Service Manager

Cafyo Management Solution

5 - 10 years

3 - 5 Lacs

Raipur

Posted:7 hours ago| Platform:

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Skills Required

Customer satisfaction Process improvement Customer retention Inventory control Customer relationship Management Vendor Service quality Monitoring Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee Service Operations
: Lead and manage daily operations of the service department, ensuring high-quality repairs and customer satisfaction.
Team Leadership
: Recruit, train, and manage service staff, including technicians, service advisors, and support staff, to maintain a high-performing team.
Customer Relations
: Foster strong customer relationships, handle escalations, and implement processes to improve service quality and customer satisfaction.
Financial Management
: Develop and monitor the service department budget, manage expenses, and drive revenue through effective service promotions.
Performance Tracking
: Monitor KPIs for efficiency, service quality, customer retention, and profitability; implement corrective actions as needed.
Vendor and Parts Management
: Oversee vendor relationships and inventory control, ensuring timely availability of necessary parts and tools.
Process Improvement
: Drive continuous improvements in service processes to increase productivity, reduce costs, and meet industry standards.

Additional Details

Working Hours
9 Hours

Work Timing
10:00 AM-7:00 PM

Job Requirements

Gender
Male

Qualification
Graduation

Interview Details

Priority
Any

Slot
It will be change with respect to availblity of HOD

Type
Face To Face

Company Details

Client Of Cafyo

Automobiles | Raipur, CG

The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

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