Service Engineer

Job Profile: Service Technician / Service Engineer (Chapati /Khakhra Making Machine)*

*Department:* Technical Service / After-Sales Support

Location:- Vadodara

Job Purpose

To ensure efficient installation, commissioning, maintenance, and troubleshooting of chapati making machines, providing high-quality service support to customers and ensuring smooth machine performance throughout its lifecycle.

Key Responsibilities

1. Installation & Commissioning

* Install chapati making machines at customer sites as per company standards.

* Conduct machine setup, alignment, calibration, and operational testing.

* Provide machine operation training to customer staff.

* Ensure proper handover documentation and customer sign-off.

2. Servicing & Maintenance

* Perform scheduled preventive maintenance (general servicing).

* Inspect machine components, replace worn parts, and ensure optimal functioning.

* Update service logs and maintenance reports.

3. Troubleshooting & Repairs

* Diagnose mechanical, electrical, or control-related issues in machines.

* Carry out prompt repairs to minimize downtime.

* Suggest improvements for operational efficiency and reliability.

4. After-Sales Support

* Provide remote and on-site technical assistance to customers.

* Respond to service calls within defined TAT (Turn-Around Time).

* Guide customers on machine care, best practices, and safety guidelines.

* Support spare parts identification and installation.

5. Documentation

* Maintain accurate service records, installation reports, spare part usage logs.

* Provide feedback to R&D or production teams on recurring issues.

6. Customer Relationship Management

* Maintain a professional and customer-friendly approach at all times.

* Ensure customer satisfaction through timely and quality service.

* Address customer queries and escalate major concerns to senior engineers when required.---

Required Skills & Competencies

* Strong knowledge of mechanical systems, motors, gear assemblies, and electrical wiring.

* Ability to read technical drawings, wiring diagrams, and manuals.

* Hands-on troubleshooting skills for food-processing machinery.

* Good communication and customer-handling skills.

* Problem-solving ability with a proactive mindset.

* Ability to travel frequently to customer sites.

Job Type: Full-time

Pay: ₹20,000.00 - ₹33,267.48 per month

Benefits:

• Leave encashment
• Provident Fund

Work Location: In person