Job
Description
As a Service Manager at our dealership, you will be responsible for planning, controlling, and enhancing the efficiency of Service and Spare Parts operations. Your role involves ensuring that both strategic and operational goals are achieved while implementing necessary measures. Additionally, you will play a crucial part in designing processes within the Service and Parts department to maintain high customer satisfaction levels and a positive brand image. This position falls under the Top Management category. To qualify for this role, you should hold a degree in Engineering, Science, or Business Management Studies. With 10-12 years of experience in automotive After-Sales, including at least 4-5 years as a Service Manager, you should have a solid background in personnel management, customer relations, and supplier interactions. Additional training in business management and a technical profession, ideally in the automotive industry, is preferred. Your corporate knowledge should encompass an understanding of our brand's products and services, as well as familiarity with the automobile sector, dealership business, and market competition. You must possess technical expertise related to Jaguar-Land Rover products, business management tools, market analysis methods, dealership structures, marketing strategies, and legal aspects. In terms of skills, you are expected to excel in customer and supplier relationship management, loyalty, integrity, effective communication, conflict resolution, and maintaining a high level of customer satisfaction. Your organizational competence should involve implementing structured processes, setting high-quality standards, and promoting teamwork and cooperation. Leadership skills are crucial for managing employees, setting strategic goals, recognizing performance, and fostering a culture of learning and development. Business skills are essential for planning long-term goals, ensuring profitability, driving innovation, and adapting to market trends. Technical competence is required for effective planning and controlling of service and logistics operations, utilizing key performance indicators, and maintaining an efficient business operation. Interpersonal skills such as teamwork, adaptability, decision-making, and performance-oriented mindset are vital for creating a customer-centric and brand-loyal culture. Your tasks as a Service Manager will include business and profit planning, setting performance indicators, market expansion strategies, financial interest protection, HR practices, and fostering successful interfaces within the dealership. By effectively managing these responsibilities, you will contribute significantly to achieving high customer satisfaction levels, customer acquisition, and business success while upholding the brand's values and principles.,
