Service Engineer

Job Description

Position: Service Engineer Location: Kerala, Bangalore, Delhi Job highlights • ITI/Diploma in Mechanical/Automobile/Electrical Engineering with 3-6 years of experience. Provide technical support, resolve complaints, conduct training for customer technicians, and generate parts business opportunities. Job Responsibilities To enhance customer experience and build reputation in company Industrial products. Providing technical support to enable efficient utilization of company Industrial products at customer site. Timely resolution of technical complaints by the customer. To receive, respond quickly and attend to customer complaints in a more systematic and professional manner. To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the country. To conduct customer training programs in house or at customer place. Recognizing sales opportunities and communicating the same to our sales team. Help in getting competitor information on products, markets, etc. To generate spare business, up-gradation on business and execute the same at customer place. Maintains and updates database on customer complaints, service provided, and response me and customer feedback to be relayed back to the seniors. Follow up for orders for spares parts, maintenance services, AMC etc. Attend all service calls as per schedule given by Service Coordinator/Dispatcher. Submitting critical & recommended Spare Parts list to Customer a er service visit. Timely submissions of Service reports and related reports to close calls raised in system. Improve technical skills to handle breakdown calls effectively to reduce downtime. Decision making and problem-solving attitude with joint team efforts. Always suggest ways in improving handling of Installations & Commissioning. Follow up on Payments with Customers. Implementing measures for enhancing Safety levels during service. Responsible for fulfilling all necessary documents related to Service activities. Key Skills: Basic engine operation. Knowledge of 4-stroke diesel engine. Knowledge of Diesel generator opera ng principle. Techno commercial knowledge of service Technical expert in trouble shooting Analytical ability Integrate customer feedback To enter AMC Contracts Communication Problem Solving Cross Functional Team Working Quality and Service Orienta on Delivering Consistent Results Good Communication.