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Tata Consumer Products
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Service Hub Engineer

Service Hub Engineer

Tata Consumer Products

8 - 13 years

30 - 35 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

Product quality Investor relations Nutrition Reconciliation Trade marketing Wellness Customer service Associate Director Technical support Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business . The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams . Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.

Where do you come in as? Head Investor Relations & Communication Vice President Vending Business Associate Director Vending Business Service Service Hub Engineer This job is at N-5 level (N corresponds to CEO s level)
Type of Role: Primary Stakeholders (Optional): Integrated Finance, Service Teams, Sales Finance Teams What are the Key Deliverables in this role ? Support the virtual response center (VRC) to resolve the calls thru video calls Track the Engineers movement on daily basis and monitor their productivity.

Prioritize and allocate the Service calls and ensure closure with less than 4 Hours TAT.
Field visit to check product quality and audit machines for PM effectiveness. Provide technical support to key customers with flexibility in working Hours Ensure effective PM for field working machines as per norms. Plan periodical maintenance based on the cuppage as recommended by OEM. Execution of machine installations and disconnections as per the requirement of sales.
Visit Key customers and meet/connect with the admin /F&Bs for their feedback on services.
Break down Call Analysis & Error Analysis Implement the corrective action plan to reduce breakdown calls.
Assign refurbishment task to Service HUB Engineer on need basis to support new installations.
Spares stock Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
Ensure proper utilization of spares and accounting of spares consumption in system. New Engineers recruitment, training (off-site & on-site) & deployment to Field work. Evaluate and train the Field Engineers to improve their competency
What are the Critical success factors for the Role?
Diploma with min 8+ years of experience in similar Coffee vending service BE/B.Tech with min 6+ years of experience in coffee vending service
What are the Desirable success factors for the Role?
Good communication skills
Track record in acquiring new accounts consistently in the vending business and building strong relationships by virtue of which the candidate comes with the ability to get immediate results
Aggressive growth mind set, one who is not limited by constraints particularly in a new business
Ability to roll up sleeves and go above & beyond to acquire and retain business The ability to ensure success of the team by providing guidance and training TCPL Growth Mindset and Behaviors

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Service Hub Engineer