1182 Service Level Jobs - Page 25

About this opportunity: At Ericsson, we are currently looking for a qualified and motivated MS Core and Cloud Specialist. This role is fundamentally dedicated to providing technology leadership, specialist knowledge, and extended support in our Core and Cloud domains which include CS Core, PS Core, IMS, IP Core and Cloud. Our Cloud and Core Specialist sits within a dynamic team, contributing to our Managed Services deliverables as part of the Ericsson Operations Engine. What you will do: - Infuse Core and Cloud domain expertise into our Domain support and Automated Operations team. - Aid our Automation and Analytics team by applying Core and Cloud domain expertise to support various use cases. - Develop, maintain, and enhance solutions, solving potential problems for the automation components. - Amplify and propel recovery processes. - Contribute to the development, maintenance, and improvement of automated Service Delivery methodologies. - Diligently perform trend analysis to detect potential system failures proactively, thus ensuring restoration and repair when necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - EPG operations and maintenance. - Identity And Access Management. - 5G Core Architecture. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - Ericsson Charging System - Configuration Management. - Database Management. - System Administration. - ITIL Framework.

About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 5 Primary Recruiter: Shivani Sah Hiring Manager: Deepak Kumar Choudhary

Position Overview: The Back Office Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Back Office Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. Primary Responsibilities: Assistant Manager operations must be coordinates and oversees the day-to-day workflow of Back Office Supervisors. Assists with performance evaluations that are timely and constructive. Assistant Manager must take care of employment actions, including discipline and termination of employees in accordance with company policy. Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency. Assistant Manager must manage daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met. Manages conflicts and resolves complaints about or within the department. Assistant Manager operations must manage one or more production projects simultaneously Assistant Manager have to identify all Service Level Agreements and other contractual requirements of their projects Assistant Manager operations must create recovery plans for missed Service Level Agreements and submits them to clients Back Office Assistant Manager conducts comprehensive tours for clients in their production areas Tracks and evaluates the performance of employees in the assigned group(s) Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager Back Office Assistant Manager have to develop and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects Assistant Manager operations should have to assist with hiring and training new staff Develops Back Office Supervisors and Lead Operators for promotional opportunities Assistant Manager operations should serve as day-to-day contact for clients Participates in regularly scheduled meetings with clients as the primary contact Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as Power Point Provides in-depth analysis and corrective action plans for production issues Gathers information for weekly billing for assigned projects and submits to Back Office Manager for approval Minimum Qualifications: Education Requirements: High School Diploma or equivalent Bachelor s Degree preferred Field Experience: o At least 6 years of back-office field experience with 4 of those years in a supervisory role. Position Experience: At least 1 year of experience in a back-office management role. Other Qualifications: Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required Required Skills: Excellent leadership mentoring and people management skills with Analytical skills Excellent written and verbal communication skills Excellent Email writing and conflict management skills Must have experience with Manpower calculations, Manpower shrinkage and Manpower Attrition. Must take wise corrective and preventive measures on Manpower calculations, Manpower shrinkage and Manpower Attrition Should have extensive experience in production planning, Manpower Planning, shrinkage planning and Attrition Planning Excellent interpersonal skills and leadership skills organized with attention to detail. Should have proven hands-on experience in generating reports like (Weekly business review. Monthly business review, metrics report, Bi-weekly report, RAG report or EWS report) Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour. Ability to coach and mentor back-office associate

As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracles Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence. An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations. Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us! Career Level - M3 Career Level - M3 Roles and Responsibilities: The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle s Cloud Infrastructure as part of the Global Network Operations Center organization. Develop a team of highly skilled network operations engineers Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction. Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication. Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure. Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages. Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills. Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results. Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results. Encourage communication of new ideas, solutions, suggestions, and problems. Review for appropriate action or implementation. Participate in continuous learning and professional development. Mandatory qualifications: 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider) 5-10 years of experience in an engineering and operations management role Experience in a technical leadership and management role. Experience driving hiring, onboarding new engineers, and ongoing performance management. Excellent organizational, verbal, and written communication skills. Experience working with large data sets and making data-driven analytical decisions. Excellent judgment in influencing product roadmap direction, features, and priorities. Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.). Bachelor s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field. Preferred Qualifications: Prior experience with large-scale cloud network infrastructure and data center operations

