1182 Service Level Jobs - Page 28

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world in more than 50 countries.We are proud to be part of an ever-changing global industry, delivering transformative work that s defining our future. It s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support. Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant . About the Role Mott MacDonald is currently looking for a Talent Acquisition Resourcer to join our Middle East Talent Acquisition team. The TA team supports recruitment across all GCC countries and therefore the successful candidate will have the opportunity to work on several exciting projects and resourcing initiatives across the region. We are looking for someone who can deliver high-quality technical and professional candidates & guiding them through the selection process. This individual will perform full life cycle recruiting and maintain excellent relationships with all stakeholders. Key responsibilities and duties are listed, but not limited to, the below: Support Talent Acquisition Lead for resourcing needs for the different business units Work collaboratively with line & hiring managers and the wider talent acquisition team to both identify and engage the talent we require. Ensure all live roles are managed in a consistent manner, ensuring that expectations and service level agreements are met, and candidate experience is always prioritized. Sourcing appropriate candidates by prioritizing the use of the internal applicant tracking system as well as external platforms (including but not limited to Regional Job boards, LinkedIn Recruiter, etc.) when necessary Effectively utilize the internal database and employee referral scheme to build highly efficient talent pipelines. Screen resumes and qualify candidates to determine best fit across a broad range of positions. Engage and activate passive candidates via targeted and personalized approaches Strategize different ways to build talent pipelines and execute on various sourcing streams including, but not limited to company provided sourcing tools, database search, internet sourcing initiatives, tactical research, social media initiatives, sourcing campaigns and other relevant channels. Manage all inbound applications, ensuring every applicant receives a positive experience of Mott MacDonald Innovate hiring methodologies through identifying unique and non-traditional sources for finding candidates. Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top talent for leadership openings Proactively seek out opportunities for continuous development across the Regional Talent Acquisition function Candidate Specification Educated to Degree level with proven experience in Global Talent sourcing in a Corporate, complex, professional services/engineering environment Experience in Engineering is not essential, but it is good to have. Have a sound understanding of a quality recruitment process Experience in using a recruitment tool, database, or applicant tracking system Highly efficient in sourcing strategies and creating highly effective talent pipelines. Must have a working knowledge of recruiting policies and practices. Proven ability to deliver an excellent and professional candidate experience throughout the recruitment process Be customer-focused, ensuring candidates and stakeholders receive an engaging and consistent experience Social media savvy with strong ideas of how to best utilize platforms to drive talent attraction Ability to operate under pressure, in a logical manner enabling consistent delivery to demanding deadlines We can offer (subject to Company s policy): - Agile and safe working environment - Competitive annual leave and sick leaves - Group incentive scheme - Group term life insurance, Workmen s compensation and Group medical insurance coverage - Short and Long-term Global employment opportunities - Global collaboration and knowledge sharing - Digital Innovation and Transformation Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

GAQ426R122 Mission: As a key member of our Support Engineering team, the Systems Engineer is instrumental in elevating productivity and user experience across Brickster s diverse community. Reporting to the Manager of Information Technology Services (ITS), you will collaborate with partners and various departments to resolve technical issues within our endpoint fleet. Outcomes: You will join initiatives for endpoint management across Apple, Windows, and Linux hardware, utilizing Jamf, Intune, and RHEL. Document all processes comprehensively and enhance existing documentation of established procedures. Document assigned project work and maintain accurate records in Jira epics/stories. Collaborate with team members to identify areas for process improvement and implement automation solutions. Work closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs. Ensure timely issue resolution in accordance with IT Service Level Agreements (SLAs). Act as an ambassador for the IT organization, fostering positive relationships with internal customers. Competencies: 7+ of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews. Proficiency in administering Okta, including leveraging Okta Rules and Workflows for provisioning automation. Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones. In-depth knowledge and advanced troubleshooting skills in macOS, Chrome OS, Windows, and SaaS applications. Experience managing collaboration tools such as Google Workspace, Slack, and Jira. Proficiency in provisioning SaaS applications through Okta. Strong ability to communicate technical concepts effectively with both technical and non-technical end users. Collaborate with cross-functional partners to identify efficiencies and implement system improvements. Demonstrate proficiency in project and time management, ensuring accurate logging and data analysis About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https: / / www.mybenefitsnow.com / databricks . Our Commitment to Diversity and Inclusion . Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employers discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality. Key Missions Responsibility : Manage end-to-end applications across multiple environments (e.g., Dev, QA, Production). Collaborate with product and development teams to package and configure software for deployment. Troubleshoot and resolve issues during the deployment process. Ensure compliance with organizational standards and security protocols. Document deployment processes, configurations, and issue resolutions. Work with stakeholders to plan and execute application rollouts with minimal downtime. Design and implement integration workflows between applications and platforms. Collaborate with cross-functional teams to understand integration needs and challenges. Troubleshoot and resolve integration-related issues, ensuring data accuracy and consistency. Utilize APIs, web services, and middleware tools for system integration. Monitor and maintain integration performance and scalability. Create detailed documentation for integration processes and configurations. Ensure integration solutions adhere to security and compliance requirements. Qualifications: Hands-on experience with Azure cloud platforms, Kubernetes, Database. Good experience in Linux, Docker, SSLc, Terraform. Knowledge of scripting languages (e.g., Bash, Python). Excellent troubleshooting and problem-solving skills. Proficiency in APIs, REST, SOAP, and messaging queues. Excellent communication and stakeholder management skills. Profile & Other Information

