Service Manager

We're seeking an experienced Service Manager to lead our after-sales service team at our e-rickshaw dealerships and showroom. The successful candidate will be responsible for ensuring high-quality service delivery, managing a team of technicians, and driving customer satisfaction.   Key Responsibilities: - Service Team Management: Lead and motivate a team of technicians to achieve exceptional service standards. - Customer Satisfaction: Ensure high customer satisfaction ratings through prompt and efficient service delivery. - Technical Support: Provide technical guidance and support to technicians to resolve complex issues. - Warranty Claims: Manage warranty claims and liaise with manufacturers to ensure smooth processing. - Inventory Management: Oversee inventory management of spare parts and ensure efficient utilization. - Process Improvement: Continuously evaluate and improve service processes to enhance efficiency and customer experience.   Requirements: - Experience: Minimum 2-3 years of experience in a similar role, preferably in the automotive or e-rickshaw industry. - Technical Knowledge: Strong technical knowledge of e-rickshaws and electrical systems. - Leadership Skills: Proven leadership skills with the ability to motivate and manage a team. - Communication Skills: Excellent communication and interpersonal skills.