Service - Key Accounts

We are seeking a dedicated Service - Key Accounts professional to join our team in Indore, India. In this pivotal role, you will be responsible for managing and nurturing relationships with our most valuable clients, ensuring their continued satisfaction and driving business growth.

• Serve as the primary point of contact for assigned key accounts, building and maintaining strong, long-lasting client relationships
• Develop and implement account strategies to maximize client satisfaction and revenue growth
• Collaborate with cross-functional teams to deliver tailored solutions that meet client needs and exceed expectations
• Conduct regular account reviews and business planning sessions with key clients
• Analyze account performance data and market trends to identify opportunities for upselling and cross-selling
• Negotiate contracts and service level agreements with key accounts
• Resolve complex client issues and escalations promptly and effectively
• Monitor and report on key account metrics, providing insights to senior management
• Stay informed about industry trends and competitive landscape to provide strategic advice to clients

• BE / Diploma, or a related field
• Proven experience in key account management or a similar role, with a track record of maintaining and growing client relationships
• Strong proficiency in customer relationship management (CRM) software
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of an organization
• Advanced negotiation and problem-solving abilities
• Strategic thinking and analytical skills, with the capacity to translate data into actionable insights
• Demonstrated ability to manage multiple high-value accounts simultaneously
• In-depth understanding of service industry trends and best practices
• Knowledge of diverse client industry sectors
• Proficiency in data analysis and presentation tools
• Certifications in account management or customer service (preferred)
• Willingness to travel as required to meet with key clients