About the Role: The Client Operations Manager will be instrumental in ensuring the highest standards of service delivery and operational efficiency for our clients. This role focuses on managing and improving the day-to-day operations related to effective management of client delivery expectations, quality assurance, and responsiveness. You will be responsible for overseeing the entire lifecycle of client tickets, changes and problems, ensuring they are addressed promptly and effectively, and that Service Level Agreements (SLAs) are consistently met. You will play a crucial role in enhancing overall IT Service Management (ITSM) processes, unblocking any issues that may arise, and driving continuous improvement initiatives. Your efforts will directly contribute to improving client satisfaction (CSAT) and fostering positive client interactions. You will work closely with various teams and business groups to build upon advisory recommendations, enhancing environmental availability and managing transparent relationships with our clients. Additionally, you will maintain and manage the execution of the Book of Work for all the clients, ensuring that all planned activities and tasks outside of the tickets are delivered on time and within scope. This involves coordinating with various stakeholders, tracking progress, and ensuring alignment with business objectives and Client requirements. Key Responsibilities: As a Client-Facing operations Manager, the day will be dynamic, filled with responsibilities that ensure the smooth operation of our clients environments and the success of our managed services. The following would be your responsibilities for a set of assigned clients. Operational Overview Review overnight system alerts and assess ongoing tickets, status and escalations. Prioritize tasks based on criticality and potential impact on client operations. Conduct a brief team check-in to align priorities and address immediate concerns. Analyzing key metrics related to ticket resolution, response times, and overall operational efficiency. Change management related activities. Work with the POD manager and the POD leader to ensure all ITSM MTTA/MTTR targets are met, ticket quality, client communication, exception handling, unblocking issue, clear prioritization for all requests/Client initiated work are delivered. KPI s and client sentiments to be aligned and calibrated. Address any outstanding client communications, ensuring timely responses. Share insights with the operational team(s) during regular briefings. Client Interaction and Project Management Own and maintain a full-fledged book of work by client for all the assigned clients and own the deliverables as per the agreed timelines. Build a strong partnership internally with the different support groups and ensure all the elements in the Book of Work are managed in entirety. Engage in client meetings to discuss ongoing projects, Small-Works and demand for fulfilment associated with that. Collaborate with the account management teams to explore potential opportunities and address client needs. Present operational reports and run operational reviews with clients demonstrating the value and performance of our managed services. Examine the intake process meticulously to discern areas ripe for standardization, enhancement, and the judicious qualification of projects related to Business as Usual (BAU) activities. JR011982 Next Job Posting Senior Technology Consultant Social Share

GAQ426R122 Mission: As a key member of our Support Engineering team, the Systems Engineer is instrumental in elevating productivity and user experience across Brickster s diverse community. Reporting to the Manager of Information Technology Services (ITS), you will collaborate with partners and various departments to resolve technical issues within our endpoint fleet. Outcomes: You will join initiatives for endpoint management across Apple, Windows, and Linux hardware, utilizing Jamf, Intune, and RHEL. Document all processes comprehensively and enhance existing documentation of established procedures. Document assigned project work and maintain accurate records in Jira epics/stories. Collaborate with team members to identify areas for process improvement and implement automation solutions. Work closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs. Ensure timely issue resolution in accordance with IT Service Level Agreements (SLAs). Act as an ambassador for the IT organization, fostering positive relationships with internal customers. Competencies: 4+ of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews. Proficiency in administering Okta, including leveraging Okta Rules and Workflows for provisioning automation. Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones. In-depth knowledge and advanced troubleshooting skills in macOS, Chrome OS, Windows, and SaaS applications. Experience managing collaboration tools such as Google Workspace, Slack, and Jira. Proficiency in provisioning SaaS applications through Okta. Strong ability to communicate technical concepts effectively with both technical and non-technical end users. Collaborate with cross-functional partners to identify efficiencies and implement system improvements. Demonstrate proficiency in project and time management, ensuring accurate logging and data analysis About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https: / / www.mybenefitsnow.com / databricks . Our Commitment to Diversity and Inclusion . Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employers discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply. We d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts How youll make an impact Handling complete New hires, Resignations and Data Management processes for North America and UK Tier 1 Payroll Support Employee benefit administration for USA and UK / APAC Regions Handling Background Verifications for North America and UK / APAC Regions Handling Employee referencing for North America and UK / APAC Regions Employee leave administration for North America and UK / APAC Regions Employee performance management administration for North America and UK / APAC Regions Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK / APAC Regions Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology About you Graduation and PG in HR will be a added advantage Knowledge of ERPs Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the commu nities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out Th e Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color , religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics ) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. ","

