Service Engineer

Job Description

A Service Engineer plays a critical role in ensuring that the technical aspects of products or systems function properly after installation and throughout their life cycle. Here are the key responsibilities: 1. Installation & Setup Install equipment and machinery at customer sites, ensuring everything is set up properly and according to manufacturer guidelines. Provide initial training for customers on how to use and maintain the system. 2. Maintenance & Repairs Perform regular maintenance on equipment to ensure it continues to operate efficiently, which may involve routine inspections, testing, and updating software. Diagnose and repair faulty equipment, which often requires troubleshooting both hardware and software issues. Ensure that spare parts are stocked and ready for quick replacement when necessary. 3. Customer Support Act as the primary point of contact for customers when issues arise, providing technical support via phone, email, or in-person visits. Offer troubleshooting advice and solve problems related to product performance or usability. Assist in training customers on best practices for maintenance and troubleshooting. *4. Product Testing Test new products before they are delivered to customers, ensuring they meet quality standards. Work with the engineering team to provide feedback on product performance and help refine product designs. 5. Problem-Solving and Innovation Service engineers often need to think critically to solve complex, unexpected problems that arise during servicing, maintenance, or repairs. Stay up to date with new technologies or processes in order to improve efficiency and service quality. 6. Customer Relationship Management Build strong, professional relationships with clients, ensuring their satisfaction with the products and services. Provide feedback and recommendations to the sales and product development teams to help improve future customer interactions and products. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month ( Depends On Interview ) Benefits: Cell phone reimbursement Supplemental Pay: Quarterly bonus Ability to commute/relocate: Education: Bachelor's (Preferred) Experience: Business development: 2 years (Preferred) total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Supplemental Pay: Quarterly bonus Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person