1182 Service Level Jobs - Page 26

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title-Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s Degree in Commerce is desires 5-10 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desires desirable. 5-10 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & it s execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Senior Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial Non-Financial transactions through internal systems as per regulatory and client requirement. Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval. Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps need to work as a trouble shoot. Ability to support, guide train other team members. Should have the ability to understand handle complex queries. Strong domain knowledge is essential understanding of TA business. Well versed with preparation and review of SOPs/Process flow charts. Able to identify implement various process control. Provide innovative ideas for process enhancements. Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled. Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required. Bachelor s degree in commerce is desired. 5-10 years of relevant experience. Skills Required Strong analytical skills. Good knowledge of Mutual funds. Responsible for meeting all client deliverables. Ability to navigate proficiently in a windows environment. Strong knowledge of Microsoft excel word. Ability to write messages in a clear and concise manner. Ability to read, write speak English proficiently. Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems. Communication skills - Presentation skills, listening skills, oral written communication skills. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder. Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs. Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management it s execution. Effective verbal reasoning and numeric skills. Excellent planning and organization skills. The candidate should be able to understand the intricacies of TA business it s impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made based on skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page . If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary. expectations) to our dedicated email address

Join us as a Supply Chain Manager and Planning in Satara, Maharashtra to be responsible overseeing the planning and execution of supply chain activities, including demand forecasting, procurement, order handling and alignment with inventory management team, warehouse activities and ensuring a high performance of our end-to-end Customer Service. About the job At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet s most urgent problems. Making the world a better place every day. About the Position Local Assembly Satara is one of 7 assembly supply sites in the world within the Product Group Gasketed Plate Heat Exchanger (GPHE). From Satara we supply our whole range of GPHE. We are now looking for a Unit Manager f r Supply Chain process for the Local Assembly Site in Satara. As UM Supply Chain you are responsible for overseeing the planning and execution of supply chain activities, including demand forecasting, procurement, order handling and alignment with inventory management team, warehouse activities and ensuring a high performance of our end-to-end Customer Service. You are responsible for securing the team s daily performance as well as team improvements and competence. You ensure that the group is working towards set targets and following our processes. Your role is to make sure that you, together with the team, work in an efficient way according to our business principals and requirements and adding value to our customers. The role is situated in Satara/Maharashtra/India, and you ll report to the Factory Manager. You will be part of the Local Assembly Satara Management Team. You ll work in close collaboration the rest of the organization with end-to-end improvements and to drive our factory to meet the future requirements. The Local Assembly Factory in Satara is in a major program for setting the new standards for customer service with high level of MRP system integration, implementation of Lean concepts in our Supply Chain where we are developing the methods of working and serving our production lines. During 2024 we will focus on increasing the capabilities in our processes to be able to deliver 50% more products with shorter lead time and prepare ourselves to further volume increase the year after. We are also preparing to migrate to a new MRP system within a couple of years. An automated order flow process will require closeness to our markets. We will seek to understand needs to increase our Service level by building Lean Flow based supply chain organization. Our Assembly Lines in the Factory will run as a Lean line and supply chain processes are to be managed in accordance with the same principle (One Piece Flow). You will have a key role in these projects. Who are you We believe you are a natural leader with a clear feeling of sense of urgency , with clear values and integrity. Safety is our top-priority, and we expect that from you as well. With a strategic mind-set and a can-do attitude, you act on our strategies within the Business Unit and create result according to set goals. You communicate in inclusive and engaging way and believe that result and behavior is equally important. We are looking for a leader that wants to drive and handle change at Gemba. You have the courage to think differently, seeing opportunities rather than problems. Through support, attendance, and genuine interest in people, you help your employees grow in their roles. What you know We believe that you have Bachelor s degree in Mechanical or Production Engineering and Supply Chain Management, Business Administration or a related field or the relevant work experience. A master