Service Management Associate Manager

As a Service Management Associate Manager at Accenture, you will be responsible for managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions to ensure customer satisfaction. Your role will involve closing faults and complaints within SLAs, and proficiency in Excel and MIS reports will be key skills for success. The Business Reporting and Governance vertical focuses on deploying robust tracking mechanisms for SLAs/KPIs and daily operations. The Governance team ensures contractual compliance across various aspects such as Governance, Reporting, Incident Management, Change Management, and Survey Management. Your responsibilities will include preparing management reports, analyzing data, and creating user-friendly Excel and BI dashboards. Proficiency in MS Office, including advanced Excel formulas, and the ability to create meaningful presentations through PowerPoint are essential for this role. Knowledge in tools like Power Automate, Power Apps, Power BI, and VBA Macros will be advantageous. We are looking for candidates with expertise in Analysis and Reporting, Business Intelligence tools, problem-solving skills, and strong written and verbal communication. Additionally, proficiency in Visual Basic for Applications (VBA), Microsoft PowerPoint, and Structured Query Language (SQL) will be beneficial. The role of Business Reporting and Governance Associate Manager requires delivering on Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management, and Change Management. You will need excellent project management skills, strong client-facing experience, and the ability to solve complex business problems. In this role, you will be analyzing and solving moderately complex problems, creating new solutions, and adapting existing methods and procedures as needed. You will interact with peers, management levels, and clients within Accenture. The position involves managing medium-small sized teams and working on multiple projects simultaneously. Client relationship management experience and the ability to work in rotational shifts may be required for this role. Your responsibilities will include working with Account and Service Delivery leadership to ensure timely delivery of Business Reporting and Governance Services, aligning services with contractual requirements, and consulting with clients and senior leadership on Governance, Incident Management, and Change Management. You will also drive team initiatives in analytics, automation, visualization, and innovation, and guide team members to excel in their deliverables. Overall, the role of Business Reporting and Governance Associate Manager at Accenture requires a combination of individual contribution and supervisory tasks, along with the ability to lead a team effectively, manage client relationships, and drive business solutions to operational challenges.,