2145 Service Level Jobs - Page 25

Essential Duties Identifies problems, research answers and provide end users with corrective steps to resolve technical issues remotely. Contributes to the knowledge base by creating relevant articles. Complies with agreed upon service level agreements (SLA) with the business. Updates job knowledge by attending online courses, educationalopportunities,or trainings given by different IT teams. (optional) Participates in non-work related activities to improve soft skills and personal networks. Adheres to Koch Market Based Management (MBM) Guiding Principle Basic Qualifications Problem solving and analytical skills. Good English verbal and written communication skills. Strong interpersonal skil...

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Responsibilities Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the ...

Assist business users and British Council teams via messaging tools to resolve issues. Pro vide guidance on effective use of British Council applications to stakeholders and business users. Troubleshoot basic system and network problems; diagnose and resolve user-specific or software issues. Follow technical diagrams and documented instructions to resolve support issues. Sector/Subject Expertise: Provide super-user support to British Council Backoffice users. Ensure continuous progress on tasks until resolution or escalation to relevant teams. Service Delivery Set up new user accounts and profiles, and address Exams site password-related issues. Respond to callouts within agreed service leve...

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities. What Youll Do: Learn the client s business, product, processes, intent and influences Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement Identify and calibrate to stay updated on client s core business objectives Create and maintain a strong w...

Desired candidate should have; - 3+ years of experience in supporting RPA solutions using tools like UiPath, Automation Anywhere, or Blue Prism. - 1. 5+ years of experience with low code/no code platforms such as Microsoft Power Apps, OutSystems, or Mendix. - Proven track record of managing and resolving technical issues in a production environment. - Extensive hands-on experience with leading RPA tools such as UiPath, Automation Anywhere, Blue Prism, etc. - Proven track record of developing, deploying, and supporting RPA solutions in a production environment. - Experience with low code/no code platforms like Microsoft Power Apps, OutSystems, Mendix, Appian, etc. - Ability to support and tro...

First line escalation point for recruitment queries and concerns Manage recruitment functionality across businesses Build high level recruitment strategy for yearly success and communicate clearly across all team members and drive its implementation Build and continuously develop recruitment process to match best practice recruitment approaches and the business need Manage end to end recruitment. Relationship management with Practice Leaders and Hiring Partners across businesses Identification of partnerships with universities and colleges and development of such relationships to build effective pipelines Implement and drive Service Level Agreements (SLAs) and Key Performance Indicators (KPI...

Staff Management Manage and assist with the personal development of all direct reports Develop and manage succession plans and appraisals for all direct reports Actively seek to train subordinates in all aspects of the non- technical services Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction Reporting and Performance Metrics Daily/Weekly reports like Snags, TPV manpower count, attrition data Contribute to the Monthly Management Report to client and other reports as required Conducting MMR on regular basis with respective clients Presenting analysis on the record maintenance for further scope betterment Establish key performance indicators (KPIs) f...

Review documents for relevancy, privilege and other issues as directed by our clients. Assist with research on technical and industry-specific issues; Participate in QC review and prepare draft questions for escalations to clients; Create, run, and validate complex searches. Qualifications & Characteristics Sound knowledge of the document review and e-discovery/litigation industry Knowledge of litigation management software: Relativity, Xerox, and/or DocuMatrix Industry specific subject matter knowledge/understanding Proficiency with Microsoft Office tools (MS Word, MS Excel, MS PPT); Familiar with the U.S. judicial system, understanding of legal fundamentals, methods, and procedures from th...

We re looking for a person with experience in the Accounts Payable profile. It would be wonderful if you ve worked on Microsoft package with strong organizational & Interpersonal skills, Flexibility/Adaptability with readiness to change & Receptive to new ideas, Should be able to deal with day to day stress and effectively manage self and other emotions, Persistent in efforts, practice care and caution in job at hand receptivity to new ideas projects.

Support the Chief Engineer / Dy. Chief Engineer in managing the , Electrical, Plumbing installations & maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturer s recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment; Assist the Chief Engineer to review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations; Maintain the logbooks, checklists and PPM schedules for all M & E installati...

Manage and maintain electromechanical / utilities services at the site with the help of technician team. Prepare and implement planned preventive maintenance (PPM). Conduct inspections at site regularly to check for risk / defects areas. Review work of subordinate staff and provide guidance when needed. Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker. Be responsible for hiring, training and development of shift engineers and maintenance staff. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements an...

