Service Engineer

Position: Service Engineer

Location: North India

Job highlights • ITI/Diploma in Mechanical/Automobile/Electrical Engineering with 3-6 years of experience.

• Provide technical support, resolve complaints, conduct training for customer technicians, and generate parts business opportunities.

Job Responsibilities

• To enhance customer experience and build reputation in company Industrial products.
• Providing technical support to enable efficient utilization of company Industrial products at customer site.
• Timely resolution of technical complaints by the customer.
• To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
• To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the country.
• To conduct customer training programs in house or at customer place.
• Recognizing sales opportunities and communicating the same to our sales team.
• Help in getting competitor information on products, markets, etc.
• To generate spare business, up-gradation on business and execute the same at customer place.
• Maintains and updates database on customer complaints, service provided, and response me and customer feedback to be relayed back to the seniors.
• Follow up for orders for spares parts, maintenance services, AMC etc.
• Attend all service calls as per schedule given by Service Coordinator/Dispatcher.
• Submitting critical & recommended Spare Parts list to Customer a er service visit.
• Timely submissions of Service reports and related reports to close calls raised in system.
• Improve technical skills to handle breakdown calls effectively to reduce downtime.
• Decision making and problem-solving attitude with joint team efforts.
• Always suggest ways in improving handling of Installations & Commissioning.
• Follow up on Payments with Customers.
• Implementing measures for enhancing Safety levels during service.
• Responsible for fulfilling all necessary documents related to Service activities.

Key Skills:

• Basic engine operation.
• Knowledge of 4-stroke diesel engine.
• Knowledge of Diesel generator opera ng principle.
• Techno commercial knowledge of service
• Technical expert in trouble shooting
• Analytical ability
• Integrate customer feedback
• To enter AMC Contracts
• Communication
• Problem Solving
• Cross Functional Team Working
• Quality and Service Orienta on
• Delivering Consistent Results
• Good Communication.