1182 Service Level Jobs - Page 29

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager: Deepak Kumar Choudhary

About this opportunity: Join us at Ericsson as an Automated Operations Engineer. This prominent role allows you to take charge of the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities. Our key objective is to consistently deliver excellent customer service by ensuring uninterrupted, high-level performance in accordance with our Service Level Agreement (SLA). What you will do: - Execute 1st Level Service Monitoring and Event Management tasks. - Manage Incident Resolution and conduct Incident Functional Escalations. - Oversee Remote Site Access Control and manage ongoing Logical Access. - Handle Emergency Call Tracing and Right of Way situations. - Engage in 24/7 Service Surveillance of automation systems, anticipating disruptions, developing workarounds for automation failures, and improving automated recovery processes. - Gather requirements and develop use cases, contributing to the Case Development efforts. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. - Call Centers. - Ericsson Packet Core Management.

About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework.

Join our Team About this opportunity: Join us at Ericsson as an Automated Operations Engineer. This prominent role allows you to take charge of the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities. Our key objective is to consistently deliver excellent customer service by ensuring uninterrupted, high-level performance in accordance with our Service Level Agreement (SLA). What you will do: - Execute 1st Level Service Monitoring and Event Management tasks. - Manage Incident Resolution and conduct Incident Functional Escalations. - Oversee Remote Site Access Control and manage ongoing Logical Access. - Handle Emergency Call Tracing and Right of Way situations. - Engage in 24/7 Service Surveillance of automation systems, anticipating disruptions, developing workarounds for automation failures, and improving automated recovery processes. - Gather requirements and develop use cases, contributing to the Case Development efforts. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Test Automation Management Tools. - Test Execution Engine. - Dealing With Enquiries. - MS TOP. - Document Control. - Software Performance Testing. - Ericsson RAN Management. - Ericsson VAS Management. - Customer Complaint Resolution. - Client Services. - ITIL. - Call Centers. - Ericsson Packet Core Management.

Join our Team About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 4 Primary Recruiter: Shivani Sah Hiring Manager: Deepak Kumar Choudhary

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework.

Play a key role in ensuring system reliability at one of the world s most iconic and largest financial institutions. As a Site Reliability Engineer II at JPMorgan Chase within the Commercial & Investment Bank Payments Technology team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase s business and relevant technologies. Job responsibilities Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 2+ years applied experience Ability to code in at least one programming language Experience maintaining a Cloud-base infrastructure Experience in site reliability concepts, principles, and practices Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Should have experience in with containers or a common Server OS such as Linux and Windows Knowledge of software, applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Knowledge of common networking technologies Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects Preferred qualifications, capabilities, and skills General knowledge of financial services industry