Job requirement: Software Engineer in Java Microservices. Location - Pune Experience - 4-9 Years Job Summary: We are seeking a highly skilled and experienced Software Engineer, specializing in Java Microservices and a strong inclination towards testing, to join our engineering team. The ideal candidate will possess deep expertise in designing, developing, and deploying robust Java-based microservices, coupled with a passion for ensuring their quality, reliability, and performance through comprehensive test strategies and automation. This role is critical for building highly scalable and resilient distributed systems and ensuring their stability in production. Software Engineer - Web Technologies React, node, JAVA (spring boot, microservices) Experience on Java, Spring boot, Microservices, Web Technologies, React, Node. Familiar with secure coding standards (e.g., OWASP, CWE, SEI CERT) Understands and builds test code at unit level, service level, and integration level to ensure code and functional coverage. Understands the use of basic design patterns (e.g., factory, adaptor, singleton, composite, observer, strategy, inversion of control. Understands agile and modern SDLC practices (Scrum/Kanban/Continuous Delivery/DevOps/Quality engineering) and the delivery situations they are used for. Understands the basic engineering principles used in building and running mission critical software capabilities. (security, customer experience, testing, operability, simplification, service-oriented architecture) Familiar with different application patterns to implement different types of business processes. (e.g., APIs, event-driven-services, batch-services, web-applications, big data) Understands Continuous Integration (CI) and Delivery (CD) concepts, and capabilities to support automation, pipelines, virtualization, and containerization.

Key Responsibilities: Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices. Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops , Network and Servers etc. ). Manage the entire IT asset lifecycle activities from procurement to disposal. Monitor hardware asset performance, utilization, warranty status, and maintenance contracts. Provide data-driven insights and reports to support decision-making regarding refresh cycles, Cost analysis, Finance planning and budgeting related to IT Assets. Conducting regular asset audits to identify discrepancies and address compliance concerns. Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally. Manage vendor relationships and service level agreements (SLAs) related to hardware assets. Analyzing asset usage data to identify opportunities for cost reduction and asset optimization. Optimize IT asset utilization and reduce costs through effective tracking and reallocation. Identify opportunities for improving the efficiency of the processes, driving automated and standardized solutions. Monitor Purchase Order housekeeping in cooperation with the Requestor and run Monthly reports. Managing relationships with vendors to address asset -related issues and endure timely support.

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organizations capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills -Builds knowledge of the company, processes and customers -Solves a range of straightforward problems -Analyzes possible solutions using standard procedures -Receives a moderate level of guidance and direction Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Understands key business drivers; uses this understanding to accomplish own work Leadership: -No supervisory responsibilities but provides informal guidance to new team members Problem Solving: -Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact: -Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills: -Explains complex information to others in straightforward situations We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone s unique perspective.

As a Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the CIB Solution Center and Commercial Card contact centers. The Workforce Analyst Role is responsible for the real time monitoring of day-to-day service levels for multiple LOB s as well as aligning business resources (our employee schedules) to ensure the line of business achieves key performance standards while maintaining the highest level of service to our call-center specialists. Job Responsibilities Real time monitoring of service level Identify need to increase or decrease off-phone time and employee movement in order to optimize service levels, communicate changes to call center management, and then implement changes as required Plan and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real time schedules and complete real time analysis Complete real time segment entry of incoming requests within predefined guidelines that require analysis of service level Facilitation of daily status calls with the business Tier 1 troubleshooting for business interruption and escalation as appropriate Perform root cause and trending analysis using historical performance of knowledge groups to identify areas of opportunity and make strategic recommendations Provide service level oversight, ensuring that service level strategies across sites/queues /business functions are complimentary and support overall business strategy Perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations to leadership Required qualifications, capabilities and skills 4+ years experience working in large call center, multi-site, or similar environments 2+ years experience in workforce management role Experience with Praesto, RTP/Pulse systems, and Webstats Collaboration, communication, and presentation skills required College degree or similar work experience preferred Show high levels of professionalism and confidentiality at all times Knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-LOB s required Preffered qualifications, capabilities and skills Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices Ability to demonstrate leadership capabilities Excellent written and oral communication skills Strength in quantitative analysis, critical thinking, problem solving, and innovation Highly detail oriented, ability to work on multiple projects/tasks simultaneously, manage time, and prioritize to complete a project/task Must be flexible with work schedule to accommodate business needs Comfortable with a fluid business environment, changing job priorities, and working with people at a variety of levels internally and externally with the ability to work independently and/or in a group

