Service - Light Commercial & Enterprise BU

We are seeking a dedicated Service Professional for our Light Commercial & Enterprise Business Unit in Lucknow, India. This role is crucial in providing exceptional service support to our commercial and enterprise clients, ensuring their equipment operates at peak efficiency.

• Perform on-site and remote diagnostics, maintenance, and repairs for light commercial and enterprise equipment
• Respond promptly to service requests and manage customer expectations effectively
• Troubleshoot complex technical issues and implement appropriate solutions
• Maintain accurate service records and documentation for all client interactions
• Collaborate with the sales team to identify potential upgrade or replacement opportunities
• Stay updated on the latest industry trends and technological advancements
• Conduct training sessions for clients on proper equipment usage and maintenance
• Adhere to company policies and safety standards while performing service tasks

• Technical degree or diploma in Engineering, Electronics, or a related field
• Proven experience in servicing light commercial and enterprise equipment
• Strong customer service skills with a focus on building and maintaining client relationships
• In-depth technical knowledge of commercial and enterprise-grade equipment
• Excellent problem-solving abilities and attention to detail
• Effective communication skills, both verbal and written
• Proficiency in using CRM software and service management tools
• Ability to manage time efficiently and prioritize tasks in a fast-paced environment
• Industry-specific certifications are preferred
• Valid driver's license and willingness to travel within the service area
• Familiarity with business operations in the commercial sector