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply. We d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts. How youll make an impact Handling queries on training enrollments Managing training schedules on LMS Reporting on training and e-learning administration Liaise with Trainers and participants Perform administrative tasks on LMS Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Knowledge of ERPs and Learning Management System Preferably Cornerstone on Demand Must possess strong knowledge LMS Administration Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs About you Graduation and PG in HR will be a added advantage MS-Office, ERP, Reporting CSOD or any LMS tool Very Good Written & Verbal communication skills Good interpersonal skills Should be able to adapt quickly Stake holder Management Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the commu nities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out Th e Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color , religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics ) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. ","

Our 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others. In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications. Job Position Summary Delivering the service level required from the Manning department and to ensure that the vessels are always manned with desired quality of staff following basic guidelines laid down in the Company Policy and procedures. Roles and Responsibilities Vessel Manning and Operations To ensure that the relevant procedures and guidelines laid down in Company s manuals are complied with and make changes from time to time as may be necessary in consultation with Quality & Safety department. Act as a bridge between the Manning Offices and Technical groups. (Team Working) To ensure that proposed crew including those on promotion meets the company s criteria for the rank being considered To monitor crew s successful completion of briefing and training as required prior being assigned their next shipboard assignment Coordinate and plan manpower resources for new takeovers. To ensure that vessel s crew costs and crew wages are kept within the limits specified in the operating costs budgets. To review on a daily basis messages from vessels with a focus on urgent matters such as medical, disciplinary etc. To liaise with manning offices to ensure the proper and timely processing of licenses of lined up candidates and to maintain a database of the licensing status including those applied for in Hong Kong. (Team Working) To Liaise with Owners for proposals/approvals of selected candidates. (Convincing People) In liaison with Accounts and Tech departments to monitor/process agency D/A invoices for payments. (Team Working) To keep abreast of the licensing requirement of the different Flags, time and documents required for processing and their fee structure. (Developing Expertise) To assist in controlling costs by monitoring crew wages, agency fare, airfare etc and to keep track of expenses incurred towards licensing and certifications and advise the vessel in order make necessary deductions from the staff. To obtain full style of agents from the vessel or the operators and to liaise with agents for crew changes and to commit the costs in order to ensure a smooth repatriation. To ensure that company s operations are treated with strict confidentiality and that company s interest is protected at all times. To deal with contingencies. Specific responsibilities for contingency situations are described in Section 3 of the Contingency Planning Manual. (Evaluating Problems) To carry out any other tasks that may be assigned by the Group Head Service Delivery. Job Requirment Bachelor s degree or equivalent in Management degree / Nautical Science / Marine Engineering through a structured program and reputed institute, to have held a senior position within the shipping industry. A minimum of 6 months experience as CE. / 02nd Eng. / Master/Ch. Off on Sea going vessels. A minimum of 10 Yrs. overall experience last 08 years in shipping fraternity and 03 years with FLEET as Non-Sailing staff At least 2 years of hands-on work experience as Master, Chief Engineer or Chief Officer and/or 6 years in a Marine related office environment in a crew personnel role Very good knowledge of the vessels crew requirements and seafarers specifications Knowledge of the local market dynamics both for demand-supply situation, and also for demographics of maritime labour-supplying countries Strong knowledge of the seafarers rights and maritime labour law, including the MLC Knowledge of the maritime legal framework e.g. employers obligations, recruitment prerequisites, insurance, etc. .

: 2025-06-09 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. This customer focused, pro-active, energetic and collaborative role will serve as an HR Analyst as part of our Regional Hub Transactional Team within the People Services. In this role, individuals will function across all business units and will provide accurate and timely HR Transactional support to employees, managers, and other HR professionals. Provide consistent, timely, accurate and customer-focused HR transactional services and data administration to key stakeholders and customers, while contributing to the achievement of the People Services overall vision and strategy. Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction. Analyze work process design and flow for the People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency. Review and update existing HR policies/procedures and assist in producing new policies/procedures in relation to HR Transactional services. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLAs and KPIs align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Bachelors degree in related discipline and 2-4+ years of relevant HR experience. Prior experience in managing high-volume HR requests and data administration in shared service center experience an advantage. Experience managing data in HRIS systems and/or using Workday preferred. Ability to work effectively in a high-pace and deadline-driven atmosphere. Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement. Ability to work in a team environment. Strong attention to detail and ability to apply analytical skills. Strong communication skills (written and oral) with all levels of the organization. Strong computer skills or aptitude. Flexibility to work in Australia time zone. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Amazon s Transportation team is seeking highly skilled and motivated person to help develop and implement a world class security program for our transportation network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The SLP Specialist, will be responsible for partnering with fulfillment Center Delivery Center Operations team spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within fulfillment center, buildings, equipment, data, intellectual property) protection within the assigned location and the surrounding geography. The SLP Specialist is a key member of the Transportation organization, working with the Regional team as well as cross functional teams throughout the organization. The SLP Specialist will: Perform risk assessment of site operation model and frame mitigating measures Possess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements. Completing and/or coordinating the final Test and Acceptance of site security systems that leverage our access control system. Establish and implement effective, predictable, measurable procedures/processes and prevention programs impacting losses and pilferage. Perform frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks. Ensure guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor s management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organization Builds and deploys security training program Serve as department s liaison and security subject matter expert Effectively address security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics which are key performance indicators Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as needed Utilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency.. Minimum graduate with 7 years plus of experience in investigative or loss prevention field, preferably in a multinational environment or Minimum 10 years of Armed Forces or law enforcement service experience with at least 2 years of corporate Security/Loss Prevention Experience. Strong analytical and problem solving skills -Advanced level of computer literacy including proficiency in MS office package -Strong communication skills and should be able to effectively communicate with internal and external stakeholders. -Demonstrated ability to deal with business tools understand business metrics -Demonstrated ability to perform in pressure environment with adherence to timelines -Critical thinking attention to detail of a narrative -Strong interpersonal skills proven experience in managing stakeholders and vendors -Strong business ethics, discretion Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Experience with delivery stations or cargo handling stations and transportation network security is preferred. Security Certification such as CPP, PCI, CFE etc.

Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of digital display and video advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising. If you re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them then we want you to come join us and make advertising even better. About role: We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated creative manager to help scale our growing advertising business. You will work with the Advertisers, Agencies, internal account management teams and other Amazon business partners to manage ad-creative assets, uphold Amazon ad-policies, help deliver strong campaign performance for our established and growing advertisers. Project manage execution of advertising campaigns with internal Design, AdOps, and various internal and external teams Owns end-to-end creative lifecycle tasks including sourcing creative assets from advertiser or agency team, moderating assets as per internal guidelines and finalizing with account and design teams. Manage trafficking, delivery and optimization of Display ad campaigns across amazon owned and operated inventories as well as 3P inventories Manage and track campaign execution with Ad-ops team and traffic ad-banners for related campaigns Consult with advertisers using historical data and industry trends, educate advertisers on Amazon policies and creative best practices to positively impact campaign performance Contribute to narrative building for advertiser reviews Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. Meets business metrics and goals, i.e., service level agreements (SLAs) production, and quality targets. Bachelor s degree or equivalent qualification Strong written and verbal communication skills Experience with MS Excel Experience analyzing data and best practices to assess performance drivers MBA or other related masters degree 1+ years of Sales or Account management experience Professional experience in online advertising client facing roles (account or campaign management) Experience in e-commerce, advertising or any other digital marketing field is an added bonus. SQL and Macro knowledge.

Level L1 Experience Range 2-3 Years Required Skills Set Hardware and Windows, Good Communication Skills Salary Range 20,000-23,000 Qualification Graduate/10+2 and 3 Years Diploma Certification Optional Technical Question How do you approach troubleshooting complex technical issues reported by customers Can you describe your experience with diagnosing and resolving software or hardware problems remotely How do you handle difficult or irate customers in a support scenario Describe a time when you provided exceptional customer service to resolve a challenging issue. How do you stay updated with the latest features and updates of the products/services you support Can you explain a technical concept related to our product/service to a non-technical customer How do you document customer interactions and technical solutions Provide an example of a report or documentation you created to improve support efficiency or customer satisfaction. How do you collaborate with other teams (e.g., development, product management) to resolve customer issues Describe your role in escalating critical issues and coordinating responses across teams. What customer support tools or systems have you used in previous roles How do you leverage remote desktop tools or software to assist customers effectively How do you ensure that customer support processes align with service level agreements (SLAs) Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again.

JOB DESCRIPTION Responsibility To lead and provide direction and guidance to S4 MM production support team to meet service level agreement Understand MM related business process, its criticality and responsible to address escalation from business teams timely Coordinate with business teams and project teams to understand issues, requests and requirements for MM production support team to deliver solutions like issue fixes, business processes, functional specifications and application enhancements Understand of technical components required to support MM business processes, including integration effort within different functional tracks Work closely with Solution Architects and Leads of Project Team on implementation of projects, enhancements and change deployment Work closely with SAP/S4 Security Team for compliance with company policy and best practices for production support team members to use elevated access in SAP/S4 production environment to resolve critical issues Identify opportunities for improvement in functional and technical processes Provide regular updates to corresponding business and IT teams on issues, continuous improvement and achievement of team Align with continues improvement in IT services by good management of incident, problem, change and enhancement Qualification 4+ years of experience in designing, implementing or production support of SAP Materials Management (MM) 4+ years of experience in implementing or production support of SAP MM in a fashion company, either through SAP AFS, FMS, or S4 Fashion Experience with design, development and deployment of business processes associated with MM Master Data, Purchasing, Contract/ Outline Agreement, Purchase Pricing, Inventory Management, Stock Transfers, Inbound Logistics Experience with design, development and deployment of SAP/S4 interfaces through idoc and XML message Deep knowledge in MM configuration, interfaces and corresponding business processes Strong team player who can build relationships across business teams and other IT partners to mediate and resolve problems Experience in continuous process improvements, incident, problem and change management. ITIL Foundation Certificate is advantageous Experience in ABAP programming is an advantage LOCATION Bengaluru, India FULL TIME/PART TIME Full time Current LSCo Employees, apply via your Workday account.