Embark on a transformative journey as a Product and Proposition Manager at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. The Product and Proposition Manager is responsible for supporting and shaping the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will contribute to the development of the product strategy, support in driving change through Barclays execution teams, give their input into key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. To be a successful product and proposition Manger you should have experience with: Excellent analytical skills. Sound understanding of risks and controls associated with product management. Excellent interpersonal skill. Good Understanding of MI & automation. Some other highly valued skills may include: Good Communication skills Experience in co-ordination of governance forums and pack production Strong customer focus and drive to the right thing for customers and the bank Be able to work to deadlines and adhere to business SLAs You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The job location is Pune. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities Development of customer level strategies & solutions that are tailored to customers needs. Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys. Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities. Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey. Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the products performance against set goals. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

We are seeking a strategic and detail-oriented Global Process Owner (GPO) for Hardware Asset Management (HAM) to lead the design, implementation, and continuous improvement of global HAM processes. This role will be instrumental in ensuring the effective lifecycle management of IT hardware assets across the enterprise, leveraging ServiceNow as the primary platform. The ideal candidate will collaborate with regional and global stakeholders to align HAM practices with business goals, compliance requirements, and industry best practices. What you will be doing: Process Ownership & Governance - Define, document, and maintain global HAM processes, policies, and standards. Establish governance structures to monitor compliance and performance. ServiceNow Platform Management - Serve as the HAM process lead within the ServiceNow platform. Collaborate with ServiceNow developers and administrators for continuous improvement of the process. Stakeholder Engagement - Act as the primary point of contact for global and regional stakeholders. Facilitate regular reviews with IT teams to assess process health and adoption. Continuous Improvement - Manage service continuous improvement cycles in collaboration with the Product / Service Owners and managed services teams. Key Performance Indicators (KPIs) - Define/oversee KPIs to ensure Operations / Service Level Agreement (OLA/ SLA) meet business objectives. Knowledge & Process Documentation - Maintain knowledge, procedures and training materials based on process and technical changes Regulatory Compliance - Maintain regulatory compliance based on Digital controls Communication - Proactively gather feedback and share process changes with stakeholders. Main responsibilities: - Education & Experience - bachelors degree in Information Technology, Business Administration, or related field. Three+ years of experience in IT Asset Management, with at least 3 years in a global process owner-role Proven experience with ServiceNow HAM module is required. Skills & Competencies - Strong understanding of IT asset lifecycle management and related compliance requirements Excellent communication, collaboration, and stakeholder management skills. Analytical mindset with a focus on data-driven decision-making ITIL certification preferred; ServiceNow certifications are a plus.

Job Description: Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary: Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications: Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn. Role Description: Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Reports to Manager, Buying Operations. Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary. Key Qualifications Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description Process purchase orders (POs) accurately and timely using relevant tools. Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies. Prioritize orders based on urgency, business needs, and service level agreements (SLAs). Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs. Support the onboarding of new vendors by collecting required documents and setting up records. Assist in generating reports on buying activity, order accuracy, and vendor compliance. Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders. Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned. Provide regular reports on order status, vendor performance, and operational metrics. Train and manage teams on established processes, ensuring consistent understanding and execution. Drive process stabilization and optimization initiatives to enhance workflow efficiency, minimize errors, and support scalable operations. Additional Job Description Additional Job Description Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Asset & Wealth Management, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Possess an up-to-date understanding of design patterns relevant to hosting and networking architectures. Proactively champion product development, driven by a desire to build truly exceptional products, not just solve immediate challenges. Extensive experience of working with Kubernetes and Cloud Platforms (AWS, GCP or Azure). Extensive experience of working with GAP. Expertise in one or more of the following areas Database Administration, Networking, Observability Tools, or automation of infrastructure. Ability to tackle design and functionality problems independently with little to no oversight. Excellent debugging and trouble shooting skills. Extensive hands on experience with grafana, DTM, kafka, splunk, harness, jules, MQ, database administration (Oracle, MSSQL etc), network tools, infrastructure setup etc. Preferred qualifications, capabilities, and skills Experience in Infrastructure Architecture designs. Certification in Cloud Platforms (AWS, GCP preferred) Certification in Kubernetes

