Service Manager

- Prepare annual operating plans & midterm plans on Weekly & Monthly basis

- Plan on weekly and monthly basis for day to day operations in coordination with Sales, CX, logistic & customer, technician and outsourced team

- Ensure AIS Project Management Systems documentation is timely completed for Field Quality Plan, Work Method Statement, Risk Register etc.

- Ensure execution of activities lying within scope of Installation defined by TAT policies

- Plan and develop the skills in ASE, ground team both for inhouse as well as outsourced teams such as Technician cum supervisor as per roles and responsibility required.

- Plan and develop the skills in ground team which are inhouse as well as outsourced, e.g. Technician cum supervisor, as per roles and responsibility required by the team

- Build and maintain high morale and motivation in ground team member through better communication by periodical formal and informal meetings

- Prepare post material dispatch report on timely basis and subsequently update service issue of concerned territory areas.

- Maintain daily update in installation register and submit progress report with the management

- Ensure proper verification & submission of outsourced team bills to accounts

- Ensure proper optimize of resources like, Manpower, Money & Material and maintaining quality and EHS norms on work locations

- Ensure proper customer handeling within the described polices and timely closure reports from the CSD team