4.0 - 8.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The Service Head will be responsible for leading and managing the after-sales service operations across all regions. This includes overseeing installation, maintenance, AMC (Annual Maintenance Contract) performance, technical support, team management, and client satisfaction for all deployed e-surveillance systems. Key Responsibilities Lead and manage the national or regional service operations for e-surveillance projects. Ensure timely installation, commissioning, and servicing of surveillance equipment (CCTV, DVR/NVR, alarm panels, etc.). Monitor SLA compliance and drive operational excellence in preventive and corrective maintenance. Coordinate with technical teams, vendors, and field engineers for prompt issue resolution. Handle escalations and ensure quick turnaround on critical service complaints. Maintain strong client relationships and ensure high levels of customer satisfaction. Oversee training and development of the service team including engineers and support staff. Track service KPIs including response time, resolution time, downtime, and AMC performance. Manage budgets and optimize service costs while ensuring quality delivery. Collaborate with sales and project teams to align post-sales support with customer expectations. Audit and enhance processes for continuous improvement in service delivery. Skills: team management, troubleshooting, CCTV, DVR/NVR, technical support, operational excellence, leadership, sales, complaint handling, budget management, process improvement, CCTV systems, service level agreement (SLA) monitoring, alarm panels, surveillance, corrective maintenance, maintenance, client relationship management, preventive maintenance.,

Posted 2 months ago

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