Join our Team About this opportunity: Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries. What you will do: - Leverage your Core and Cloud domain expertise to support our Domain Support and Automated Operations teams. - Assist our Automation and Analytics team by offering Core and Cloud domain knowledge to facilitate analytics and automation use cases. - Design and uphold solutions predicated upon automation use case candidates, while investigating potential problems associated with automation components. - Enhance and propel recovery processes. - Create, preserve, and augment automated Service Delivery methodologies. - Carry out a trend analysis to proactively identify potential issues, initiating restoration and repair as necessary. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - Troubleshooting skills. - Network Performance. - Database Management Systems. - MSTOP Multi Vendor Support. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - Customer Experience. - ITIL Framework. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 768657

Primary responsibilities of a Service Delivery Manager: Project Management: Work with Solution directors and AM during the pre-sales process on proposals specifically solutions approach, costing, and timelines Assemble high performing team(s) based on project needs. This includes working with the talent team to recruit and vetting the best team members. Oversee Project(s) delivery from initiation to closure, ensuring adherence to deadlines and budgets. Ensure that Project Manager/Lead manages project scope, identify risks, and implement solutions for any roadblocks. Collaborate with the Marketing team for building case studies. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations reflected through CSAT scores. Proactively address client concerns and ensure their satisfaction throughout the delivery lifecycle Work with Project delivery teams to recommend ideas for new features, process improvement, performance improvement and user experience. Service Quality and Improvement: Conduct Monthly business reviews/Quarterly business reviews. Provide milestone/burn reports to client(s). Work with Finance and AM for timely invoices. Analyze client feedback and identify areas for improvement in service processes. Implement strategies to continuously enhance service quality and efficiency. Generating opportunity leads for the Sales/AM team. Additional duties may include: Managing Solution/Service delivery budgets Identifying and resolving service-related issues Creating and maintaining service delivery documentation Liaising with various stakeholders across the organization The ideal candidate for a Solution Delivery Manager role will possess the following skills and qualifications: 7-10 years of relevant experience in IT industry From Development Java plus any other technology Proven experience in Solution delivery or project management Strong leadership and communication skills Excellent problem-solving and analytical skills Technical background to participate in solution discussions and building teams. Ability to build and maintain relationships with clients and stakeholders Proficiency in project management methodologies Understanding of KPI(s) and service level agreements (SLAs) Project Management, Java Developement

Management Level I FSS Payroll Services established in Chennai delivers technology driven HR and payroll data administration, reporting and advisory services for Equiniti managers in the US. Main Purpose of Job The Payroll Associate will form part of the Payroll team in the Finance Shared Service Centre in Chennai. Reporting to the Payroll Manager, you will work as part of the Finance Shared Service team to provide a customer focused, accurate and efficient US Payroll service, dealing HR transactions, payroll transactions and 2nd line complex queries and escalation. You will perform reconciliation and pre-payroll checks, manage and act as subject matter experts for all payroll related activities including year end reporting and submission This role will work to support complex compensation and benefits queries and transactions, support routine, ad-hoc, analytics and statutory reporting and lifecycle queries and transactions during high volume periods. The role will require excellent written and spoken English language skills, as well as proven numeracy, data accuracy and proficient IT skills. It will also require commitment and enthusiasm as part of this exciting vision to transform HR and Payroll. Core Duties and Responsibilities Your core responsibilities will include: Provide a helpful, responsive and customer friendly HR and payroll administrative and query handling service to all Payroll Services customers, ensuring that all queries are resolved within agreed timeframes. Ensure all payroll and compensation queries are recorded accurately on the system and closed when resolved. Liaise with Pensions Team and Flex Team to answer any questions to ensure the smooth running of Payroll Services. During busy periods of high work volumes, support People Services Associates to accurately input starters, leavers and employee master data changes. During busy periods of high work volumes, support the Data & Reporting Specialist in HR and Payroll reporting Ensure all input is thoroughly checked in line using control measures and payrolls are calculated accurately. Produce Bank submission reports for customers and ensure that they are signed off by the appropriate and agreed person / people and within the agree timeframes. Ensure that all payments are processed correctly according to the agreed payroll schedule. Produce payroll reports and on-line pay slips for the Equiniti employees. Additional responsibilities will include: Ensure responses to all requests are done in a helpful, highly responsive, efficient and customer friendly manner. Ensure all Service Level Agreement (SLA) targets are met and escalate any issues or concerns to the Finance Shared Services Team Leader immediately. Support HR Centres of Excellence will be providing information to 3rd parties within the US such as statutory, social security, pension providers etc. Maintain up to date US payroll skills and customer support best practice. If any problem occurs during processing, raise this with your Team Leader immediately. Process year end reporting and submission to respective authorities Provide support to your team members, especially in busy periods to ensure that overall service targets are met and workload completed. Work with the HR Business Partners and HR Centre of Excellence team ensuring timely exchange of information about specific HR cases, administrative support for HR cases and projects Support the HR Business Partners and ER Specialists with companywide HR issues, such as multiple employment tribunal claims, trade union activity and policy development. Ensure that information and updates from HR Centres of Expertise are passed on to the team, especially changes to US employment law and payroll statutory obligations. Provide support to the People Services team and act as escalation point when necessary, providing advice to help resolve queries. Ensure that the work area is clean, secure and well maintained. Complete special projects and miscellaneous assignments as required. Drive continuous service improvement by suggesting ideas to improve the quality of work and the Customer Experience. Note, statements in this Job Profile are intended to reflect, in general, the core duties and responsibilities of the position, but are not to be interpreted as totally inclusive. Skills, Knowledge and Experience Essential First degree qualified Excellent written and spoken English language skills. Excellent numeracy skills, data input accuracy and attention to detail. Strong judgement and decision-making skills Able to thrive in a highly pressurised environment, well organised with strong ability to multitask. Well organised, hardworking and able to work under time pressure to meet deadlines. Knowledge in MS Excel Strong integrity and an appreciation of the requirement for confidentiality and the protection of data Commitment and enthusiasm to continuous improvement, to transform how HR is delivered at Equiniti