Job Title NPI Supply Chain Engineer Job Description But it s not just what we do, it s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. It s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. In this role, you have the opportunity to B e part of the Operational Materials Management (OMM) function in our factory located in Best. It is one of the main Operations sites for Health Systems within Philips worldwide. Our organization is driving operational excellence and manufactures, refurbishes, repairs and ships our medical devices & components in a safe, compliant, and effective manner. Next to this, the OMM function is also responsible for the preparation and introduction of New Product Introductions (NPI) into the Supply Chain, changes on products/components/production processes for released products and receiving and implementing manufacturing transfers from Industrialization engineering. By joining this organization, you will be part of the transformation journey towards a world class Operations organization to better serve our customers with speed and excellence. You are responsible for Define supply chain requirements for NPI projects and manufacturing transfers and drive implementation of these with cross-functional stakeholders. Lead and execute supply chain activities for NPI projects and manufacturing transfers. Manage relationship with (Commercial) Organizations, Business groups, manufacturing teams and suppliers from an end-to-end supply chain perspective. Develop Phase in/Phase out plans from an integral supply chain perspective in line and connected to the S&OE and S&OP processes. Execute the supply chain engineering, operational procurement and MPS planning activities during projects. Implement and maintain master data in SAP to enable a correct rule-based planning and purchasing, including optimized material replenishment. Create initial planning data (P-BOM) and maintain the short-term master production schedule (MPS), balancing the customer demands and inventory levels. Ensure the service level, inventory and scrap risk of the phase-in/phase-out meets the set targets. Follow up material life cycle, securing in time availability and prevention of obsolescence during projects. Ensure timely information transfer to all stakeholders impacted by the new product introductions. Advise OMM manager on Go/No-Go decisions on Product Development, Launch and Maintenance milestones. Lead/participate in projects of Supply Chain process optimization to execute Supply Chain Strategy. Ensure these processes meet Medical Device & Trade Compliance Regulations. You are a part of The Operational Materials Management (OMM) Team in Best. In this team you will be part of the NPI Operational Procurement & Logistics team for business groups Image Guided Therapy (IGT) and Diagnostic X-Ray (DXR). In terms of daily work, you will be part of the logistic project team(s) lead by Product Industrialization Project Managers. Next to that you will closely work together with the supplier performance managers, factory planners, Supply Chain Analysts, and S&OP team. You will report into the Planning and Inventory manager for IGT and DXR. To succeed in this role, you ll need a customer-first attitude and the following Bachelor or Master s degree in (technical) business studies, mechanical engineering or supply chain management with 3 years experience. The following behavior and character: customer-focused, accurate, persistent, assertive, precise, hands-on, emphatical, able to build bridges, strong stake-holder management, team player in a dynamic international environment. 3-5 years working experience preferably in a cross functional position in operations. Strong and accurate analytical skills. Good communication skills, fluent in Dutch and English, both verbally and in writing. Proven, strong experience in MS Excel, SAP (PP/MM) and Every Angle. Proven experience in medical device industry and/or high-tech machine building industry is preferred. Experience in engineering change control and Sales & Operations Planning is preferred. Working experience in international setting is preferred. In return, we offer you We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences: A market conforming salary. 25 Days of leave and the possibility to purchase up to 20 extra days off annually. A variable bonus based on both Philips results and personal performance. Extensive set of tools to drive your career, such as a personal development budget, free training and coaching. Solid company pension scheme and attractive collective health insurance package. Opportunity to buy Philips shares and products with discount. Healthy work-life balance. How we work at Philips Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways: We believe in the importance of impactful collaboration: Theres a certain energy when everyone s in the same room that can heighten idea generation and creative friction needed for problem-solving. We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis. We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. Why should you join Philips? #LI-EU

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: Bachelor s/Master s Degree with 3 years - 5 years of experience Experience or background in derivatives, risk management, financial engineering, performance reporting required Quick learner, strong attention to details, ability to take initiative Ability to work under pressure Demonstrated ability to deal effectively with clients and manage service level agreements Quantitative skills include basic calculus, statistics and financial math Technical skills include advanced Excel. Should be comfortable around IT and will need to quickly learn Excel VBA, SQL, Unix Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: You will Manage daily and monthly risk reporting requirements for clients Generate reports and working with complex and difficult clients Quality Assurance and regression testing of new reports and upgrades Research markets using Bloomberg, Reuters and other sources Develop new initiatives, calculation methodologies, custom solutions as specified by clients Documentation of policies and procedures Follow up and resolve questions on reports as they arise Other duties as assigned

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using A

What you can expect from us: At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list : Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. Flexible working culture to support the balance you need in both work and life. Parental leave programs. Childcare and caregiving benefits. A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. A global, cross-functional mentoring program. We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. What you get to do in this role: ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work. The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs. Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements (SLAs) and where SLA s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely. Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change. Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution. Act as an escalation point for customer impacting business critical issues. To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include u