Associate - Pensions Services Back to job search results Tesco India Bengaluru, Karnataka, India Full-Time Apply by 14-Jun-2025 About the role I manage and administer defined benefit pension schemes for the Trustee of the Tesco PLC Pension Scheme. My responsibilities include providing accurate and efficient administration services, handling member queries, processing benefits, and ensuring regulatory compliance. Also deliver excellent service to members and support timely pension scheme operations. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPIs - Knows and applies fundamental work theories/concepts/processes in own areas of work -Scheme Administration: Process and validate a wide range of member events including retirements, deaths, transfers, pension increases, and member benefit calculations. Ensure all calculations, adjustments, and data entries comply with scheme rules, legislation, and company procedures. Update and maintain accurate records on pension administration systems, ensuring data integrity and accuracy. Adhere to the agreed Service Level Agreements and meet the defined measures of success. -Member Services: Respond to member (and their representatives) queries via email or written correspondence, delivering excellent customer service and adhering to response timeframes and statutory deadlines. Provide clear and accurate information to members regarding their benefits, options, and scheme rules. Generate statements, letters, and other communications to members, ensuring clarity and compliance with the scheme requirements. Compliance and Regulatory Adherence: Ensure all tasks comply with relevant regulations, including The Pensions Regulator s requirements, HMRC regulations, and GDPR. Maintain a working knowledge of pension legislation, regulatory changes, and updates to ensure accurate administration. -Process Improvement: Key people and teams I work with in and outside of Tesco: People, budgets and other resources You will need -Knowledge of defined benefit pension schemes, including - Graduates level education (Commerce preferred) benefit structures, calculation methodologies, and -Preparation of calculations official correspondence (Email and scheme-specific rules, Member Service Orientation letter writing) -Attention to Detail -Experience in customer service based environment (prefer min. -Basic MS Office - Excel, Word 1 year) -Eye-to-Detail Desirable: -Speed and Accuracy -Experience in pension scheme administration (defined benefit / -Planning and Organising defined contribution). -Basic Numeracy skills -Competency in pension administration software and Microsoft -Organisational Skills Office Suite (Excel, Word, etc.). -Team Collaboration -Knowledge of current pensions legislation and best practices. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices. Job Description Position Overview You will be maintaining our internal Helpdesk portal using a ticket management interface that consists of a priority queue alongside our Internal tools. The key operations are to ensure effective coverage of tickets and process improvement therein and adhering to our SLAs (Service Level Agreements) on behalf of our internal (Researchers) and external customers (Specialists). You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care Team members across the globe. Responsibilities In this role you will act as liaison between internal departments and external clients to assist with an array of customer service queries: Resolve customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution Ensure positive experience for our internal/external clients Answer inquiries through various forms of communication (e.g., phone and email) Listen and respond to internal/external client needs and concerns Work in a collaborative environment to meet and exceed assigned goals Qualifications Skills A successful candidate will have: 1+ years relevant administrative and/or customer service experience Excellent interpersonal, written and verbal (over the phone) communication skills Ability to handle stringent deadlines/multi-tasking Motivated self-starter, organized, detailed-oriented and ability to work independently Additional Information How will you be rewarded Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience. Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure. Learning Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications. Health Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health. Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC. Flexibility: Flexible work options, such as Work from Anywhere program and flex days, offered at the company s discretion and subject to annual review. Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5. Snacks Refreshments: Stay energised with daily snacks, tea, and coffee provided. CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer. Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws. The successful candidate must, by the start of the employment, have permission to work in the country they are applying We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Senior Associate Pensions Services Back to job search results Tesco India Bengaluru, Karnataka, India Full-Time Permanent Apply by 16-Jun-2025 About the role I manage and administer defined benefit pension schemes for the Trustee of the Tesco PLC Pension Scheme. My responsibilities include providing accurate and efficient administration services, handling member queries, processing benefits, ensuring regulatory compliance, and delivering excellent service to members. I support timely pension scheme operations, conduct data validation, quality checks, reconciliations, and support data migration to maintain accurate scheme data and minimize issues. Additionally, I support large-scale projects, including data exercises, member communications, and system upgrades. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Responsible for completing tasks and transactions within agreed KPIs - Solves problems by analyzing solution alternatives -Scheme Administration: Process complex pension calculations and validate a wide range of member events including retirements, deaths, transfers, pension increases, and member benefit calculations. Ensure all calculations, adjustments, and data entries comply with scheme rules, legislation, and company procedures. Update and maintain accurate records on pension administration systems, ensuring data integrity and accuracy. Adhere to the agreed Service Level agreements and meet the defined measures of success. -Member Services: Respond to member (and their representatives) queries via email, or written correspondence, delivering excellent customer service and adhering to response timeframes and statutory deadlines. Provide clear and accurate information to members regarding their benefits, options, and scheme rules. Generate statements, letters, and other communications to members, ensuring clarity and compliance with the scheme requirements. -Compliance and Regulatory Adherence: Ensure all tasks comply with relevant regulations, including The Pensions Regulator s requirements, HMRC regulations, and GDPR. Updating and reconciling of workflows and worklists ensuring compliance. Key people and teams I work with in and outside of Tesco: People, budgets and other resources You will need -Knowledge of defined benefit pension schemes, including benefit structures, calculation methodologies, and scheme-specific rules, Member Service Orientation -Adv MS Office - Excel, Word, Basic PowerPoint Eye-to-Detail Speed and Accuracy Planning Organising Process Mapping Tools and Techniques -Organisational Skills About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Apply