Company Description: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner. With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether youre producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to clients, we re looking for unique voices to help lead us forward. If you re ready to challenge your limits and build your future, join us. Describe the role: Role Description: The Analyst is a key role for our firm providing fund and peer group performance and analytics. Analyst will be responsible for day-to-day activities of the team which include: Ensure timely delivery of standard and ad-hoc analytics/reports. Contribute towards process improvement initiatives/automations within the team. Adhere to the quality standards as per business requirements by ensuring accuracy and timeliness parameters are met according to target. Key job responsibilities include, but not limited to: Review fund and peer group performance data and resolve/escalate issues wherever necessary. Handle standard fund reporting and respond to ad-hoc requests in a timely manner with 100% accuracy. Support production process, contribute to process improvements, and participate in user-acceptance testing for system projects. Maintain excellent service level standards by adhering to key performance indicators targets for the team. Maintain procedure documents and review regularly for changes. Pune, India

The HR Direct Representative delivers accurate, high-quality, personalized customer service to employees, managers, and HR professionals. This role involves responding to inquiries and transaction requests via phone, chat, and employee portal (G&Me), utilizing a case management system (ServiceNow) to resolve issues related to payroll, benefits, policies, and general HR matters. The role also contributes to process improvement and optimization. KEY ACCOUNTABILITIES 85% of time- Responding to Inquiries & Processing Transactions: Receives and responds to employee inquiries via phone, chat, and the employee portal (G&Me), utilizing a case management system (ServiceNow) to document and provide resolution. Provides guidance to employees, managers, and HR on self-service features of G&Me and the HCM system (Workday). Processes inbound requests regarding personnel administration, payroll, benefits, and Workday transactions accurately and efficiently. Works closely with functional departments (Benefits, Payroll, HR) to ensure process efficiency and information accuracy, adhering to local regulatory requirements. Coaches employees and managers through self-service transactions. Determines when escalation to functional specialists is appropriate. Ensures timely and professional responses to all inquiries, documenting all information in the Case Management System. Builds empathy with the customer, understanding their needs through active listening. Ensures decisions and recommendations provide the best customer experience while delivering business value. Pivots quickly to refine recommendations and processes based on customer feedback and data insights. Translates technical concepts into easily understandable language. Research and Customer Follow-Up Performs background research to resolve complex requests, communicating with GMI functional specialists and outside vendors as needed. Demonstrates an end-to-end mindset, balancing trade-offs to resolve inquiries effectively. Asks relevant questions, challenges assumptions, and identifies opportunities for standardization and improvement to enhance the employee experience. Process, Policy, and System Improvements Identifies, reports, and troubleshoots system or process issues affecting customer satisfaction. Suggests and implements improvements to processes, procedures, and technologies to enhance service and departmental effectiveness. Recommends enhancements to G&Me or other employee communication tools to improve self-service capabilities. Applies a right work, right wayapproach, considering technological solutions for efficient service delivery. Adhere to Service Level Agreements Customer Service Score Call Quality Assurance Score Response time of 24 hours (SLA Breach) Minimum Ring on and No Answer (RONA) Turn Around Time of 3 Days Any other SLAs laid down from time to time 15% of time- Letter Generation 1. Creates templatized letters for regions (Attestations, Bonafides, Service Letters, etc). 2. Coordinates with stakeholders for letter completion. Saves drafts and maintains a letter tracker. MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum experience- 1-2 years in managing query PREFERRED QUALIFICATIONS Preferred experience- 2-3 years in managing query Preferred education- Bachelors Specific Job Experience or Skills Needed Exceptional Customer Service and Customer-first mindset Demonstrates patience, empathy, and understanding of employee perspectives. Excellent interpersonal skills with tact and diplomacy in verbal and written communication. Ability to type while interacting with customers to document interactions in real-time. Familiarity with Microsoft Office products, especially Excel. Ability to work both independently and as part of a team. Flexibility to handle changing work demands and manage priorities. Strong organizational and time management skills. Strong attention to detail with the ability to handle detailed, time-sensitive work. Excellent decision-making and problem-solving skills High integrity, sound judgment, and discretion regarding confidential information Highly self-motivated and proactive Strong analytical, quantitative, and critical thinking skills Technology Knowledge Preferred Workday Service Now iCIMs Cornerstone Competencies/Behaviors required for job 1.Credible Influence Is friendly & approachable to different audiences. Utilizes effective listening skills 2.Navigates the organization - Knows how the organization works its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance

