2145 Service Level Jobs - Page 26

About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: inform the custo...

The Client Support Specialist acts as a support resource to our customer base utilizing our products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with our product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of our software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all c...

Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment as per departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental gu...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...

About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: inform the custo...

Overview This role will help to enable accelerated growth for PepsiCo by building pipelines, aligning data, building Visualization, and performing predictive and prescriptive analytics approaches for PepsiCo to drive actionable insights for the North American market. Key responsibilities will be to build and manage data to be used for analytics, report creation, data Visualization projects, and designing automation processes Responsibilities Ownership of ongoing maintenance and creation of new dashboards Rigorous Excel experience, Multiple Data Systems - For Analytics like Bobj, RSI, Retail Link, Circana, etc. Good with Data Analytics & Analysis, CPG /Retail Experience must, Experience with ...

Position: Sr. Engineer - DevOps with AWS Cloud Job Description: Technical Skill Experience working on AWS, Kubernetes Orchestration and EKS. Must have 6+ years of Production Env. Experience. Exp. with infra-automation using Terraform| CloudFormation | Ansible. Exp. working on Linux environment with at least one scripting language. Exp. of CI/CD pipeline using Jenkins, Harness l ArgoCD Exp. in Application Performance Monitoring tools such as Datadog, Instana, Grafana, Splunk, PagerDuty, Pingdom and Cloud Watch. Good to know and at least hands on experience on DevOps and Cloud Operation Process and Agile Release Processes, and L2/L3 Ticketing process and experience in SRE role. Should have exp...

Position: Sr. Engineer - DevOps with AWS Cloud Job Description: Technical Skill Experience working on AWS, Kubernetes Orchestration and EKS. Must have 6+ years of Production Env. Experience. Exp. with infra-automation using Terraform| CloudFormation | Ansible. Exp. working on Linux environment with at least one scripting language. Exp. of CI/CD pipeline using Jenkins, Harness l ArgoCD Exp. in Application Performance Monitoring tools such as Datadog, Instana, Grafana, Splunk, PagerDuty, Pingdom and Cloud Watch. Good to know and at least hands on experience on DevOps and Cloud Operation Process and Agile Release Processes, and L2/L3 Ticketing process and experience in SRE role. Should have exp...

Location: GIBS Minds Valley , Bannerghatta Road, Bangalore Role Overview: The Campus Manager will be responsible for the effective administration and smooth functioning of the GIBS Global Campus. This includes managing day-to-day operations, compliance, facilities, and people. In addition, the role will actively contribute to sales, marketing, and branding initiatives to support student admissions, corporate training, and institutional growth. Key Responsibilities: Campus Administration & Operations: Oversee daily campus operations including facilities, infrastructure, housekeeping, transport, canteen, and security. Ensure compliance with institutional policies, accreditation requirements, a...

This is where your work makes a difference. At Baxter, we believe every person regardless of who they are or where they are from deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

In this role, you are the single point of contact for local leaders in a specific geographic or plant location. You manage the interactions between business stakeholders and sourcing teams and collaborate across the manufacturing, supply chain and the commercial business. You also manage the local implementation of regional and/or global projects. How you will contribute You will execute the daily procurement agenda by acting as the single point of contact for the procurement function at a site, in a country or country cluster, and will oversee the daily interaction with plants, supply chain, commercial teams, quality assurance, sourcing teams and suppliers You will also deliver service-leve...

Oversees one or more teams of call center quality assurance representatives who perform quality monitoring for the call centers to ensure completion of tasks and attainment of departmental goals. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Resolves issues and contributes to business unit/area development. Responsible for leading process improvement initiatives within the call center and driving significant process change within the organization. Manages personnel activities of staff, i.e., hire, train, reward, motivate, discipline, terminate, performance reviews, and pay discussions. Provides coaching and mentoring to cal...

The role will be to ensure the timely and accurate delivery of Billing team s activities, applying cash in hotels account globally and includes providing support to other sub-functions such Reporting team in Balance Sheet Reconciliation, month end tasks and audit support. Ensure all the processing has correct accounting treatment in terms of AR vs. GL and all the receipts are applied on time in PeopleSoft and correctly recorded in customer ledger. Key Accountabilities Responsible for oversight, direction of the day-to-day operations of Regional AR Cash Application & billing which includes timely & accurate billing to hotels, application of Payment received from IHG franchised hotels, managed...

What this job involves : Lead the JLL management team in the delivery of facility management services. Ensure that the services are delivered in line with the contractual commitments and within budgets. Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors. Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its vendors. Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. Assess Service Levels and Performance Indicators with th...

Technical Coordinator Integrated Facilities Management Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client s mission "to organize the worlds information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. The Asia Pacific region is an important part of our client s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. Kick start your career by working in a team managing some of the worlds most inspiring office...

Sr. Technical Coordinator Integrated Facilities Management Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client s mission "to organize the worlds information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. The Asia Pacific region is an important part of our client s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. Kick start your career by working in a team managing some of the worlds most inspiring of...

Overview Provide advanced analytics support for the LATAM Sector in the Insights Services Center; a part of the broader Global Business Services function in Hyderabad, India. This role will help to enable accelerated growth for PepsiCo by developing custom descriptive analytics approaches for LATAM to drive deeper understanding of business performance drivers both at the National / Regional / State /City level. Primary responsibilities include developing/enhancing statistical models to address key business questions associated with Growth Driver Modeling, Pricing, Assortment, Market Structure, Innovation Forecasting, and Category Growth Forecasts, Portfolio growth model, Ambition related ass...

Overview Provide advanced analytics support for the APAC Sector in the Insights Services Center; a part of the broader Global Capability Center function in Hyderabad, India. This role will help to enable accelerated growth for PepsiCo by developing custom descriptive analytics approaches for APAC to drive deeper understanding of business performance drivers both at the National / Regional / Zonal or Channel level. Primary responsibilities include developing/enhancing statistical models to address key business questions associated with Growth Driver Modeling, Pricing, Assortment, Market Structure, Innovation Forecasting, and Category Growth Forecasts, Portfolio growth model, Ambition related ...

Drive the planning and execution of the annual Operational Process (OP) process. Drive the planning and execution of the quarterly Enterprise Change Review (ECR) process. Oversee the planning and execution of platform and program steering activities. Manage and publish the Platform Metrics with target to automate it. Ensure all reporting and compliance activities are managed through JIRA. Ensure reporting and dependency management for key initiatives. Operational Excellence: Implement an operational excellence framework for critical applications. Establish and govern the support L1-L3 support model for all applications and ensure smooth operations. Ensure Service Level Objectives (SLOs), Ser...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Seeking an Associate Manager, Data Operations, to support our growing data organization. In this role, you will assist in maintaining data pipelines and corresponding platforms (on-prem and cloud) while working closely with global teams on DataOps initiatives. Support the day-to-day operations of data pipelines, ensuring data governance, reliability, and performance optimization on Microsoft Azure. Hands-on experience with Azure Data Factory (ADF), Azure Synapse Analytics, Azure Databricks, and real-time streaming architectures is preferred. Assist in ensuring the availability, scalability, automation, and governance of enterprise data pipelines supporting analytics, AI/ML, and business inte...

GBS is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting current and future business needs. PEP NRM is a key priority function where transformation, technology, strategy and capabilities enablement are aimed to be the best in class, and to be standardized and deployed globally. The vision is to develop playbook to develop analytic packs with insights across Brand Ladders, Channel PPA, In-Market Pack Price realization, Trade Investment Strategy, Promo ROI and Mix Management. This work will accelerate growth through efficient positioning across price tiers, optimized chann...