Senior Server Engineer 1 Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Server Engineer 1 Edwards India Private Ltd Date of posting: Jun 12, 2025 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Your role Lead and manage the VTBA Microsoft Apps team (Nextgen365) Responsible for the design and operation of the communication environment based on Microsoft Teams Stays in contact with the Atlas Copco teams and the Atlas Copco support partners to ensure that VTBA needs are taken into account Be internal VTBA key account for Microsoft 365 Ensure application systems are available for use according to the conditions of Service Level Agreements (SLAs) Enforce the VT BA IM Policy Ensure that defined operational processes are adhered to and reporting evidence is maintained to support annual audit compliance obligations as necessary Define invests and support the budgeting process. Implement proper monitoring of service desk processes. Coordinate third party support if needed. Align IT activities with the GroupIT for Microsoft 365 Force the creation of proper standard operation procedures (SOP). Day to day second level operation of Microsoft 365 for VTBA Plan the introduction and roll out of new Microsoft 365 features Operare together with the team Sharpoint Online, Exchange Online and MS Teams for VTBA Especially for Sharepoint online maintain existing Sharepoint sites and sub sites, lists, libraries, content including the classification of documents Support or perform Sharepoint on premise migrations to Sharepoint online Ensure that MFA and Microsoft Intune are applied to all users VTBA and follow up on user issues and technical issues Execute, manage and lead Microsoft 365 migrations as part of the acquisition process Responding to and solving complex technical problems escalated from the global IM ServiceDesk Support the customization of Microsoft 365 Control quality of the Microsoft 365 partners and built a proper reporting for it Control quality of the Microsoft 365 servivces for VTBA and built a proper reporting for it Control and track VTBA used storage for SharePoint Online Support VTBA in Microsoft 365 topics and act with the team as consultants Build a bridge to VTBA and define a modern 365 champion network Build Microsoft 365 roadmap for VTBA and align with the Business Do surveys and interviewas with VTBA for Microsoft 365 services to understand our gaps and must win battles Support the process to prepare Microsoft 365 trainings for VTBA Create power shell scripts to solve complex Microsoft 365 changes Ensure secure operation of Microsoft 365 Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilization reports, sites and system usage, growth reports and manage site collection and quota settings Support the implementation of end to end monitoring to measure end user performance and report on the results Establish service level agreements between IT group and VTBA IT Coordinate and control third party support as required Support roll out of new Microsoft 365 features Attend calls with the business to collect Microsoft 365 requirements Define technical requirements for Microsoft 365 operation and ensure that the technical operation teams VTBA ensure that the technical requirements are taken into account while designing the environment Ensure IT infrastructure is used in the most efficient manner through planning and controlling service solution capacity to satisfy user demand within performance levels defined in SLAs Travel to other VT BAs offices both locally and overseas to provide technical support, installation services or general proactive maintenance/research tasks as required. Participation at weekly review Regular participation at the GroupIT 365 councils Support the continuous improvement process of the IT and document the defined KPIs. Improve the environment developing own ideas to optimize and quality and support processes. Maintain complete technical documentation. Document periodic disaster decovery measures Microsoft 365 KPI reporting Microsoft 365 partner reporting based on SLAs Plan and perform IT projects as part of project teams for VTBA and support GroupIT Microsoft 365 streams Attend weekly project reviews Ensure security best practices and standards are adhered to within the VT BA IT environment. Ensure that users and colleagues are following the agreed User Policy . Support the definition and implementation of security policies for Microsoft 365 Inform the IT security officer and Head of IT about security breaches. Maintains consistent interfaces with End users VTBA VT BA Infrastructure IT VT BA Security team VT BA project teams VT BA Global IM Service Desk. VT BA 365 Champions GroupIT Microsoft 365 Product owners Local Business Management. External service providers Hardware and Software vendors. To succeed, you will need More than 5 years of detailed experience in managing Microsofot 365 Detailed know how in Microsoft Windows, Exchange Online, SharePoint and Microsoft Teams, Dynamics 365 Experienced with current Office 365 versions Leadership and Management Skills Pronounced service mentality and initial experience in project management Being able to capture complex structures and converting them into functioning SAP processes Process knowledge to analyze and solve problems Take full accountability for actions taken and decisions made Experience to work as part of a global team. Excellent communication skills written and verbal (English) Great Team worker Strong IT operation background Several years of experience in management of people and teams Good time management and self-organization Listening and relationship buildings skills In return, we offer you We offer you a modern and flexible work in a company that manufactures state-of-the-art and innovative vacuum products and systems. You will be part of a young and international team and will have the opportunity to support the latest technologies. This guarantees training and enables you to develop further. We work in flat structures and all IT colleagues are in direct contact with the internal customers to understand their technical needs and support them in technology. Thus, in addition to the technical network knowledge, you will also gain a deep insight into the internal processes and projects of our company. Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the [insert LOB or sub LOB], you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills [Action Required Insert 1st bullet according to Years of Experience table] Experience leading technology projects Experience managing technologists Proficient in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Experience working at code level

