SERVICE HEAD SURVEILLANCE

As the Service Head, you will be responsible for leading and managing the after-sales service operations across all regions. This includes overseeing installation, maintenance, AMC (Annual Maintenance Contract) performance, technical support, team management, and client satisfaction for all deployed e-surveillance systems. **Key Responsibilities:** - Lead and manage the national or regional service operations for e-surveillance projects. - Ensure timely installation, commissioning, and servicing of surveillance equipment (CCTV, DVR/NVR, alarm panels, etc.). - Monitor SLA compliance and drive operational excellence in preventive and corrective maintenance. - Coordinate with technical teams, vendors, and field engineers for prompt issue resolution. - Handle escalations and ensure quick turnaround on critical service complaints. - Maintain strong client relationships and ensure high levels of customer satisfaction. - Oversee training and development of the service team including engineers and support staff. - Track service KPIs including response time, resolution time, downtime, and AMC performance. - Manage budgets and optimize service costs while ensuring quality delivery. - Collaborate with sales and project teams to align post-sales support with customer expectations. - Audit and enhance processes for continuous improvement in service delivery. **Qualifications Required:** - Team management skills - Troubleshooting abilities - Proficiency in CCTV systems and DVR/NVR - Technical support expertise - Demonstrated operational excellence - Leadership qualities - Sales acumen - Complaint handling experience - Budget management skills - Process improvement capabilities - Knowledge of service level agreement (SLA) monitoring - Familiarity with alarm panels, surveillance systems, corrective maintenance, and preventive maintenance Please note that additional details about the company were not provided in the job description.,