Job Description About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

As a Site Reliability Engineer, you will be responsible for ensuring the reliability, performance, and availability of our products core services. You will work closely with development teams to automate infrastructure tasks, monitor system health, and respond to incidents. You will also be involved in capacity planning, performance tuning, and the development of new tools and features that improve the reliability of our systems. Skills and Qualifications: Proficiency in scripting languages (e.g., Python , Bash) and experience with programming in at least one general-purpose language (e.g., Go, Java). Experience with various cloud platform - AWS virtualization, and containerization technologies (e.g., Docker, Kubernetes ). Experience with monitoring tools (e.g., Prometheus, Grafana, Splunk) and logging systems. Experience with automation tools (e.g., Terraform, Ansible, Chef, Puppet). Experience with incident response, root cause analysis, and post-incident reviews. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Key Responsibilities: Monitoring and Alerting: Setting up and maintaining monitoring systems to track performance metrics, detect anomalies, and trigger alerts when issues arise. Incident Response: Investigating and resolving incidents, including performing post-incident reviews to identify root causes and prevent recurrence. Capacity Planning: Analyzing usage patterns, predicting future demand, and ensuring infrastructure can scale to meet needs. Automation: Developing and implementing automated solutions for routine tasks, such as deployment, monitoring, and incident response. Performance Tuning: Identifying and resolving performance bottlenecks in applications and infrastructure. Service Level Objectives (SLOs) and Agreements (SLAs): Collaborating with product and engineering teams to define and track SLOs and SLAs. Collaboration: Working closely with development, operations, and other teams to ensure smooth software delivery and infrastructure management. Change Management: Participating in change management processes to ensure minimal disruption during deployments and upgrades. Problem Identification and Resolution: Identifying and resolving issues related to system availability, performance, latency, and efficiency. Code Contribution: Contributing to the development and maintenance of tools and infrastructure that support the reliability of the product. Resiliency Design: Designing and implementing resilient systems that can withstand failures and continue to operate under load.

The purpose of this role is to assist the Global Commercial Directors and their team in delivering timely and accurate information to the external clients through analysis of Media Spends and AVBs (Annual Volume Bonuses).The candidate will be a member of the Client Reporting Team, Bangalore, working closely with various teams like the Global Clients and Commercial and Market Finance teams. Support in managing delivering global external client reporting (ECR) projects. Job Description: Key responsibilities: Manage external client reporting requirements and ensure timely error-free delivery of reports to stakeholders. Collaborate with the Global Clients team markets in the collection consolidation of external client reporting data. Identify implement improvement ideas for the external reporting process, thus achieving efficiency adding value to the process. Meeting agreed Service Level Agreements (SLA) on Turn-Around-Time (TAT), accuracy and other scheduled unscheduled deliverables. Contribute towards continuous improvement program across the process. Timely escalation of issues to the reporting manager and providing an action plan for resolution of the issue. The person is required to coordinate with people across geographies and should have good communication skills. Key Accountabilities: Support the External client reporting (ECR) activity, liaising with markets/regions for submissions, cleansing validating data, churning out reports and dashboards, etc. Collaborate with various markets, teams, and commercial teams and ensure timely submission of external client reporting data. Address user queries regarding external client reporting establish rapport with local market users. Interact with stakeholders to understand requirements, set expectations, address concerns and discuss them with the Reporting Manager. Manage process deliverables as per agreed SLAs along with ensuring delivery of quality results to key stakeholders, including dashboards, KPI reports and other key process metrics. Drive process improvement and policy development initiatives that impact the function Ensure error-free execution of process activities and develop implement aspects of quality compliance and accuracy attributes. Contribute to team meetings and brainstorming sessions. Effectively manage escalations, develop a backup plan and focus on cross-training across the team. Should be able to multitask between deliverables and day-to-day activities. Professional Skills and Capabilities B.Com/M.Com/MBA with a minimum of 4-7 years of experience in BPO/KPO industry handling client reporting, financial planning analysis (FPA) reporting. Strong communication interpersonal skills. Should be a quick learner and an out-of-the-box thinker. Good understanding of financial metrics and business structure, KPI reporting and analytics. Role Capabilities Reporting background Focuses on Process and Quality Influencing collaborative outcomes Good with MS Excel and PowerPoint. Analytical skills to query variances and changes in trends. Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

