Job Description We are seeking a dynamic and visionary leader to head our Light Commercial & Enterprise Business Unit (BU) in New Delhi, India. This key leadership role will drive strategic growth, oversee operations, and maximize profitability for our light commercial and enterprise segments. Develop and execute comprehensive business strategies to achieve growth targets and expand market share Lead and inspire a high-performing team, fostering a culture of innovation and excellence Analyze market trends, identify new business opportunities, and make data-driven decisions to capitalize on them Oversee financial performance, including budgeting, forecasting, and P&L management for the BU Build and maintain strong relationships with key clients, partners, and stakeholders Collaborate with cross-functional teams to ensure alignment of BU goals with overall organizational objectives Drive product development and service innovation to meet evolving customer needs Represent the company at industry events, conferences, and high-level client meetings Monitor and report on BU performance, providing regular updates to senior management Qualifications BE / Diploma, or related field; MBA or equivalent advanced degree preferred Minimum 10+ years of experience in commercial or enterprise business sectors, with a proven track record in leading and growing a business unit Strong strategic planning and execution skills, with the ability to translate vision into actionable plans Excellent business development and client relationship management capabilities Demonstrated financial acumen, including experience in budgeting, forecasting, and P&L management In-depth knowledge of light commercial and enterprise markets, including industry trends and competitive landscape Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams Strong analytical and problem-solving skills, with a data-driven approach to decision-making Excellent communication and presentation skills, with the ability to influence stakeholders at all levels Proficiency in project management and the use of relevant business software and tools Willingness to travel as required for business development and client management
Job Description We are seeking a dynamic and results-driven professional to join our Light Commercial & Enterprise Business Unit as a Key Accounts Manager in Mumbai, India. In this pivotal role, you will be responsible for managing and growing strategic relationships with our most valuable clients in the light commercial and enterprise sectors. Develop and execute account strategies to maximize revenue growth and client satisfaction Build and maintain strong relationships with key decision-makers within assigned accounts Identify new business opportunities within existing accounts and expand the company's footprint Collaborate with cross-functional teams to ensure seamless delivery of products and services Analyze market trends and competitor activities to inform account strategies Negotiate complex contracts and agreements to secure long-term partnerships Prepare and deliver compelling presentations to C-level executives Monitor and report on key performance indicators for assigned accounts Serve as the primary point of contact for escalations and issue resolution Qualifications Bachelor's degree in Business, Marketing, or a related field; MBA preferred Minimum of 5 years of experience in key account management or enterprise sales Proven track record of meeting and exceeding sales targets in a B2B environment Strong understanding of light commercial and enterprise business sectors Excellent negotiation and relationship-building skills Proficiency in CRM software and financial analysis tools Outstanding presentation and communication skills, both written and verbal Ability to think strategically and develop long-term account plans Experience working in a fast-paced, results-oriented environment Willingness to travel as required to meet client needs Knowledge of industry trends and market dynamics in the light commercial and enterprise spaces
Job Description We are seeking a dedicated Service Professional for our Light Commercial & Enterprise Business Unit in Lucknow, India. This role is crucial in providing exceptional service support to our commercial and enterprise clients, ensuring their equipment operates at peak efficiency. Perform on-site and remote diagnostics, maintenance, and repairs for light commercial and enterprise equipment Respond promptly to service requests and manage customer expectations effectively Troubleshoot complex technical issues and implement appropriate solutions Maintain accurate service records and documentation for all client interactions Collaborate with the sales team to identify potential upgrade or replacement opportunities Stay updated on the latest industry trends and technological advancements Conduct training sessions for clients on proper equipment usage and maintenance Adhere to company policies and safety standards while performing service tasks Qualifications Technical degree or diploma in Engineering, Electronics, or a related field Proven experience in servicing light commercial and enterprise equipment Strong customer service skills with a focus on building and maintaining client relationships In-depth technical knowledge of commercial and enterprise-grade equipment Excellent problem-solving abilities and attention to detail Effective communication skills, both verbal and written Proficiency in using CRM software and service management tools Ability to manage time efficiently and prioritize tasks in a fast-paced environment Industry-specific certifications are preferred Valid driver's license and willingness to travel within the service area Familiarity with business operations in the commercial sector
Job Description We are seeking a dedicated Service Professional for our Light Commercial & Enterprise Business Unit in Lucknow, India. This role is crucial in providing exceptional service support to our commercial and enterprise clients, ensuring their equipment operates at peak efficiency. Perform on-site and remote diagnostics, maintenance, and repairs for light commercial and enterprise equipment Respond promptly to service requests and manage customer expectations effectively Troubleshoot complex technical issues and implement appropriate solutions Maintain accurate service records and documentation for all client interactions Collaborate with the sales team to identify potential upgrade or replacement opportunities Stay updated on the latest industry trends and technological advancements Conduct training sessions for clients on proper equipment usage and maintenance Adhere to company policies and safety standards while performing service tasks Qualifications Technical degree or diploma in Engineering, Electronics, or a related field Proven experience in servicing light commercial and enterprise equipment Strong customer service skills with a focus on building and maintaining client relationships In-depth technical knowledge of commercial and enterprise-grade equipment Excellent problem-solving abilities and attention to detail Effective communication skills, both verbal and written Proficiency in using CRM software and service management tools Ability to manage time efficiently and prioritize tasks in a fast-paced environment Industry-specific certifications are preferred Valid driver's license and willingness to travel within the service area Familiarity with business operations in the commercial sector