s degree is a plus. You possess 15+ years of experience with at least 5 - 7 years experience in supply chain management in world-wide industrial products, although we may consider other backgrounds and will put strong and healthy leadership as our priority. You have a proven track record of successfully leading and transforming supply chain operations, preferably at a managerial level. You need have expertise in implementation, improvement, and management of the S&OP process with a proven high-business impact track record. You are both operative to ensure the daily deliveries and strategic to drive continuous improvements. Experience in Manufacturing Transformation and implementing new concepts is an advantage. You are fluent in English both verbal and written. Knowledge in a second language is plus. Responsibilities You have the responsibility for a team consisting of 15 young, energetic and dynamic colleagues that are waiting to reveal their full potential in developing our business, processes and support our customers. Physical & Environmental Factors Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor - footwear, hearing, eyewear. Environmental Factors (hazardous materials, work location, work surfaces, exposure). Why should you apply: We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Job Localization Coordinator - Subtitling Description Title: Localization Coordinator, Subtitling Reports to: Team Lead, Subtitling Coordination Business Unit: Deluxe Localization About the Company As the world s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com Position Summary This position is for an individual that can own and deliver text-based or subtitling products at an exceptional service level. It is ideal for individuals who have the drive and desire to make things happen, manage risks, and work with a distributed international workforce to ensure we adhere to client needs and expectations. It requires a highly motivated individual with attention to detail, great organizational skills, and a passion for communication and connecting with others. Outcomes and Accomplishments As a Localization coordinator, you will: Be responsible for delivering scripts and/or subtitles for various languages within a region within the Deluxe platforms. The original project plan is set up by the Order Management team and you will ensure that we deliver to plan by the set deadline, right on time and first time right. As part of the assignment responsibilities, you will manage capacity and pre-assignment of future tasks to translators/editors and send out availability mails as needed to ensure accurate planning. Be involved in daily communication and follow-ups to ensure each language flows smoothly within the established timeline. Manage changes to project plan like new assets, changed instructions or queries from translators/editors effectively and in a timely manner. Accountable for on-time delivery for every task in the workflow, strictly respecting project milestones, procedures, and client specification of respective languages. Own 100% adherence to keeping data in Deluxe platform accurate and up-to-date, including milestones/deadlines for each task, final due date, dates for client-facing users like territories, etc. Leverage automated and efficient methods of assignment, to avoid bottlenecking of tasks or assigning them only when they re ready to start. All tasks for a project s languages should be planned and assigned ahead, allowing for exception-based milestone management. Clear and timely communication and own Deluxe s brand when working with translators to ensure they receive a smooth and pleasant experience. Liaise with Order Management on changes to project plan, ensuring that the new plan is communicated with those impacted teams, and we adhere to the revised or current deadline set by the customer. Escalation of potential risks when managing a project, and suggestions to mitigate should be part of the daily tasks. Escalate to supervisor or team management if translators don t deliver files on time, are unresponsive, are not following instructions and if there are any attitude issues that impact quality and timeliness of a language. Escalate to Order Management if task timeliness is impacted by lack of assets needed to perform the job. Run a daily report using various dashboards on Sfera/Tableau for respective languages, ensuring all work in progress tasks are on track and there are no past dues. Use dashboards and tools available to keep track of current work, pipeline work and possible capacity bottlenecks for the languages assigned to you. This will allow for pre-emptive planning to avoid delays in delivery. Need to resolve all payment queries from translators regularly and ensure there are no pending or incorrect payments every month. You have complete ownership of a language assigned to manage all tasks in the workflow, utilizing other shifts for possible handover or follow-up to get timely responses from other teams as needed. To participate in internal project calls to work together with Order Management to deliver successfully to customers. What You Bring: Candidate must have a graduate degree. Excellent command on English language along with knowledge of other cultures. Additional languages known are a plus Good communication, time-management skills, excellent problem-solving skills. A keen interest in media industry preferred with a knowledge of localization Attention to detail and to work with a large data-set in Deluxe platforms. Benefits You will be part of a large international and culturally diverse team. You will have the opportunity to make an impact for the organization, and for the customers. You will have opportunities to further grow your skills and grow within the company. You will have the opportunity to expand your professional network. Equal Employment: Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.

