Service Head

Service Head – YBK Industries Private Limited (Syrex Batteries)

Location: Hisar, Haryana
Salary: ₹60,000 – ₹85,000 per month
Job Type: Full-Time, Permanent

About Us

YBK Industries, under the brand name Syrex Batteries, is a leading manufacturer of automotive, inverter, and industrial batteries. With a strong dealer and distributor network, we are committed to delivering high-quality products and reliable after-sales service across India.

Job Description

We are seeking an experienced Service Head to lead our after-sales operations. The ideal candidate will oversee service teams, ensure customer satisfaction, and drive excellence in warranty and complaint resolution. This role requires a mix of technical knowledge, leadership, and customer focus.

Key Responsibilities

• Lead and manage the company’s service department across Hisar & surrounding regions.
• Develop and implement after-sales service strategies, SOPs, and warranty policies.
• Monitor service KPIs: turnaround time, customer satisfaction, repeat complaint ratio.
• Handle customer escalations and ensure quick resolution.
• Conduct dealer training programs, service audits, and field visits.
• Work closely with production/R&D teams to resolve product-related issues.
• Plan service camps, AMC (Annual Maintenance Contract), and extended warranty programs.
• Prepare regular service performance reports for management.

Requirements

• 8–12 years of service management experience in batteries, inverters, automotive, or electrical products.
• Strong technical knowledge of lead-acid and inverter batteries.
• Excellent leadership, communication, and problem-solving skills.
• Degree/Diploma in Electrical/Mechanical Engineering preferred.
• Willingness to travel for service audits and dealer support.

What We Offer

• Salary package: ₹60,000 – ₹85,000 per month.
• Performance-based incentives & bonuses.
• Travel allowance + mobile expenses.
• Career growth opportunities in a rapidly expanding battery brand.

How to Apply: Send your CV to hr.thewythcorporation@gmail.com with the subject line Application for Service Head – Syrex Batteries (Hisar)
Contact: +91 9896797855

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹85,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person