Service Head

Position: Head – Service Operations (JLR Dealership) Location: Ranchi Reporting to: Dealer Principal Experience: 10+ years (Luxury / Premium automotive preferred) Role Overview We are looking for an experienced Service Head to lead end-to-end service operations for a Jaguar Land Rover dealership. The role demands a strong balance between technical excellence, customer relationship ownership, and long-term team leadership, aligned with JLR Global standards and Dealer Service Excellence norms. Key Responsibilities Own end-to-end Service Operations including workshop, bodyshop, warranty, and service quality in line with JLR standards. Act as the primary customer escalation point, personally managing high-value and sensitive client relationships. Drive service revenue, profitability, and service absorption through effective estimation, cost control, and repeat business. Ensure strict compliance with JLR SOPs, audits, CSI/NPS targets, and Dealer Service Excellence KPIs. Lead, mentor, and retain a large multi-functional service team, building long-term stability and second-line leadership. Monitor and present MIS, productivity, TAT, and quality metrics to dealership leadership with corrective action plans. Serve as the key interface with JLR Corporate, managing audits, trainings, campaigns, recalls, and warranty alignment.