The purpose of this role is to assist the Global Commercial Directors and their team in delivering timely and accurate information to the external clients through analysis of Media Spends and AVBs (Annual Volume Bonuses).The candidate will be a member of the Client Reporting Team, Bangalore, working closely with various teams like the Global Clients and Commercial and Market Finance teams. Support in managing delivering global external client reporting (ECR) projects. Job Description: Key responsibilities: Manage external client reporting requirements and ensure timely error-free delivery of reports to stakeholders. Collaborate with the Global Clients team markets in the collection consolidation of external client reporting data. Identify implement improvement ideas for the external reporting process, thus achieving efficiency adding value to the process. Meeting agreed Service Level Agreements (SLA) on Turn-Around-Time (TAT), accuracy and other scheduled unscheduled deliverables. Contribute towards continuous improvement program across the process. Timely escalation of issues to the reporting manager and providing an action plan for resolution of the issue. The person is required to coordinate with people across geographies and should have good communication skills. Key Accountabilities: Support the External client reporting (ECR) activity, liaising with markets/regions for submissions, cleansing validating data, churning out reports and dashboards, etc. Collaborate with various markets, teams, and commercial teams and ensure timely submission of external client reporting data. Address user queries regarding external client reporting establish rapport with local market users. Interact with stakeholders to understand requirements, set expectations, address concerns and discuss them with the Reporting Manager. Manage process deliverables as per agreed SLAs along with ensuring delivery of quality results to key stakeholders, including dashboards, KPI reports and other key process metrics. Drive process improvement and policy development initiatives that impact the function Ensure error-free execution of process activities and develop implement aspects of quality compliance and accuracy attributes. Contribute to team meetings and brainstorming sessions. Effectively manage escalations, develop a backup plan and focus on cross-training across the team. Should be able to multitask between deliverables and day-to-day activities. Professional Skills and Capabilities B.Com/M.Com/MBA with a minimum of 4-7 years of experience in BPO/KPO industry handling client reporting, financial planning analysis (FPA) reporting. Strong communication interpersonal skills. Should be a quick learner and an out-of-the-box thinker. Good understanding of financial metrics and business structure, KPI reporting and analytics. Role Capabilities Reporting background Focuses on Process and Quality Influencing collaborative outcomes Good with MS Excel and PowerPoint. Analytical skills to query variances and changes in trends. Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

The purpose of this role is to assist the Global Commercial Directors and their team in delivering timely and accurate information to the external clients through analysis of Media Spends and AVBs (Annual Volume Bonuses).The candidate will be a member of the Client Reporting Team, Bangalore, working closely with various teams like the Global Clients and Commercial and Market Finance teams. Support in managing delivering global external client reporting (ECR) projects. Job Description: Key responsibilities: Manage external client reporting requirements and ensure timely error-free delivery of reports to stakeholders. Collaborate with the Global Clients team markets in the collection consolidation of external client reporting data. Identify implement improvement ideas for the external reporting process, thus achieving efficiency adding value to the process. Meeting agreed Service Level Agreements (SLA) on Turn-Around-Time (TAT), accuracy and other scheduled unscheduled deliverables. Contribute towards continuous improvement program across the process. Timely escalation of issues to the reporting manager and providing an action plan for resolution of the issue. The person is required to coordinate with people across geographies and should have good communication skills. Key Accountabilities: Support the External client reporting (ECR) activity, liaising with markets/regions for submissions, cleansing validating data, churning out reports and dashboards, etc. Collaborate with various markets, teams, and commercial teams and ensure timely submission of external client reporting data. Address user queries regarding external client reporting establish rapport with local market users. Interact with stakeholders to understand requirements, set expectations, address concerns and discuss them with the Reporting Manager. Manage process deliverables as per agreed SLAs along with ensuring delivery of quality results to key stakeholders, including dashboards, KPI reports and other key process metrics. Drive process improvement and policy development initiatives that impact the function Ensure error-free execution of process activities and develop implement aspects of quality compliance and accuracy attributes. Contribute to team meetings and brainstorming sessions. Effectively manage escalations, develop a backup plan and focus on cross-training across the team. Should be able to multitask between deliverables and day-to-day activities. Professional Skills and Capabilities B.Com/M.Com/MBA with a minimum of 4-7 years of experience in BPO/KPO industry handling client reporting, financial planning analysis (FPA) reporting. Strong communication interpersonal skills. Should be a quick learner and an out-of-the-box thinker. Good understanding of financial metrics and business structure, KPI reporting and analytics. Role Capabilities Reporting background Focuses on Process and Quality Influencing collaborative outcomes Good with MS Excel and PowerPoint. Analytical skills to query variances and changes in trends. Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

