager

Company: Max Aircon

Location: Pune, India

Job
Description:

Max Aircon is seeking
an experienced Service Manager for our Pune location with a minimum of 10 yearsof relevant experience in the HVAC (Heating, Ventilation, and Air Conditioning)industry. As a Service Manager, you will be responsible for overseeing allaspects of our service operations, ensuring high-quality service delivery toour customers, and managing a team of service technicians.

Key
Responsibilities:

1. Manage and lead a team of service technicians,
including recruitment, training, performance evaluations, and careerdevelopment

2. Coordinate with the sales team to understand
customer requirements and ensure timely and efficient service delivery.

3. Develop and implement service strategies to
improve customer satisfaction and loyalty.

4. Monitor service performance metrics, analyse
data, and implement corrective actions as needed.

5. Ensure compliance with safety standards,
regulations, and company policies.

6. Manage service contracts, warranties, and
service agreements with customers.

7. Handle customer escalations and resolve issues
in a timely and professional manner.

8. Collaborate with the procurement team to ensure
adequate inventory levels and timely procurement of spare parts and equipment.

9. Develop and maintain relationships with key
stakeholders, including customers, suppliers, and contractors.

10. Stay updated with industry trends,
technologies, and best practices to continuously improve service offerings.

1 Fundamental Requirements:

1. Bachelors degree in Mechanical Engineering or
a related field (preferred).

2. Minimum of 10 years of experience in the HVAC
industry, with at least 5 years in a managerial or supervisory role.

3. Strong leadership and team management skills.

4. Excellent communication and interpersonal
abilities.

5. Proven track record of delivering high-quality
service and meeting performance targets.

6. Knowledge of HVAC systems, equipment, and
troubleshooting techniques.

7. Familiarity with industry regulations, safety standards,
and quality control processes.

8. Proficiency in computer applications, including
MS Office and service management software.

9. Ability to work independently, prioritises
tasks, and make sound decisions under pressure.

10. Valid drivers license and willingness to
travel as needed.