Job Summary The AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 2 will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills. Essential Duties and Responsibilities Adhere to client Service Level Agreement terms and conditions Maintain a positive, empathetic, and professional attitude towards customers Ensure that customers receive prompt and efficient technical support of AV and Video Conferencing solutions Respond promptly to customer inquiries and document interactions Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field technicians and ordering parts/issuing return merchandise authorization Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives Participate in On-site dispatching, technical troubleshooting and case remediation Participate as needed in prescribed training curricula Follow up on open issues with escalation groups to provide feedback to customer Assist senior Technical Support Engineers with administrative tasks May need to travel to various job sites Provide client support to users in the operations and configuration of videoconferencing systems Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail Demonstrate Technical Training and Mentorship Ability to troubleshoot basic to intermediate AV and video teleconferencing issues Demonstrated understanding of AV room schematics as well as floor plans Reliable team technical resource for subject matter Proficient with workplace databases and tools GOALS / OUTLOOK OF THE POSITION Become familiar with AVI-SPL people, processes, and systems Develop an understanding of AVI-SPL measured CSAT and NPS metrics and how the role impacts these scores First 90 Days: Introduction to AVI-SPL Systems and Processes Evaluation of current AV/VTC Knowledge Customer Service Fundamentals Able to navigate AVI-SPL file structure Next 9 Months: Continued learning on AVI-SPL Systems and Processes Continued evaluation of technical skillset Ability to mentor TSR/TSE roles Obtain manufacturer training to meet industry standards (Determined by AVI-SPL) 100 hours of field labor on AVI-SPL systems (Based on technical background) Travel may be required Ability to demonstrate core values Education and/or Experience High school diploma or equivalent; college degree preferred 3-5 years customer service experience preferred Minimum 3-5 years AV/teleconferencing experience preferred with a minimum 250 hours of field work. Networking Cisco ICDN (CCNA Prerequisite) or Polycom PCVE Preferred Advanced manufacturer certifications (Crestron, AMX, Cisco, Poly, Biamp, Zoom, Teams, QSC, Extron) ITIL certification Preferred CTS Certification Proficient knowledge of video teleconferencing endpoints and infrastructure Proficient knowledge of AV control systems and integrated room peripherals Proficient Understanding of UCC Platforms- Appspace/Google Cloud/Microsoft/Zoom Field Experience Required Working Environment The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment, such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is generally moderate (interoffice conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk and stand; talk and hear both in person and by telephone; and use hands repetitively to operate standard office equipment. Work Hours AVI-SPL reserves the right to alter work hours and work location as it deems necessary. AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor.

The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis. This job requires you to be in the office 5-days per week for in-person work with your teammates. The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure. This will involve tasks such as: -Understand and adhere to standard operating procedure. -Analyze, and identify the issues in the Video content. -Understand the issue and make best use of the available resources/tools to resolve/fix it. -Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations -Communicate with internal and external stakeholders. -Adhere to the Service level agreement, and average handle time set for the processes. -Meet predetermined and assigned productivity targets and quality standards. About the team Prime Video Digi-Flex s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale. We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match & merge partner assets and resolve customer facing issues, and enhance customer experience. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

Job Summary: The role will support on Supply Planning & Logistics for Dove Personal Care business in South Asia region (India, Pakistan, Bangladesh, Sri Lanka) working closely with cross functional teams like Demand Planning, Category Planning, Marketing, Operations, Procurement etc. The incumbent will be responsible to ensure adequate supply of products to meet consumer demand while managing inventory levels across multiple channels of distribution and retailers as per agreed service level agreements. This position requires collaboration with various stakeholders within Unilevers organization as well as external partners such as distributors / wholesalers / retailers etc. , thereby ensuring smooth operations within our supply chain network Responsibilities: Analyze sales trends & forecast requirements at national / regional level. Plan & manage inventory levels for different stock keeping units. Develop & implement inventory management strategies. Manage safety stocks for key items. Monitor distribution channel performance against defined KPI s. Work towards reducing inventory costs. Implement corrective actions wherever required. Ensure adequate planning & coordination with marketing functions. Manage customer complaints related to supplies. Prepare monthly reports for senior management. Coordinate with third party logistics providers for timely deliveries. Qualifications: Minimum Bachelor s degree in Business Administration or similar field. Good communication skills - both written and verbal. Strong analytical and problem-solving abilities. Proficiency in MS Office applications (Excel, Word, PowerPoint). Ability to work independently and as part of a team. Experience in supply chain management or relevant industry. Knowledge of SAP ERP system would be an added advantage. Adept at handling multiple tasks simultaneously and meeting deadlines. Detail oriented with strong organizational skills. Excellent time management and prioritization skills.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what it’s like being a WFM RTA. So what does a RTA really do? Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because it’s time to imagine what it’s like being a RTA , at TaskUs an WFM RTA: Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage,unscheduled absences , unscheduled breaks etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Providing accurate and timely information and consultation to Team in support of WFM as required Understanding the baseline forecast Understanding the dynamic trend data and its application to forecasts Understanding the application of business and functional initiatives and its application to forecasts Understanding the supply and demand alignment. Understanding the break-shift adherence Someone who is aware about line adherence and dynamics of line adherence. Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLA’s and program health at all times. As you tackle your new tasks for the day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA. As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback. So, do you have what it takes to become a WFM RTA ? Requirements: What exactly are we looking for? Well, we prefer someone with a minimum of 24 months experience in WFM RTA domain. Someone who should be willing to work in any shift + on weekends from our site. What else? You must have very good proficiency in MS excel and Google sheets. Handson experience in IEX tool. Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. Interested candidate can share their resume at "rajal,garg@taskus.com" or call on 8141444230 Thanks & Regards, Rajal 8141444230