Career Category Human Resources Job Description HR Staff Services is connecting staff, managers and local HR to Amgen s global HR programs and tools. As part of that team, the Senior Associate will be responsible for providing HR service center support for the countries serviced by the team, specifically Amgen India (AIN). Besides the HR connect role, the Senior Associate will also have a lead and/or coordinating role in managing HR Connect (regional and global) projects (incl. acting as senior representative by coaching, sharing knowledge, training and guiding HR Connect as well as staff/managers/local HR for complex inquiries). You support the HR service center HR COE s with Business SME support related to ServiceNow and Workday. Accountabilities: Participate in and/or lead and/or coordinate (system/process improvement) projects / audits Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as point of contact for HR Connect with complex inquiries Act as liaison between HR Connect Teams to make sure activities / transactions / audits are globally aligned Act as designated subject matter expert on different areas/tools, programs and systems and be responsible for maintaining the knowledge base for AIN Act as a coach for HR Connect team member(s) and support for HR Connect manager on best practices, solutions and approaches Support the HR service center HR COE s with Business SME support related to the ServiceNow module and Workday Support specialists in working with HR Tech Team on HR system improvements and translate business needs into technical requirements Responsibilities: Represent, coordinate and/or lead HR Staff Services Projects and processes (Eligible Earnings audits, Employee data requests, Participate in and/or lead and/or coordinate (system/process improvement) projects related to Workday and ServiceNow. Act as liaison between HR Connect, Knowledge SMEs, HR Technology, and HR to drive maintenance and improvement of the content on the HRSD Portal. Act as designated subject matter expert on different areas/tools e. g ServiceNow and be responsible for maintaining our internal/external HR Knowledge bases Identify trends and gaps in the knowledge article content by utilizing knowledge and case management metrics. Provide excellent customer service and support to customers in accordance with SLA and documented in service now regarding global HR programs / tools / policies inquiries and HR transactions in Workday Gather, suggest, participate or lead improvements on policies and procedures between service center sites and HR teams Build relationships with HR teams and other key stakeholders; collaborate and share best practices Represent HR Connect for AIN to all staff Provide (based on needs and requirements) training, presentations to staff/managers and HR Advise and coach HR Connect team member(s) on best practices, solutions and approaches Qualifications: Minimum Requirements Bachelor s or equivalent in HR, Business Administration, Economics or equivalent Overall minimum of 4 years professional work experience within a commercial service delivery/customer service environment Fluent in 2 or more language(s), at least English Experience in HCM functions in Workday and ServiceNow system and processes Project (agile) management skills Preferred Requirements Multinational company experience in a service center environment Experience with standard operating processes and procedures Well-developed computer skills in the Microsoft Office 365 environment Competencies: Ability to identify business needs and translate to HR Systems and processes Ability to transfer knowledge ; (technical) processes and procedures to others Demonstrates the capability to trouble shoot in systems and processes Demonstrates the capability to rapidly learn new systems and processes and exhibit an openness to change Demonstrates service minded attitude and flexibility Excellent time management skills ; able to prioritize based on service level agreements, urgency and level of impact to the business; ability to multitask and receive task from multiple sources Demonstrates ability to work well in a international team environment (also in different time zones); able to communicate in a multi cultural environment Demonstrates strong interpersonal skills ; ability to maintain composure whilst dealing with difficult clients, coaching skills Demonstrates the ability to work without close supervision Demonstrates ability to perform accurate and detailed work .

