Service - ASP Management

We are seeking a highly skilled and experienced Service - ASP Management professional to join our team in New Delhi, India. In this role, you will be responsible for overseeing and optimizing our Application Service Provider (ASP) services, ensuring seamless delivery and customer satisfaction.

• Manage and coordinate ASP services, including deployment, maintenance, and support
• Develop and implement strategies to improve service quality and efficiency
• Monitor service performance metrics and generate reports for stakeholders
• Collaborate with cross-functional teams to resolve complex technical issues
• Act as a liaison between clients and internal teams to ensure service level agreements (SLAs) are met
• Identify opportunities for process improvement and implement best practices
• Conduct regular service reviews with clients and address their concerns
• Stay up-to-date with industry trends and emerging technologies in ASP and cloud computing
• Manage vendor relationships and contracts related to ASP services
• Develop and maintain documentation for ASP processes and procedures

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 15+ years of experience in ASP management or related IT service management roles
• Strong knowledge of ASP (Application Service Provider) management principles and practices
• Proficiency in IT service management methodologies and tools
• Excellent project management skills with the ability to handle multiple projects simultaneously
• Proven track record in customer relationship management and stakeholder communication
• Advanced problem-solving and analytical skills
• In-depth understanding of cloud computing and SaaS (Software as a Service) platforms
• Experience with IT infrastructure management and optimization
• Strong communication skills, both written and verbal
• ITIL certification preferred
• PMP certification preferred
• Ability to work in a fast-paced, dynamic environment
• Willingness to travel occasionally to client sites within the region