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day : This role is to ensure effective workforce management solutions to enable the company to achieve its business objectives in the most efficient and cost effective without impacting SLAs. As a prime focus towards improving contact center efficiency across the global this role with conceptualize, strategize and manage initiatives by delivering analysis that could improve efficiency without impacting SLAs. Also, should be able to produce reports to demonstrate from various tools. Analysts are accountable for interpreting the historical data and model best solution to gain efficiency. Based on historical data, analyze and develop recommendations to maximize efficiency What We re Looking For: Graduate with 5 to 7 years of experience in Workforce Management. Should be well versed with IEX, Avaya and Cisco tools Should be aware of all the WFM metrics (AHT, Service Level, Occupancy, Utilization, etc. Should be aware of workforce Management concepts from Global WFM point of view (Weekly hours / VTOs / Annualized hours) Should be strong in Database skills Generate report through multiple tools and analyze data Should be able to articulate point of departure until point of arrival for the recommendations Be adaptable and manage change in a dynamic business environment, including changes to GSD priorities, project scope and deliverables. Implement change to bring long term and sustainable benefit to the global service team. Should have excellent logical view Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L2 team provides advanced technical support for business applications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance of applications. Responsibilities include investigating and resolving software bugs, performing system configurations, and collaborating with development teams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goal is to maintain smooth operation, minimize downtime, and enhance the user experience by addressing technical issues efficiently. Responsibilities Handle escalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuously monitor application performance and availability, proactively addressing issues to prevent downtime Work closely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Perform application configurations, fine-tuning, and adjustments to enhance performance and scalability Assist end-users with application issues, provide guidance on best practices, and deliver training where necessary

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager:

Join our Team About this opportunity: Join our vibrant Ericsson team as a Test Architect. This pivotal role will see you delve into the world of technical testing, where you will analyze, design, and test end-to-end solutions with direct commercial applications. In response to customer specifications and business needs, your role is to support Consultants in their technical pursuits, aiding test planning and design strategy. Your leadership will shape the test teams endeavors, defining scope, reviewing plans, and warding off risks. You will also play a mentorship role guiding the testing team toward successful delivery of solutions that meet our customers specifications. Working within various Market Areas, Business Units, and Customer Support domains, your influence will extend to sales and service delivery, working closely with Core 3. This is not just a job but a pathway to creating solutions at the intersection of technology and commerce. What you will do: - Analyze, plan, and scope the end-to-end test solutions based on customers needs and requirements. - Design and implement comprehensive testing procedures, engaging in solution review and sign-off activities. - Triage and troubleshoot issues arising from end-to-end testing. - Drive automation and non-functional requirements (NFR) in the testing solution. - Promote innovative testing approaches and support new business ventures. - Encourage efficiency through reuse practices and champion the sharing of knowledge across the team. The skills you bring: - Defect Tracking. - Customer Satisfaction. - Automation Test Strategy. - Value Creation. - Test Design Driven. - Coaching and Mentoring. - Customer Insights. - Performance / High Availability / Geo-redundancy / Security. - Ericsson Portfolio. - Stakeholder Management. - Milestones Planning. - Change and Improvement Management. - Knowledge sharing activities. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Test Planning.

