1656 Service Level Jobs - Page 30

Role- Retainer - Urban Employment type - Contractual (extendable) Vertical - CRISIL Intelligence Division - Urban Infra Consulting Domain: Urban sectors include local economic development, land-use planning & regulation, mobility, water supply and sanitation, municipal finance, PPP, climate and disaster risk management. Nature of work: Framing policies and regulations. institutional reform. Service level benchmarking. Socio-economic studies Market research Investment planning. Feasibility studies. Tariff setting. Transaction advisory. Program management. Geographic coverage: Consulting assignments in India and other countries in Asian and Africa. Typical client profile: Development finance i...

The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner. Job Description: Key responsibilities: Maintains positive relationships with internal customers Ensures the service delivered meets the service level agreements and fix it where it doesn t Identifies customer needs within the business context and address feedback Determines ways to reduce costs without sacrificing customer satisfaction Builds partnerships with the delivery teams to identify solutions for issues that arise Location: Bengaluru Brand: Merkle Time Type: Full time Contract Type: Permanent

Be the primary point of contact for our Business-to-Business customers through Chat and email. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and wri...

Job Description Alimentation Couche-Tard Inc. (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space, ACT s retail network includes ~17,000 convenience stores, and has footprint across 31 countries and territories primarily under the Circle K brand. The India Fuels & Logistics Global Capability Centre (F&L GCC) is an integral part of ACT s Global Fuels & Logistics Team, and the Junior Distribution Planner will be a key player on this team that will help oversee the stock movements across the supply chain network and grow F&L globally at ACT. The candidate hired will partner with multiple departments, including Global Technology, Business Units, and Support fu...

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The listed job in SFDC is an exciting opportunity for supporting the commercial business and be a part of the Salesforce.com journey. Job Specification: Case Management - Support SFDC platform users by providing resolution to User cases on SFDC related queries and issues. Enhance customer experience with SFDC platform by supporting field organization with timely turnaround as per defined SLA s. Key Responsibilities: As a Salesforce.com administrator, ensuring a close collaboration with regional & global stakeholders to a...

Job Description: Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirement. What You will do Manages the processing environment to protect production systems critical to the success of the business. Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets. Develops and recommends tactical and strategic plans for processing operations. Selects, trains, develops and leads an efficient and effective processing team. Identifies and recommends cost-sav...

As a member of the Support organization, your primary focus is to provide post-sales support and solutions to the Oracle customer base while advocating for customer needs. This role involves handling customer inquiries via phone, email, and Service Requests, as well as addressing technical queries related to troubleshooting within our Electronic Support Services Youll play a key role in maintaining customer relationships, and youll also assist internal Oracle employees with various customer situations Focus on delivering support and solutions to Oracles customers. Guide and support customers throughout the product life cycle for successful product use. Act as the primary Company-customer lin...

Are you interested in joining the team responsible for building some of Amazon s Customer Service applications and innovating on behalf our customers? Come help us work on world class software for our customers! The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support. In Concessions Tech, we re focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues, including granting concessions (e.g., refund for a missing item in a shipment) when within policy. This role will directly impact our ability to deliver new experiences that improve the concessions experience. This role ...

We are inviting applications for the role of AML/KYC We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to AML/KYC which include: Document findings and ensure this is adequate for quality checks and audits Able to identify red flags and judge the need for issue Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality Ability to work independently and deliver against commitments Ability to act swiftly and work in a evolving digital environment Should have good knowledge on AML and KYC end to end Process Qualificatio...

Join our Team About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security inci...

Req ID: 313795 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SIEM - Security Center Operations Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Understand and apply principles, concepts, technologies and standards of professional field Apply research information gathering and analytical and interpretation skills to problems of diverse scope Write/create formal documentation such as reports, slide decks, and architecture diagrams Lead and/or assist incident response efforts Create content (qu...

About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident managemen...

