1656 Service Level Jobs - Page 25

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, AI/ML & Data Platforms team, you will address complex business challenges by crafting accurate and efficient solutions. Your responsibilities include configuring, maintaining, monitoring, and optimizing applications and their cloud infrastructure through code, allowing you to independently assess and improve existing solutions. As an essential team member, you will leverage your expertise to ensure...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of Mainframe Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on pro...

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Your responsibilities: This position is responsible for managing employee data accurately from Hire to Retire complete process in Hi-Next as the data will flow to all downstream applications. Ability to work across geographies and different regulatory environment...

Education Qualification Master Degree Job Briefing EvinceDev (Evince Development) is looking for Talented candidates as per the requirements described here. Following are the Brief points of the Job requirements Proven experience (3-6 years) as a Business Analyst, preferably in the IT services or product industry. Strong understanding of business processes and sales lifecycle in IT. Ability to translate business needs into clear technical requirements. Proficiency in tools like MS Suite, Wireframing Tools, and Power BI. Strong analytical, problem-solving, and documentation skills. Excellent communication and presentation skills. Ability to collaborate across teams Sales, Technical, and Produ...

Job Description: Job Profile/Key Responsibilities Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree o...

Job Description: Job Profile/Key Responsibilities Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree o...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Job Description: Level-10 (SAP ABAP WF with S4 HANA ): Minimum 8 to 10 years of work experience in SAP ABAP workflow and S4 HANA in technical design, development, testing, and documentation. Capable of designing solutions. Must have SAP development architect experience. Require at least 4 implementations and should be comfortable in providing Production support as per SLA. Experience in designing new applications. Should have Rest ful ABAP programming (RAP) tool experience. Must have experience in Code push down in S4 HANA Candidate should be familiar in code optimization and utilizing HANA s in-memory computing capabilities, using techniques such as CDS (Core Data Services), AMDP (ABAP Mana...

The People Services Administrator collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team . This role is responsible for executing and refining administrative processes within the company s HR system, maintaining data integrity, consistency, and alignment with global and local standards. Key Responsibilities Manages and enhances end-to-end People Services operations in accordance with global processes, with consideration for local variations, ensuring data accuracy, professionalism, and efficiency. Maintains and updates HR systems, ensuring timely...

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation prot...

For our business, for clients, and for you Job Description Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agree...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to handle the forecast. Determine an acceptable range, if any, for service levels goals to fluctuate before an action plan is implemented. Responsibilities: Intra-Day Performance manage forecast to actual by 30 minutes, in order to meet service levels and efficiency. Provides hourly communication on all aspects of the contact center performa...

Job Description Service Delivery: Supervising and coordinating service teams to ensure efficient and effective service delivery. Monitoring and maintaining service quality standards. Implementing and optimizing service processes to enhance customer satisfaction. Team Leadership: Leading and motivating service teams, including training, performance evaluations, and resolving personnel issues. Providing guidance and support to team members for successful service delivery. Customer Relationship Management: Building and maintaining strong relationships with clients or customers. Addressing customer inquiries, concerns, and feedback in a timely and professional manner. Service Improvement: Identi...

Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a ...

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Risk Technology which is aligned to Corporate technology division, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other ...

*You must be able to start on September 1, 2025* Please note: This position is not eligible for employment based sponsorship. ServiceNow is looking for a high achieving Sales Development Representative to join our expanding Global Sales Development team. You will produce new business pipeline in mid- to large-size enterprises, working with Lead Development Representatives and Field Sales professionals. What you get to do in this role: The Sales Development Representative builds sales pipeline by identifying qualified opportunities: Establish new business relationships with influential contacts within target accounts Understand an organizations goals Identify new sales opportunities and pass ...

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries acro...

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 coun...

Maintain static set-ups & rate maintenance to facilitate reconciliation of invoices Meet Service Level Agreement targets Work on SmartStream s Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met.

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continu...

Collaborate closely with global and regional teams from across different functions, with regards to log monitoring strategy, operating model, implementation, and service delivery. Perform process gap analysis, capture findings as MSII and drive closure. Interact with project managers, business analyst and developers, detailing business requirement and driving quality end-to-end automation in an agile manner. Leading initiatives around improving adherence to IT service controls and service management key control indicators. Providing regular and timely updates to management on progress and when applicable highlighting key challenges to delivery that may require escalation. Deliver log monitor...

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, has good knowledge and understanding of applicable science and technology, gained through formal education and work experience. Working with customers, demonstrates knowledge of existing and emerging technology and product areas. Communicates to individual clients how the use of techn...