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration.

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: Shivani Sah Hiring Manager: Priyankal Khurana

Company: Marsh Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Senior Analyst - Insurance services (Grade B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you? Holidays (As Per the location - the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : 2:30 PM to 11:30 PM 6:30 PM to 03:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialitys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have: Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

Life at verinite is very pleasant and helps you to define yourself in challenging as well as a robust environment. Experience 3 to 5 years Location Pune / Chennai What do we want to accomplish and why do we need you? Verinite Technologies is an IT consulting and service company working with banks on Consulting, Testing and Support services around Cards, Payments and Lending initiatives with our domain and technology level expertise. Verinite have successfully delivered more than 500+ of projects since inception. Verinite is a delivery & people centric organisation with cultural values of Innovation, Execution Excellence and Empathy. With our Niche knowledge and Domain expertise Verinite will create its own space in Global Banking Technology & Fintechs. What will you do Day to Day? As a BAU L2 Analyst, you will work hand-in-hand with support teams and ensure that all incidents related to the supported applications are resolved in a timely manner. The candidate will be responsible for daily Production Support functions for Power CARD CMS application. The candidate will ensure functioning of the production environment with the view to maintain stability and control. Essential Skills for the Job Role Looking for a candidate with an experience 3-5 years having worked as BAU L2 support analyst for PowerCARD application Candidate should have good working knowledge on PowerCARD application. Manage L2 production issues and support to users Responsible to maintain product SLAs Front line support to client users responding to issues related to problem/incident management Classify service requests according to business guidelines and service-level agreements. Responsibility for ensuring the necessary pro-active monitoring is in place Should be able to identify potential issues and take action to prevent or resolve them in a timely manner, to minimize escalations Communicate the application support policies, procedures, and SLA to the relevant parties Formulate a problem solving and decision-making approach to handle issues Outstanding skills in written & oral communications Good knowledge in end to end credit card lifecycle will be preferred Ensure the daily BAU and SOPs are executed with defined SLAs. Ensure the closure of the issues on time, preparation of detailed RCA of issues. Strive for continuous improvement of incident management process and integration with other IT operations management processes. Track resolution of all open issues, be part of the solutioning team for war room / discussions. Manage audit queries related to all Credit Card Application s Production environment. Roles & Responsibilities Manage and ensure that all support or service requests are dealt with according to the agreed procedures Maintain incident report and support process knowledge by working support deliverables Communicate with stakeholders and external parties on application support related matters. Review periodic reports on the issues raised and resolved and identifies trends of issues raised. Achieve highest level of Customer Satisfaction Identify ways to improve the customer support experience throughout the lifecycle of a ticket Create documentation of the support services to be delivered based on each applications functionality Define action and work plans to address the issues Monitor and review service levels Ok, You are Interested !! need to know more about Verinite Great team: Young, Talented and Diverse teams. We are People Centric Organisation with agility and expert domain expertise. Great culture: The freedom to think and innovate is something that defines the culture of Verinite. Every person is approachable. Huge market: With our unique Domain Expertise we see ourself partnering with our clients in large Technology Initiatives and Integrations in Banking and Finance. Great customers: Some of the most notable banks India IDFC, DBS, HDFC, RBL, Kotak Mahindra Bank, Axis Bank and much more International Banks. Impact: A fun and exciting culture that empowers its people to make a huge impact. Working hard for things that we don t care about is stress, but working hard for something we love is called passion! At Verinite we passionately solve problems in order to be able to move faster and each Verinitian imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If youre familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us Preferred candidate profile