Summary: The HR Generalist will provide administrative support to the HR Business Partners. The HR Generalist will also support the HR Shared Services leader in providing a high service level to the employees. Essential duties/responsibilities: Provide administrative support to HRBPs in key areas within People & Culture . Conduct exit interviews . Update employee data in Workday . Support process of opening new positions . Assist with non-performance related Employee Relations issues . Maintain process documentation Required Job Skills and Abilities: Proficient with Programs and Applications like Outlook, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365) . Strong customer serv...

The incumbent will join the Fees & Expense Management department, where they will be responsible for managing a team of 10 FTEs analyzing and reconciling various fees related to Brokerage, Clearing, and Exchange services in line with client service-level agreements. The role involves leading the team responsible to understand and calculate various fees and handling tasks related to invoice processing for a wide range of over the counter (OTC) and Listed Derivatives products. A significant part of the role involves client management, escalation management, collaborating with external vendors such as brokers, clearing firms, agent banks and custodians. The role also involves optimization of co...

Role Overview: We are looking for a highly analytical and process-focused RTM Lead to manage real-time operations of our multi-channel Customer Service team, handling Inbound, Outbound, Chat & Email support. The RTM Lead will be responsible for monitoring live performance, resource utilization, adherence to schedules, and implementing interventions to ensure service level targets are met consistently. Real-Time Monitoring & Management: Continuously monitor all live queues (Inbound Calls, Outbound, Chat, Email) to ensure SLA targets are met. Track occupancy, adherence, and shrinkage in real time and take proactive steps to minimize service level deviations. Manage call routing, skill-based ca...

Roles and Responsibilities: Assess and validate major incidents, manage notifications and escalations as defined in the major incident management process. Manage and coordinate recovery actions and plans for major incidents to resolution. Provide timely and informative updates to management, stakeholders, and users until incident closure. Monitor the incidents to ensure that the Service Level Agreements are adhered to both from a response and resolution perspective. Ensure the appropriate level of technical or functional support team is actively engaged. Manage incident technical bridge calls and provide direction if further escalation is required. Ensure that accurate timelines of recovery ...

Role Purpose With minimal guidance, act as part of a team the person has to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics. Key Accountabilities SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team s records management for tracking, communications and continuous improvement purposes. Perform specialty accounti...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end oper...

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Drive Primary & Secondary Sales in the territory in line with the business objectives of the company Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory Secondary sales (Retail Distribution) - Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise Demand forecasting Regular analysis of primary...

Job Description What are the Key Deliverables in this role ? Financial Outcomes Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (Retail Distribution) Increase number of retail outlets, maintain high service level, drive visibility of all categories of products and ensure commercial hygiene (usage of technology while placing retail orders) in the territory. Customer Service Increase distributor footprint, effectively engage distributor with complete adherence to process compliances...

MSCI ESG Data collection team is involved in acquisition of ESG data at scale and QA of the collected data and responsible for establishing and maintaining highest level of data quality and standards across all datasets feeding our ESG products. As an Data Collection Transformation Senior Associate, you will be responsible for leading and delivering on several initiatives as part of the ESG transformation agenda, to support rapidly evolving ESG landscape and its adoption in the financial market. Your Key Responsibilities As a member of MSCI Data Acquisition and Collection team, you are expected to have a strong interest in general Environment, Social, Governance, Climate and policy framework...

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews,...

Company: Mercer Description: Assesses and submits client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreements and payments of claims and account balances. Serves alongside Market Fiduciary and/or Excess of Loss Collections (US) to facilitate with collection of funds. Checks in that assigned tasks are actioned accurately and in a timely manner in order to ensure Client measurement Service Level Agreements (SLAs) are adhered to. Analyses and utilizes Key Performance Indicators (KPIs) and other system tools to manage all brokerage receivables, funding, retention, e-trading (UK), post booking receipt (UK), ad hoc reporting requests, paym...

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for pro...