The role holder will have client-facing responsibilities and leading corridor business between India and China. The tasks for this role will include some or all of the following: Act as the key coverage banker of Chinese expats in senior positions in our GNB client base in India. Improve communication with the customers and service level to bridge the communication gap and improve the customer experience by providing information about the market and their needs with an aim to deepen customer penetration and increase wallet share. Maintain Trusted Advisor relationship and access at key decision maker level for assigned clients, with a proactive and regular calling programme with the Treasurers and C-suite of your key clients. Focus on acquisition of New to Bank (NTB) clients. Co-ordinate origination and execution of activities across the spectrum of GNB products/service. Drive achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment. Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality and requisite returns on risk Identify event driven opportunities on an opportunistic basis, bringing in sector/country expertise as appropriate, working closely and proactively with other teams Grow HSBC s share of client wallet involving product specialists to ensure product capabilities are in line with client/sector requirements Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators Work under the guidance of client management sector team to achieve team s business objectives and be a strong team player Requirements Self-motivated and driven to succeed in building strong relationships with clients (including Chinese expats in senior positions) Strong verbal and written communication skills Good interpersonal and negotiation skills with analytical ability. Good level of business acumen with strong credit and financial risk understanding Ability to assess financial information and summarize key risk issues High levels of integrity in client dealing Robust knowledge on banking products and services, associated documentation and key local regulations. Fluency in Mandarin/Cantonese is essential Qualifications - External - Education background in Finance preferred. A post graduate degree / diploma is a pre-requisite Relevant experience in managing corporate relationships. Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

You will manage the productivity of the team. You will include task delegation, performance monitoring, ensuring compliance with Service Level Agreements (SLAs), and supporting team development and continuous improvement. What Your Responsibilities Will Be Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets. Service level agreements & Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs. Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals. Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards. Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity. Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes. Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with our needs. Collaboration : Collaborate with our teams (eg, Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals. Education and Experience You have minimum 6 year of experience in HS classification. People from E-Commerce and Customs background would be given preference. You are graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred You are comfortable with Computer, MS-Office and Internet Surfing from research perspective. You have Sound Understanding Online Shopping Portals. Work Environment & Location: Location: Noida On-site. Shift timings: Rotational Travel requirements: No