You are a specialist in a process, workstream or area in Mondel z International Digital Services, working to support impeccable service operations. How you will contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondel z International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organization Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence! Overview OTC- Billing- Collection & Billing Analyst will be responsible for collection & execution of billing activities, reviewing of contracts, and addressing client queries Responsibilities DUTIES & RESPONSIBILITIES: 1. Perform timely collection & accurate customer invoicing, revenue accounting & billing (inter / intra company transactions) for the specified region 2.Undertake on-time month end book closing & reporting; review & publish requisite MIS & schedules to the Managers/Senior Managers 3.Assist auditors during internal / statutory audits; Provide required data, documents & comments to the auditors 4.Ensure all the Billing & collection related operational areas are in alignment with procedural / legislative controls of the region & adhere to the agreed SLAs & TAT 5.Follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements 6.Ensure delivery of services as defined in the Service Level Agreement (SLA) /KPI s applicable for the role 7.Drive process efficiency through identification of improvement areas and utilizing industry best practices 8.Review contracts and address client queries as per defined SLAs Qualifications Must be B.com/ BBA If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page. All offers and/or employment contracts are contingent upon the successful completion of the Firm s pre-employment screening process. This process may include verifying the candidate s identity, confirming legal authorization to work in the offered positions location, and conducting a comprehensive background check, where permitted by local regulations.

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page. All offers and/or employment contracts are contingent upon the successful completion of the Firm s pre-employment screening process. This process may include verifying the candidate s identity, confirming legal authorization to work in the offered positions location, and conducting a comprehensive background check, where permitted by local regulations.

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Performs, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients agreed service level requirements and achieve high standard of quality and commitment. Key Accountabilities Account opening for various entities including FPI, FVCI, FDI, AIF etc Timeliness to ensure that all Corporate Announcements and settlements & processing are done within TAT of receipt of announcements or proceeds Accuracy to ensure at least 100% accuracy. Should be aware of the latest SEBI / RBI regulations governing custody. Responsive to ensure that all clients queries are responded to within 24 hours of receipt of query or if not to provide interim reply and to follow with a response within 3 days Risk- to ensure that there are no critical audit findings / issues and to escalate any immediate and time critical issues to higher authorities. People to participate in staff surveys, attend training when nominated and be crossed trained in other areas of work within the section or across section in order to become a well-trained leave cover. Job Duties & responsibilities Maker for the section. Preparing regulatory reporting for various regulators. Processing of Mutual fund instructions. KYC upload on CVLKRA and NDML Portal for new clients account opened and modifications if any. Follow up with the KRA agencies to verify the KYC timely. Dematerialisation & Rematerialisation process in NSDL, EDPM & BaNCS System. Stock transfer execution on depository. Providing DP and Custody statements to client as per the requirement. Reporting of NSDL, CDSL Statements, Trade reports, dividend report to clients on a monthly / yearly/ adhoc basis. Required Experience: Should be well versed with Settlements, Corporate Actions, and Depository operations. Education / Preferred Qualifications At least a Graduate. Core Competencies Should possess the following skills: Communication Teamwork & Collaboration Ownership of Result Problem Solving Technical Competencies Should possess the following competencies: Knowledge of Securities Markets SWIFT Awareness of FII & Custodian regulations Sound knowledge of depository module of NSDL & CDSL (DPM) Work Relationship Superior(s): Direct Superior Subordinate(s): Team Members in Custody Operations Peers: IT Support, Operations Team, T&M, Marketing, Finance & Controls. External Parties: Brokers, Other Custodian Banks, Depository, Exchange, Merchant Bankers and Local Authorities

Job summary: The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an complete onsite role with 5 days working from office. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. : SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. This is an Onsite Role where employee need to work from office 5 days a week. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi fluently . Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. - Basic qualifications Basic qualifications: Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions. Preferred qualifications Preferred qualifications: Education: Any Graduation Language: English and Hindi Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Committed seller advocate, drive process & tool improvements. Enthusiasm and strong self-motivation. Strong prioritization and time management skills, with a high degree of flexibility. Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox. SHIFT REQUIREMENTS (24/7) The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements. The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon .IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support on Boarding Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. About the team Asssisted Self Service Registration (A-SSR), as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard. We help the seller with all required steps to set up their stores live on amazon.in Sellers register themselves to sell on amazon.in, list their products, set up their virtual store (Apni Dukan), delight customers and manage successful business on amazon.in with the guidance from ASSR onboarding specialist. Every team member in the ASSR Merchant fulfilled network (MFN) team will onboard new sellers on amazon.in and will provide support to the sellers on-boarded from the time the lead has been picked up till the time the account is activated on amazon.in. During the course of this engagement, the associate will also train the sellers on the various tools available to better the seller performance in marketplace.. Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of driving process improvements experience