To achieve excellence in preventive maintenance programs at (Client) with highest standards and ensure energy conservation practices; Assist the Chief Engineer / Dy. Chief Engineer in managing M&E scope of the projects to ensure the quality and deliverables with in the stipulated time; Assist in providing comprehensive facility, contract and procurement management for technical services to the client; Contribute to achieving financial and other targets established by the Senior Facilities Manager; Achieve Key Performance Indicators and Service Level Agreements targets. Property Operations Support the Chief Engineer / Dy. Chief Engineer in managing the Mechanical, Electrical, Plumbing install...

The Talent Acquisition Partner will work closely with hiring teams to determine recruitment needs and develop a hiring strategy for each role using data and analytics. Identify, source, and attract hard to find passive talent using various tools such as AI sourcing (Findem), social media, LinkedIn, and other sourcing techniques. Identifies and engages with high-potential candidates through targeted sourcing strategies. Creates targeted recruiting and talent engagement campaigns via Findem specifically tailored to nurture pipeline talent and maintain their interest in the company. Tracks results of outreach efforts to measure the effectiveness of campaigns and refine communication strategies ...

Education: Bachelors Degree or equivalent experience in Information Technology, Information Systems, or related field. Nice to have Certification/Licenses : ITIL certified preferred Operating Mode: Work from office: All 5 days in a week. (Shift Flexible to work in US and UK shift) Experience: 5+ years working experience in a Service Management role, supporting global customer facing functions 5+ years experience working with a leading Case Management platform e.g., Salesforce Business Process definition, re-engineering, and improvement, KCS Knowledge process. ITIL Service Management, Service Management toolsets and portals. Supporting critical business units. Understanding of Service Improve...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Lead and mentor a team of IT Analysts responsible for: Configuring, deploying, maintaining, and supporting computer workstations, laptops, printers, mobile devices, tablets, phones, cloud Virtual Machines (VMs), databases, and telecommunications equipment. Troubleshooting basic network connectivity and Wi-Fi issues. Diagnosing and resolving end-user issues related to application software and operating systems, including problem classification and prioritisation. Performing scheduled updates and patch management for operating systems, firmware, and software. IT Service Management Oversee Incident, Request, Asset, and Configuration Management processes with adherence to agreed Service Level Ag...

Overcoming challenges and executing flawless technical activities You ll oversee the repair and maintenance of Engineering Systems and Equipment, as well as undertake routine inspection, inventory, and documentation of these systems. Ensuring smooth day-to-day operation is a responsibility that requires leadership skills. You ll demonstrate this by overseeing our electricians/ technicians and their scope of work. Delivering complete and accurate facility management reports is another requirement that you must meet consistently. You will assist in hitting financial targets and other goals set by the senior facilities manager, achieving key performance indicators, and meeting service level agr...

Monitor day to day technical operations activity for the site. Support to ensure adequate supply of materials including Electrical, plumbing, Carpentry Coordinate with the landlord team to ensure compliance with statutory regulations on fire, health and safety standards & building management Coordinate with vendor staff & staff on site to ensure the smooth operation Routinely inspect the building, have regular walk arounds and raise tickets for closure of the identified snags on a daily basis Assess & analysis of the readings for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc Support the asst manager-...

Strategic Leadership Establishing the project vision, objectives, and success criteria Aligning project goals with broader organizational strategy Making high-level decisions that impact project direction Managing stakeholder expectations and relationships Project Management Overseeing the complete project lifecycle Developing and managing project scope, timeline, and budget Allocating resources effectively across project components Identifying and mitigating risks throughout the project Team Leadership Building, developing, and leading cross-functional project teams Delegating responsibilities to team members and project managers Providing mentorship and guidance to team members Creating a ...

Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Responsibilities Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with ...

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you ll manage supply and service contracts as approved by clients. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll als...

Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLA s & KPI s for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up fo...

A Facility Manager is responsible for overseeing the maintenance, operation, and management of buildings, facilities, and infrastructure within an organization. Their primary goal is to ensure that the facilities are well-maintained, safe, and efficient in supporting the organizations operations. Here are some key responsibilities and tasks typically associated with the role of a Facility Manager:Maintenance and Repairs: Ensuring that buildings and facilities are properly maintained and in good working condition This involves developing and implementing preventive maintenance programs, scheduling repairs, and coordinating with maintenance staff or external vendors. Facility Operations: Manag...

Job Description • Develop and execute comprehensive demand planning processes that incorporate sales forecasts, market trends, and historical data. Collaborate closely with sales, marketing, and finance teams to gather input and insights for demand forecasting. • Utilize statistical models and Kinaxis tools to analyze data and forecast future demand accurately. Monitor and analyze inventory levels to ensure optimal stock levels while minimizing excess inventory and stock-outs. Identify and mitigate risks related to demand forecasting and inventory management. • Lead monthly demand planning meetings to review forecasts and adjust plans as necessary. Continuously improve demand planning proces...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...