Develop RESTful APIs using Azure APIM Develop integration workflow using LogicApp, synpase and service bus. Design, implement, and maintain data pipelines for data ingestion, processing, and transformation using Azure Data Factory and synapse pipelines. Collaborate closely with Product Owners to understand data pipeline requirements and design effective data workflows. Translate business requirements into technical specifications for data pipelines. Create and maintain data storage solutions using Azure Cosmos DB and Azure Data Lake Storage Design and implement data models to optimize data storage and retrieval. Ensure data security and compliance with data governance policies. Analyze data pipeline performance metrics to identify bottlenecks and areas for improvement. Monitor data pipelines to ensure data consistency, availability, and adherence to service-level agreements. Integrate data pipelines with Azure DevOps to automate data pipeline deployment and testing processes. Leverage Azure DevOps tools for continuous integration and continuous delivery (CI/CD) of data pipelines Work effectively in an Agile development environment Collaborate with cross-functional teams to deliver value in an Agile manner. About you: 5 years work experience (minimum 3 years Experience in Microsoft Azure) (Azure Administrator, Data Platform, Data Lake, Synapse Pipelines, Synapse Analytics, API Management and other data cloud architecture) Development environments: Git, Azure DevOps, Template ARM Languages: C#, .NET, Python Strong analytical problem solver with an organized approach Fluent English Excellent methodology (communication, documentation, collaborative approach) Act independently and as a top-level contributor in resolving project strategy, scope, and direction Excellent organizational skills and a proven ability to get results Data mindset Nice to have : Microsoft Azure certifications Scala, JAVA Data-related projects: 5 years minimum

Corpay Technologies India Pvt. Ltd. is looking for a passionate and detail-oriented Associate QA Engineer to join our Business Analyst (BA) Team. This entry-level position is ideal for recent graduates or early-career professionals who are excited to learn and grow within the software quality assurance space. You will support the QA team in executing manual and automation test cases, identifying bugs, and ensuring product quality across multiple applications. What you'll be doing To investigate application issues within defined timelines Determine business impacts and assign relevant priority to application defects raised by clients in order to agree timelines for delivering software fixes Advise users on appropriate action/workaround where applicable. Escalate issues when required to appropriate resource with view to resolving within agreed Service Level Agreements Work closely with 3rd Level Application Support Analysts to identify/document the resolution Document, track and monitor problems to ensure a timely resolution Advise clients on timelines for delivery of fixes Co-ordinate system downtime with clients and infrastructure teams in order to apply software fixes Pro-actively review new functionality against client business requirements Monitor Production Jobs/Alerts Carry out daily checks on key processes in Production environments including Transaction imports, Billing outputs and Card Production files To ensure that the most cost effective and suitable system solutions are delivered Adhere to appropriate departmental procedures and practices To play a proactive and visible role in delivering key business projects and departmental objectives

Monitor real time queues and identify high risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, Floating, Kiting fraud and similar other risks. Identify fraudulent transactions and Hold or Acquit the transaction based on fraud analysis Resolve queued transactions within the service level agreements to reduce potential revenue losses. Interact with banks and customers to validate information and to confirm or cancel authorizations

