Service Manager

As a Service Manager at Shree Dev Motors, you will play a crucial role in overseeing the overall operation of the service department. Your responsibilities will include ensuring high-quality repairs, timely service delivery, team leadership, and delivering exceptional customer experiences. Your role will be pivotal in maintaining our commitment to customer satisfaction and operational efficiency. - Manage the daily operations of the service workshop, ensuring a smooth workflow, and maximizing productivity. - Lead a team of service advisors, technicians, and support staff, overseeing their performance, training, and development. - Ensure accurate diagnosis, repairs, and maintenance of customer vehicles in adherence to OEM guidelines. - Monitor service appointments, job card creation, estimates, and timely delivery of vehicles. - Address customer complaints and escalations promptly and professionally. - Monitor key performance indicators such as Customer Satisfaction Index (CSI), workshop utilization, revenue targets, and turnaround time (TAT). - Maintain proper inventory of spare parts and workshop tools while ensuring compliance with safety standards and brand-specific service guidelines. - Coordinate effectively with the Sales and Spare Parts departments to facilitate a seamless interdepartmental workflow. - Generate and present service reports and metrics to the management. In return for your contributions, Shree Dev Motors offers a competitive salary, along with employee benefits such as Provident Fund, ESI, and bonuses. This is a full-time, permanent position with day shift scheduling and weekend availability. Additionally, you will have the opportunity for a yearly bonus. Ideally, you should possess a Master's degree and have a minimum of 2 years of experience in Automobile Service Management. The work location for this role is in person at Shree Dev Motors. Join us as a Service Manager and be part of a team dedicated to delivering outstanding service and exceeding customer expectations.,