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Posted:2 weeks ago| Platform: Apna logo

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Skills Required

service electrical software troubleshooting support installation commissioning maintenance documentation reporting reports report engineering mechatronics automation cnc technology plc hmi cad cam communication

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a skilled and motivated Service Engineer to install, maintain, and troubleshoot laser marking machines at customer sites. Candidate should have strong mechanical, electrical, and software troubleshooting skills, with a focus on delivering excellent customer support and maintaining high machine uptime. Key Responsibilities: Installation & Commissioning: Set up and calibrate laser marking machines at customer sites. Conduct machine alignment and ensure optimal laser output. Train customers on machine operation and safety protocols. Maintenance & Repairs: Perform preventive and corrective maintenance. Diagnose hardware/software issues and replace defective components. Ensure machines meet performance standards post-service. Technical Support: Provide remote and on-site technical support. Answer customer queries related to machine functionality and software. Liaise with R&D or factory support for unresolved issues. Documentation & Reporting: Maintain service logs, reports, and customer feedback. Report recurring faults to the engineering team for product improvement. Customer Interaction: Maintain professional and positive relationships with clients. Provide technical advice and recommend machine upgrades or spare parts. Requirements: Education: Diploma or Bachelor's degree in Electrical, Electronics, or Mechatronics Engineering. Experience: 2–5 years of hands-on experience with laser systems, industrial automation, or CNC machinery. Skills: Strong knowledge of laser technology (Fiber, CO₂, UV, etc.). Familiarity with industrial automation software (e.g., PLC, HMI). Basic understanding of CAD/CAM software and marking software like EzCad. Ability to read technical diagrams and schematics. Others Willingness to travel frequently to customer sites. Strong problem-solving and communication skills. Valid driver's license (if field work is required). 2-Wheeler is a must

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