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. Role: Assistant Manager - Operations. Experience: 8-12 Location: Bangalore. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! What will You need to Succeed? Performance Management: Delivery of service level components, quality, and productivity targets & indicators for a particular market. Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call. Being a focal point of dissemination of information for internal and external clients. Operational Management: Managing a group of Team Leads. Managing the floor, and adherence to schedule. optimal productivity and utilization of resources. Ensure Oversee and review escalations and the escalations process. Ownership and problem resolution. Leave Management: Ensuring the team is adequately staffed to handle projected volumes for the daily routine. Reporting timely. Records; track and report on performance outcomes. Maintain employee performance. Team motivation: Provide team leadership and coaching. Provide recommendations for process development based on customer feedback and analysis of the same. Actively involved in hiring and training of representatives. Ensure strict adherence to policies, processes, and compliance guidelines. Upskill/groom team members. Relationship Management: Build sustaining and productive relationships with customers and stakeholders. Build strong relationships with customers. Maintain track of all pending/open items (internal and external) and ensure closure of the same in a timely and appropriate manner. Solid understanding of customer marketing funnel and traditional marketing ecosystem. Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors. Understanding of Digital measurement, tracking fundamentals and mobile measurement partners. Qualifications: 3+ years of experience in managing advertising sales and account management teams. BA / BS degree or equivalent work experience. Mandatory Skills: Team Management. Digital Marketing. Display Advertising. Advertising Sales. Account Management. Presentation Skills. Analytical Skills. Must Have Skills: Tenacious and entrepreneurial approach to working through product, process, and client challenges. Demonstrated ability to cultivate strong relationships with external partners. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and unstructured work environment. High attention to detail. Proficiency in presentation creation and Excel. Experience with US-based Ad agencies, Pre-Sales experience, MS Excel, Office, Pivot, Tables, SQL. What s in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

Process Improvement: Lead Lean Six Sigma culture, applying DMAIC, DMADV and DFSS methodologies to eliminate waste and enhance efficiency. Implement holistic BPR projects, integrating advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) to streamline operations. Process Redesign: Lead process redesign initiatives using Agile and Scrum methodologies, ensuring alignment with organizational goals and user needs. Stakeholder Management: Maintain strong client relationships through proactive communication, understanding client needs, and tailoring quality strategies accordingly. Business Intelligence: Utilize Business Intelligence tools like Power BI and Tableau to analyze data and provide actionable insights for decision-making. Lead Transactional Monitor to analyze transactional quality metrics using Six Sigma methodologies to identify trends and areas for improvement. Quality Assurance: Guide teams that will implement, and maintain SOPs; conduct regular internal and external audits to ensure compliance and high standards. SLA Management: Define, monitor, and manage Service Level Agreements (SLAs) with clients to ensure performance targets are met. Team Leadership: Empower and mentor the quality team, providing training, guidance, and support to achieve departmental objectives. Qualifications Qualifications Graduates/ Post Graduate Overall work experience of minimum 10 yrs.; minimum 8 yrs. experience in Quality Lean Six sigma Black belt certified (Master black belt preferred) Experience in automation of

Roles and Responsibilities: Assess and validate major incidents, manage notifications and escalations as defined in the major incident management process. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, stakeholders, and users until incident closure. Monitor the incidents to ensure that the Service Level Agreements are adhered to both from a response and resolution perspective. Ensure the appropriate level of technical or functional support team is actively engaged. Manage incident technical bridge calls and provide direction if further escalation is required. Ensure that accurate timelines of recovery plans and activities on major incidents are documented via detailed chronology Ticket generation, notifications and followups with relevant functional groups for service incidents ensure redundancy is maintained. TAM coordination for client notifications and issues. Planned / Emergency activity mailers and bridge initiation Understand and track outstanding preventive actions and improvement plans for incidents escalated until closure for all aspects covered in the Root Cause Analysis report Ensure the closure of all resolved and end-user-confirmed Incident records Behavioral Skills Effective Business Communication both written and verbal Active listening and probing skills Attitude to feedback / willing to learn Positive attitude to adapt to new technologies / roles Team Player Technical Skills: IT infrastructure overview Knowledge and experience of supporting range of IT applications, platforms and technologies MS Office Intermediate Qualifications Bachelors degree, ITIL knowlegde and technical expertise