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking an Azure Data Architect , to join our Digi team based in Noida . About us: Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality. Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last. About the opportunity we offer: Develop RESTful APIs using Azure APIM Develop integration workflow using LogicApp, synpase and service bus. Design, implement, and maintain data pipelines for data ingestion, processing, and transformation using Azure Data Factory and synapse pipelines. Collaborate closely with Product Owners to understand data pipeline requirements and design effective data workflows. Translate business requirements into technical specifications for data pipelines. Create and maintain data storage solutions using Azure Cosmos DB and Azure Data Lake Storage Design and implement data models to optimize data storage and retrieval. Ensure data security and compliance with data governance policies. Analyze data pipeline performance metrics to identify bottlenecks and areas for improvement. Monitor data pipelines to ensure data consistency, availability, and adherence to service-level agreements. Integrate data pipelines with Azure DevOps to automate data pipeline deployment and testing processes. Leverage Azure DevOps tools for continuous integration and continuous delivery (CI/CD) of data pipelines Work effectively in an Agile development environment Collaborate with cross-functional teams to deliver value in an Agile manner. About you: 5 years work experience (minimum 3 years Experience in Microsoft Azure) (Azure Administrator, Data Platform, Data Lake, Synapse Pipelines, Synapse Analytics, API Management and other data cloud architecture) Development environments: Git, Azure DevOps, Template ARM Languages: C#, .NET, Python Strong analytical problem solver with an organized approach Fluent English Excellent methodology (communication, documentation, collaborative approach) Act independently and as a top-level contributor in resolving project strategy, scope, and direction Excellent organizational skills and a proven ability to get results Data mindset Nice to have : Microsoft Azure certifications Scala, JAVA Data-related projects: 5 years minimum Your career with us: Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.EN University, such as The Future Ready Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development What s next Once receiving your application, our Talent Acquisition professionals will screen and match your profile against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application. We invite you to get to know more about our company by visiting and follow us on LinkedIn , Instagram , Facebook , X and YouTube for company updates. #LI-AP1

About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework.

Company: Marsh Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Analyst / Senior Analyst - Insurance services (Grade B1/B2) What can you expect: Excellent exposure to complex diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency have a good understanding of process and systems finally within 90 days be able to handle the work processing with limited support What is in it for you Holidays (As Per the location - the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : 6:30 PM to 3:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialitys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have: Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

For our business, for clients, and for you The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs Should be able to work independently but also need to be a good team player Should be able to identify process gaps & need to work as a trouble shoot Ability to support, guide & train other team members Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA businesses. Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Should have team handling/people management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelor s degree in commerce is desires 13+ years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required Bachelor s degree in commerce is desirable 13+ years of relevant experience Ability to work under pressure and should be able to handle multiple projects A good understanding of effective risk management & it s execution Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & it s impact on other related functions. A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.

You will be required to provide leadership, management and support to LD Admin, LMS Admin and Digital Content Developers. Drive the delivery of services to complete all work within Service Level Agreements. Job title: Team Manager - Learning Services Job Description: To provide leadership, management and support to LD Admin, LMS Admin and Digital Content Developers Report to the Manager - Learning Admin, complete all work within Service Level Agreements whilst at all times setting an example of excellence in practice. Lead a team of Administrators on a daily basis, providing general day to day support in the Managed Learning Service including: delegate management, venue management, LMS management, content creation Build and maintain strong working relationships with both internal and external stakeholders to ensure a high standard of administration services are delivered to the Capita Academy Able to manage multiple projects, and keep them on schedule meeting key deliverables Experience of managing a team of administrators in the learning environment, including an understanding of SuccessFactors / Workday LMS desirable Understand the process of digital content creation across numerous platforms: Evolve, Articulate, Vyond, VideoScribe, Video, Audio, etc Generate and distribute management reports for Group Learning in an accurate and timely manner. Also provide support with ad hoc data requests for business requirements Location: India - Mumbai - Vikhroli West , India Time Type: Full time Contract Type: Permanent