2145 Service Level Jobs - Page 29

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly. Document all incidents, alerts, events, and problems using standard reporting methods. Quickly addressed and escalated issues as necessary. Utilize checklists to ensure that identified problems are properly addressed. Adhere to ITIL standards and the company s quality management system to meet service level agreements (SLAs). Possess knowledge of computer systems, IT infrastructure, printers, networks, servers, and their components. Support users for Logging - Incidents, Requests and Changes. Coordinate tickets to closure and ...

Job Title:Team Leader Service Line:Medical Coding Department:Operations Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep ...

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

Having good Technical Knowledge in Fire Alarm System, CCTV System, Access control system and BMS Systems .Should be able to Interact with Client and Operation Teams. Accountable for arrangement of spares, Consumables items as per the contract. Day to Day Interaction with HW Internal team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining records of Preventative & breakdown maintenance. Billing and Payment follow-up with Client. Competent mapping and Training to team members. Developing maintenance plans, implementation plans, test plans and final reports. Service bank growth and revenue enhancement Drive customer satisfaction parameters. Drive safety protocols at site...

Overview Responsible for invoice processing daily on Nexus tool in Simple Bills to meet the business deliverables/service levels. Responsibilities Key invoices into invoice processing application daily Review data input for accuracy/completeness Meet the production & quality deliverables in line with departmental goals Able to learn new processes and tools in a fast-paced environment Communicate and document any abnormal issues to supervisors Other responsibilities may be assigned as needed basis by business Qualifications Graduate degree or equivalent; some college level accounting preferred Minimum 1-2 years of experience in the Invoice Processing Department Minimum 1 years' experience in ...

Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performa...

Gathering and understanding customer requirements/SLA s and communicating to Ratings Services owners in a regular interval. Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control Addressing escalations and improving the services through strategic initiatives Reviewing, planning, and communicating projects/services that may impact delivery of services to end users When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks Providing periodic major incident metrics reports to the stakeholders Experience in effective stakeholder management, dealing with ...

The International Key Account Manager APAC is responsible for developing and executing strategic relationships to drive sustainable growth and strengthen long-term partnerships with key customers across the world and more specifically for APAC region. This role involves, identifying new business opportunities, driving revenue growth, lead contract negotiations, and ensuring seamless cross-functional collaboration, working closely with team members across the world and APAC region to deliver exceptional value to customers. Key Responsibilities- 1. Key Account Management Develop and maintain strong, long-term relationships with Global or Regional key customers. Serve as the primary relationshi...

Job Description Summary Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. This includes gathering and documenting requirements, building functional and technical specifications and overseeing build/test/deploy milestones to drive project delivery. Job Description Roles and Responsibilities Work independently, at the same time collaborating with all other roles within the team to ensure project meets organizational standards and customer needs. In this role, you will: Interact with internal and/or external customers and product managers to understand customer needs and timelines. Collaborate with development an...

Job Summary: The IT Engineer - ITSM Response Management person is responsible for leading and enhancing IT service management processes within the organization. This role focuses on strategic planning, implementation, and continuous improvement of ITSM practices to ensure efficient delivery of IT services that meet business requirements and customer expectations. Key Responsibilities: Incident Identification and Categorization: Quickly identify and classify incidents to determine their severity and impact. Prioritization and Response: Prioritize incidents based on business impact and urgency and initiate appropriate response actions. Coordination and Communication: Coordinate with relevant t...

Job Title: Director- Lending Services Work Type: Permanent Location: DLF Cyber City, DLF Phase 3 It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and...

Title- Assistant Manager - Supply Planning Function- Supply Chain Location- Mumbai HO Req ID- R-1164484 Key Responsibility: The role of a Asst Supply Planning Manager is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should le...

ROLE DESCRIPTION: IT Manager s role is to oversee the IT Service Delivery activities (both In-house and Outsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also help the Senior IT Management to implement and maintain Industry s Best Practices, Policies, metrics and Governance. This role will have the secondary responsibility to support and provisioning of end user technology, including Desktop, Laptop, Printers, Multi-Function Devices and all other associated operating systems, software and Network Links. Staff relocation moves and changes, seni...

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a...

Manager - Property Job Posting Title Market appropriate job title Property Manager Job Description Summary Purpose of the role in 1-2 sentences This role is responsible for managing daily operations at the site. will be accountable for ensuring that all technical services are as per the clients requirements. All electromechanical operations and their repair and maintenance will be in the purview, And develop/maintain effective asset-specific maintenance and safety procedure manuals. Job Description 3-5 bullet points of specific duties About the Role: Overseeing all building systems, including fire/life safety, MEP, and all critical utilities. Ensuring the documentation of assets under the as...

This is your chance to change the path of your career and guide multiple teams to success at one of the worlds leading financial institutions. As a Senior Manager of Software Engineering at JPMorgan Chase within the Consumer & Community Banking Team, you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies wi...

To create better outcomes within a team in the provision of full lifecycle day to day administration services for all clients, scheme members, and their dependents. Job title: Executive - Insurance Job Description: Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reportsBe available to answer member queries within the ...

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking Team, you will take the lead in conducting resiliency design reviews, break down complex problems into manageable tasks for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to your fellow engineers. Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve th...

WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU LL DO: We are looking for an Administrative Technical Program Manager to know, understand, build, and deliver a full range of ...

WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU LL DO: We are looking for an Administrative Technical Program Manager to know, understand, build, and deliver a full range of ...

Hiring for Service NOW_PAN INDIA Good knowledge on different Service Now modules like Incident, Problem, Change, Asset Management, Service Management, CMDB, Service Portal , Workspaces etc2. Ability to both configure and demonstrate solutions in the ServiceNow platform3. Experience in ServiceNow Mobile App development and configurations.4. Virtual Agent, NLU, AI Search, Performance Analytics in depth knowledge.5. Hands on in Workspaces customization Service Operation Workspace, Asset Workspace6. Implementation experience in writing test cases in Automated Tested Framework7. Understanding of client side and server-side scripting - business rules, script actions, script includes, UI pages, UI ...

Join our Team About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security inci...

About this opportunity We are now looking for a Security Analyst professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do Support the following systems and functions: Security event management on 24*7 shift Monitor incoming event queues for potential security incidents Security incident managemen...

Business Development Executive Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Business Development Executive Bangalore, KA, IN, 560024 Tata Consumer Products Limited Business Development Executive Tata Consumer Products Ltd. About the Job: BDE Food Services Location: Delhi/Chandigarh/Indore/ Hyderabad/Chennai /Bangalore/Kolkata Business Head Food Service Dotted Reporting To At Tata Consumer Products Ltd, we stand #Forbetter Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities . Here s an exciting one! How does this Job align to our Strategy At t...

Job Title: Team Leader Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year as Team Leader in Outbound Sales / BPO Operations About the Role: We are looking for an experienced and motivated Team Leader to handle our outbound sales team. The candidate will be responsible for driving sales performance, monitoring team KPIs, and ensuring optimal utilization of resources. Key Responsibilities: Lead and manage a team of outbound sales executives. Ensure achievement of daily/weekly/monthly sales targets. Monitor dialer performance, occupancy, and utilization. Track and improve conversion ratios through coaching and feedback. Conduct regular huddles, training, and performance ...