Job Description We are seeking a dynamic and visionary leader to head our Light Commercial & Enterprise Business Unit (BU) in New Delhi, India. This key leadership role will drive strategic growth, oversee operations, and maximize profitability for our light commercial and enterprise segments. Develop and execute comprehensive business strategies to achieve growth targets and expand market share Lead and inspire a high-performing team, fostering a culture of innovation and excellence Analyze market trends, identify new business opportunities, and make data-driven decisions to capitalize on them Oversee financial performance, including budgeting, forecasting, and P&L management for the BU Build and maintain strong relationships with key clients, partners, and stakeholders Collaborate with cross-functional teams to ensure alignment of BU goals with overall organizational objectives Drive product development and service innovation to meet evolving customer needs Represent the company at industry events, conferences, and high-level client meetings Monitor and report on BU performance, providing regular updates to senior management Qualifications BE / Diploma, or related field; MBA or equivalent advanced degree preferred Minimum 10+ years of experience in commercial or enterprise business sectors, with a proven track record in leading and growing a business unit Strong strategic planning and execution skills, with the ability to translate vision into actionable plans Excellent business development and client relationship management capabilities Demonstrated financial acumen, including experience in budgeting, forecasting, and P&L management In-depth knowledge of light commercial and enterprise markets, including industry trends and competitive landscape Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams Strong analytical and problem-solving skills, with a data-driven approach to decision-making Excellent communication and presentation skills, with the ability to influence stakeholders at all levels Proficiency in project management and the use of relevant business software and tools Willingness to travel as required for business development and client management
Job Description We are seeking a dedicated professional for the role of Service - Light Commercial & Enterprise BU & Key Accounts in our Bangalore, India office. This position plays a crucial role in managing and enhancing our relationships with light commercial and enterprise business unit clients, as well as key accounts. The ideal candidate will be responsible for ensuring high-quality service delivery, fostering client satisfaction, and driving business growth. Serve as the primary point of contact for assigned light commercial and enterprise business unit clients and key accounts Develop and maintain strong, long-lasting customer relationships through regular communication and proactive service Collaborate with internal teams to ensure timely and effective resolution of client issues and requests Identify and pursue opportunities for upselling and cross-selling within existing accounts Conduct regular account reviews and develop strategies to maximize client satisfaction and retention Monitor and analyze account performance metrics to identify areas for improvement Negotiate contracts and service level agreements with clients Stay informed about industry trends and competitor activities to provide valuable insights to clients Develop and implement account-specific strategies to meet and exceed revenue targets Coordinate with various departments to ensure seamless service delivery and client onboarding Qualifications BE / Diploma or related field (preferred) Proven experience in service or account management for commercial and enterprise clients Demonstrated success in handling key accounts and driving business growth Strong proficiency in customer relationship management (CRM) software Excellent account management and business development skills Outstanding verbal and written communication abilities Exceptional problem-solving and negotiation skills Ability to manage time effectively and prioritize multiple tasks In-depth knowledge of light commercial and enterprise business operations Solid understanding of service delivery in a B2B context Ability to analyze account performance metrics and develop improvement strategies Strong interpersonal skills with a customer-focused mindset Adaptability to changing business needs and client requirements
Job Description We are seeking a highly skilled and experienced Service - ASP Management professional to join our team in New Delhi, India. In this role, you will be responsible for overseeing and optimizing our Application Service Provider (ASP) services, ensuring seamless delivery and customer satisfaction. Manage and coordinate ASP services, including deployment, maintenance, and support Develop and implement strategies to improve service quality and efficiency Monitor service performance metrics and generate reports for stakeholders Collaborate with cross-functional teams to resolve complex technical issues Act as a liaison between clients and internal teams to ensure service level agreements (SLAs) are met Identify opportunities for process improvement and implement best practices Conduct regular service reviews with clients and address their concerns Stay up-to-date with industry trends and emerging technologies in ASP and cloud computing Manage vendor relationships and contracts related to ASP services Develop and maintain documentation for ASP processes and procedures Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 15+ years of experience in ASP management or related IT service management roles Strong knowledge of ASP (Application Service Provider) management principles and practices Proficiency in IT service management methodologies and tools Excellent project management skills with the ability to handle multiple projects simultaneously Proven track record in customer relationship management and stakeholder communication Advanced problem-solving and analytical skills In-depth understanding of cloud computing and SaaS (Software as a Service) platforms Experience with IT infrastructure management and optimization Strong communication skills, both written and verbal ITIL certification preferred PMP certification preferred Ability to work in a fast-paced, dynamic environment Willingness to travel occasionally to client sites within the region
Job Description We are seeking a highly skilled and experienced Service - ASP Management professional to join our team in New Delhi, India. In this role, you will be responsible for overseeing and optimizing our Application Service Provider (ASP) services, ensuring seamless delivery and customer satisfaction. Manage and coordinate ASP services, including deployment, maintenance, and support Develop and implement strategies to improve service quality and efficiency Monitor service performance metrics and generate reports for stakeholders Collaborate with cross-functional teams to resolve complex technical issues Act as a liaison between clients and internal teams to ensure service level agreements (SLAs) are met Identify opportunities for process improvement and implement best practices Conduct regular service reviews with clients and address their concerns Stay up-to-date with industry trends and emerging technologies in ASP and cloud computing Manage vendor relationships and contracts related to ASP services Develop and maintain documentation for ASP processes and procedures Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 15+ years of experience in ASP management or related IT service management roles Strong knowledge of ASP (Application Service Provider) management principles and practices Proficiency in IT service management methodologies and tools Excellent project management skills with the ability to handle multiple projects simultaneously Proven track record in customer relationship management and stakeholder communication Advanced problem-solving and analytical skills In-depth understanding of cloud computing and SaaS (Software as a Service) platforms Experience with IT infrastructure management and optimization Strong communication skills, both written and verbal ITIL certification preferred PMP certification preferred Ability to work in a fast-paced, dynamic environment Willingness to travel occasionally to client sites within the region