Company Description SM Laser Technology is a leading manufacturer specializing in fiber, UV, and CO2 laser marking machines, as well as fly laser marking, laser welding, cutting, and cleaning solutions. We provide state-of-the-art laser technology designed to meet diverse industrial needs. Our commitment lies in delivering innovative and reliable laser solutions to enhance operational efficiency and product quality across various sectors. Role Description This is a full-time on-site role for a Senior Sales Engineer located in Chennai. The Senior Sales Engineer will be responsible for providing advanced technical support, engaging in sales engineering tasks, and maintaining strong communication with clients. Key responsibilities include conducting product demonstrations, understanding customer requirements, and offering solutions to enhance customer satisfaction. The role also involves coordinating with the sales team to drive business growth and achieving sales targets. Qualifications Expertise in Sales Engineering and Technical Support skills Strong Communication and Customer Service skills Proven Sales skills with the ability to meet and exceed sales targets Problem-solving aptitude and excellent analytical skills Prior experience in the laser technology or related industry is preferred Bachelor's degree in Engineering, Technical field, Business, or related field Ability to work effectively both independently and as part of a team Show more Show less
We are seeking a skilled and motivated Service Engineer to install, maintain, and troubleshoot laser marking machines at customer sites. Candidate should have strong mechanical, electrical, and software troubleshooting skills, with a focus on delivering excellent customer support and maintaining high machine uptime. Key Responsibilities: Installation & Commissioning: Set up and calibrate laser marking machines at customer sites. Conduct machine alignment and ensure optimal laser output. Train customers on machine operation and safety protocols. Maintenance & Repairs: Perform preventive and corrective maintenance. Diagnose hardware/software issues and replace defective components. Ensure machines meet performance standards post-service. Technical Support: Provide remote and on-site technical support. Answer customer queries related to machine functionality and software. Liaise with R&D or factory support for unresolved issues. Documentation & Reporting: Maintain service logs, reports, and customer feedback. Report recurring faults to the engineering team for product improvement. Customer Interaction: Maintain professional and positive relationships with clients. Provide technical advice and recommend machine upgrades or spare parts. Requirements: Education: Diploma or Bachelor's degree in Electrical, Electronics, or Mechatronics Engineering. Experience: 2–5 years of hands-on experience with laser systems, industrial automation, or CNC machinery. Skills: Strong knowledge of laser technology (Fiber, CO₂, UV, etc.). Familiarity with industrial automation software (e.g., PLC, HMI). Basic understanding of CAD/CAM software and marking software like EzCad. Ability to read technical diagrams and schematics. Others Willingness to travel frequently to customer sites. Strong problem-solving and communication skills. Valid driver's license (if field work is required). 2-Wheeler is a must
A Laser Marking Machine Service Engineer installs, maintains, and repairs laser marking equipment, troubleshoots technical issues, and ensures optimal machine performance. They are responsible for both preventative maintenance and responding to service calls, often traveling to customer sites. Key skills include technical expertise, problem-solving, and strong communication. Key Responsibilities: Installation and Commissioning: Setting up new laser marking machines at client locations, ensuring proper connections, and verifying functionality. Preventative Maintenance: Performing regular maintenance checks and servicing to prevent potential problems and extend machine lifespan. Troubleshooting and Repair: Diagnosing and resolving mechanical, electrical, and software issues in laser marking machines. Service Calls: Responding to customer service requests, visiting sites to repair or replace faulty components. Technical Support: Providing technical assistance to customers regarding machine operation, maintenance, and troubleshooting. Documentation: Maintaining accurate records of service calls, maintenance activities, and parts replacements. Training: Providing basic training to customers on machine operation and maintenance.
Possessing in-depth knowledge of Laser Marking & Engraving Machines, Laser Welding & Cleaning Machines etc. being sold, including their technical specifications, functions, and how they work. Assisting the sales team with technical aspects of sales, such as preparing presentations, demonstrating products, and providing pre-sales technical assistance. Understanding customer requirements and translating them into technical solutions. Developing and proposing customized technical solutions that meet customer needs and address their pain points. Establishing and maintaining strong relationships with customers, providing after-sales support, and acting as a liaison between the sales and product development teams. Preparing and delivering technical presentations and demonstrations to clients, explaining the features and benefits of the products or services. Providing technical support to customers, helping them troubleshoot issues and ensuring customer satisfaction. Staying up-to-date on industry trends, competitor offerings, and the latest advancements in the relevant field. Strong technical background and understanding of engineering principles. Excellent communication and presentation skills. Ability to understand and translate technical information to non-technical audiences. Problem-solving and analytical skills. Sales and negotiation skills. Customer relationship management skills. Ability to work independently and as part of a team.
We are seeking an experienced and proactive Area Sales Manager to lead sales activities for our Laser Marking Machines in the assigned region. The role involves driving sales, expanding our customer base, managing key client relationships, and guiding a team of sales executives or channel partners. The ideal candidate should have sound knowledge of industrial equipment and laser technology, with a strong network in manufacturing or automation sectors. Key Responsibilities: Achieve sales targets for all type of Laser Machines in the designated area. Identify and convert potential leads in industries like automotive, electronics, medical devices, tools, and engineering. Develop strong relationships with OEMs, integrators, and end-users. Conduct product presentations, technical demos, and application discussions. Collaborate with technical teams for customized solutions and support. Manage channel partners, distributors, or direct sales representatives. Track competitor activities and market trends to refine sales strategies. Submit regular reports on pipeline status, order closures, and forecasts. Participate in industry exhibitions, trade shows, and customer events. Ensure timely follow-up on inquiries, quotations, and after-sales support. Key Requirements: Minimum 4–6 years of experience in capital equipment sales, preferably in laser marking, engraving, or industrial automation. Strong technical understanding of laser marking technologies (Fiber/CO₂/UV). Proven ability to close B2B sales with manufacturing clients. Excellent communication, negotiation, and presentation skills. Proficient in using CRM software and MS Office tools. Willing to travel extensively within the assigned area. Preferred Qualities: Experience in selling laser systems, CNC, or automation equipment. Understanding of marking applications, substrates, and industry needs. Self-motivated, target-oriented, and result-driven approach. Ability to work independently while collaborating with cross-functional teams.
Company Description SM Laser Technology specializes in manufacturing laser machines, including fiber, UV, and CO2 laser marking machines, as well as laser welding, cutting, and cleaning systems. We provide advanced laser solutions tailored to meet the specific needs of various industries. Our commitment to innovation and quality has made us a trusted name in the laser technology sector. Role Description This is a full-time, on-site role located in Bengaluru for a Field Services Engineer. The Field Services Engineer will be responsible for providing technical support, troubleshooting issues, performing preventive maintenance, and ensuring optimal performance of laser machines. The role also involves delivering excellent customer service and performing on-site installations and repairs. Qualifications Skills in Field Service and Preventive Maintenance Proficiency in Troubleshooting and Technical Support Strong Customer Service skills Excellent problem-solving abilities and attention to detail Ability to work independently and manage time effectively Relevant certification or diploma in Engineering or related field Experience with laser machinery or industrial equipment is a plus Education Qualifications:: Diploma or BE (Mechanical,Electronic, Electrical ) www.sparklemachinery.com