Job Title: Executive Director - Head of Identity Engineering Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. Role Purpose Lead and mature global engineering and technical teams across Identity and Access Management (IAM) domains. Ensure stability, scalability, and continuous improvement of existing IAM platforms. Build and run engineering teams capable of building & delivering new IAM solutions. Develop IAM technical strategy in line with business requirements. Oversee the full lifecycle of IAM solutions including governance, authentication, access management, and SSO. Engage with staff, peers, and senior leaders to align IAM strategy with enterprise needs. Maintain a strong engineering discipline focused on secure, high-quality solution delivery. Apply deep technical acumen and cyber security awareness to manage access-related risks. Drive innovation and transformation in a complex, fast-paced technology environment Key Accountability Promote and improve the maturity of the staff identity operations and admin capability and drive improved risk reduction across the NAB group Security thought leader and encourage and support the assessment and use of emerging security practices Define, influence and support staff identity operations and admin capabilities to enable user centric outcomes Influences and implements solutions to support standardised patterns and drive adoption of the solutions Accountable for improved ROI & optimisations of products and toolsets whilst ensuring consistent security outcomes are achieved Drives a global approach to delivering change and utilises cross functional teams to support and maintain solutions Key Decisions Maintain operational effectiveness of implemented security controls across NAB Change management including requirements validations, design decisions and testing / quality management. Continuous review and adoption of relevant tools and frameworks to improve process and delivery. Key Performance Indicators Provision of service levels according to Service Level Agreements. Operational and system hygiene maintained in adherence to enterprise standards. Take assigned initiatives from inception to successful change deployment across relevant assets and platforms Recognized as a key contributor to the innovation, development and implementation of changes Evidence of process simplification, optimization and automation delivered - quantifiable via cost/time saved. Stakeholder engagement - recognised as trusted advisor to the business. Frame and develop enhanced capabilities and services to optimise solutions and products Development and support of talent through elevating technical disciplines Consult and improve cross functional impacts and resolve complex problems. Essential capabilities Build effective relationships and implement technical strategies. Define and implement technical solutions to support business needs. Provide services to guide and assure design of solutions. Develop areas of change in requirements for efficiency, integration, or cost reduction. Provide expertise and technical assurance for key system components. Develop technical evaluations of products, tools, techniques, and methods. Create and contribute to technical strategies. Support project work and "business as usual" environment. Understand the impact of technology change on bank IT systems. Understand risk management, controls, and standard operating procedures. Know policies, regulations, and obligations in technology and business operations. Focus on quality and detail. Excellent documentation and communication skills. Build and lead high-performing, geographically distributed engineering teams. Expertise in IAM domains: authentication, federation, access governance, RBAC/ABAC, provisioning, privileged access. Strong background in engineering best practices: CI/CD, DevSecOps, code quality, testing automation, cloud-native development. Hands-on experience with IAM platforms (e.g., ForgeRock, SailPoint, Okta, Ping, CyberArk, Azure AD). Deep understanding of cyber security principles, risks, and regulatory obligations (e.g., zero trust, least privilege, audit, SoD). Experience Required Over 20 years of overall experience, with 5-10 years experience in different domains of information and cyber security 5-10 years experience in leading large teams A minimum of 5 years leading IAM solution delivery. A career that includes both operational and technical management of capabilities and risk reduction across multiple teams. Tertiary qualification in a Technology discipline or related field CISM, CISSP, IAPP certifications advantageous Relevant Financial Services Industry experience advantageous

Join our Team About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1-4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768047

About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: - Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. - Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. - Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). - Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. - Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. - Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. - Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - RAN Fundamentals and Change Management. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Domain Support Specialist Job Stage: Job Stage 3 Primary Recruiter: ItiRaj Verma Hiring Manager: Priyankal Khurana

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1-4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously. Primary country and city: India (IN) || Bangalore Req ID: 768047

Join us as a Site Reliability Engineer In this key role, you ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services You ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development Were offering this role as vice president level What youll do As our Site Reliability Engineer, you ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You ll define error budgets that support finding the right balance between risk and reliability. You ll also provide structure and help to our release process, suggesting and making improvements where possible. You ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required. In addition to this, you ll: Proactively contribute new ideas and innovations to meet short term and longer-term goals Continually balance and manage any potential risks Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required Provide technical expertise and input to establish the risk tolerance of products and services Communicate incident status updates clearly and frequently to other teams, customers and stakeholders The skills youll need We re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You ll need experience of using a data driven and scientific approach to fact finding. We ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes We re also looking for: Good knowledge and experience of programming languages Strong knowledge of deploy and release services, automation, and troubleshooting Experience of utilising tools and technology across the software development lifecycle Experience using mathematical and statistical models to assess trends Strong communication skills with the ability to proactively engage with a wide range of stakeholders Hours 45 Job Posting Closing Date: 01/07/2025