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your role Principal Accountabilities Lead and manage the VTBA Microsoft Apps team (Nextgen365) Responsible for the design and operation of the communication environment based on Microsoft Teams Stays in contact with the Atlas Copco teams and the Atlas Copco support partners to ensure that VTBA needs are taken into account Be internal VTBA key account for Microsoft 365 Ensure application systems are available for use according to the conditions of Service Level Agreements (SLAs) Enforce the VT BA IM Policy Ensure that defined operational processes are adhered to and reporting evidence is maintained to support annual audit compliance obligations as necessary General activities Define invests and support the budgeting process. Implement proper monitoring of service desk processes. Coordinate third party support if needed. Align IT activities with the GroupIT for Microsoft 365 Force the creation of proper standard operation procedures (SOP). Day to day second level operation of Microsoft 365 for VTBA Plan the introduction and roll out of new Microsoft 365 features Operare together with the team Sharpoint Online, Exchange Online and MS Teams for VTBA Especially for Sharepoint online maintain existing Sharepoint sites and sub sites, lists, libraries, content including the classification of documents Support or perform Sharepoint on premise migrations to Sharepoint online Ensure that MFA and Microsoft Intune are applied to all users VTBA and follow up on user issues and technical issues Execute, manage and lead Microsoft 365 migrations as part of the acquisition process Responding to and solving complex technical problems escalated from the global IM ServiceDesk Support the customization of Microsoft 365 Control quality of the Microsoft 365 partners and built a proper reporting for it Control quality of the Microsoft 365 servivces for VTBA and built a proper reporting for it Control and track VTBA used storage for SharePoint Online Support VTBA in Microsoft 365 topics and act with the team as consultants Build a bridge to VTBA and define a modern 365 champion network Build Microsoft 365 roadmap for VTBA and align with the Business Do surveys and interviewas with VTBA for Microsoft 365 services to understand our gaps and must win battles Support the process to prepare Microsoft 365 trainings for VTBA Create power shell scripts to solve complex Microsoft 365 changes Ensure secure operation of Microsoft 365 Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilization reports, sites and system usage, growth reports and manage site collection and quota settings Support the implementation of end to end monitoring to measure end user performance and report on the results Establish service level agreements between IT group and VTBA IT Coordinate and control third party support as required Support roll out of new Microsoft 365 features Attend calls with the business to collect Microsoft 365 requirements Define technical requirements for Microsoft 365 operation and ensure that the technical operation teams VTBA ensure that the technical requirements are taken into account while designing the environment Ensure IT infrastructure is used in the most efficient manner through planning and controlling service solution capacity to satisfy user demand within performance levels defined in SLAs Travel to other VT BAs offices both locally and overseas to provide technical support, installation services or general proactive maintenance/research tasks as required. Quality Punctuality Participation at weekly review Regular participation at the GroupIT 365 councils Support the continuous improvement process of the IT and document the defined KPIs. Improve the environment developing own ideas to optimize and quality and support processes. Maintain complete technical documentation. Document periodic disaster decovery measures Microsoft 365 KPI reporting Microsoft 365 partner reporting based on SLAs IT Projects Plan and perform IT projects as part of project teams for VTBA and support GroupIT Microsoft 365 streams Attend weekly project reviews IT Security Ensure security best practices and standards are adhered to within the VT BA IT environment. Ensure that users and colleagues are following the agreed User Policy . Support the definition and implementation of security policies for Microsoft 365 Inform the IT security officer and Head of IT about security breaches. Maintains consistent interfaces with End users VTBA VT BA Infrastructure IT VT BA Security team VT BA project teams VT BA Global IM Service Desk. VT BA 365 Champions GroupIT Microsoft 365 Product owners Local Business Management. External service providers Hardware and Software vendors. To succeed, you will need More than 5 years of detailed experience in managing Microsofot 365 Detailed know how in Microsoft Windows, Exchange Online, SharePoint and Microsoft Teams, Dynamics 365 Experienced with current Office 365 versions Leadership and Management Skills Pronounced service mentality and initial experience in project management Being able to capture complex structures and converting them into functioning SAP processes Process knowledge to analyze and solve problems Take full accountability for actions taken and decisions made Experience to work as part of a global team. Excellent communication skills - written and verbal (English) Great Team worker Strong IT operation background Several years of experience in management of people and teams Good time management and self-organization Listening and relationship buildings skills In return, we offer you We offer you a modern and flexible work in a company that manufactures state-of-the-art and innovative vacuum products and systems. You will be part of a young and international team and will have the opportunity to support the latest technologies. This guarantees training and enables you to develop further. We work in flat structures and all IT colleagues are in direct contact with the internal customers to understand their technical needs and support them in technology. Thus, in addition to the technical network knowledge, you will also gain a deep insight into the internal processes and projects of our company. Diverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

1. Advice Client on best practices around technology project implementation and operations. 2. Coordinate and liaise with government departments as necessary based on the instruction of Client. 3. Oversee the implementation of all the three projects by the successful bidders (system integrator) 4. Review of work done by system integrator (Milestone deliverables), validating the project deliverables and provide recommendation on milestone deliverable completion and payment to Client for approval. 5. Validating work milestone completion, service level data, Quarterly Governance Report (QGR) and recommending payment for the projects awarded to the system integrator. 6. Undertake Unit & System testing and facilitate UAT and submit report to Client. 7. Continuously monitor project implementation and operations to ensure the project is meeting its intended objectives and service levels. 8. Proactively identify and resolve operational issues, coordinating with stakeholders and vendors as needed. 9. Identify potential risks and develop mitigation strategies to address them proactively. 10. Maintain thorough documentation and provide regular reports on implementation progress, operational performance, user feedback, and improvement areas .

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen? Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

SITA Standard Service desk is high visibility desk and Engineer Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to SITA customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA) Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as requested by your manager Qualifications: - Graduation Degree from a recognized university - CCNA/CCNP & ITILV3 preferred Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles - Network troubleshooting skills preferred - Basic understanding on LAN and WAN devices and cloud services & connectivity preferred Global Delivery & Operations