Service Engineer

As a Lab Equipment Service Technician in this remote job, your role will involve the installation, maintenance, and repair of lab testing instruments at client sites. You will provide crucial customer support, including technical assistance and training. Your attention to detail in documentation and adherence to compliance standards will be essential for this role. Key Responsibilities: - Install and set up lab testing instruments at client sites, ensuring proper calibration and configuration. - Perform routine maintenance to ensure efficient equipment operation. - Diagnose and resolve technical issues, including hardware and software problems. - Provide on-site and remote technical support to clients and train them on instrument use and maintenance. - Maintain detailed records of installations, maintenance, and repairs and prepare service reports for submission. - Collect client feedback on instrument performance and collaborate with R&D and Quality teams for product improvements. - Adhere to safety protocols and ensure instruments meet regulatory standards. Essential Requirements: - Education: Diploma/Degree in Electronics, Instrumentation, Mechanical Engineering, or a related field. - Experience: 2-7 years in servicing lab equipment or similar technical roles. - Technical Skills: Troubleshooting electronic and mechanical systems. - Travel: Willingness to travel to client sites, including outstation locations, as required. Bonus Skills and Attributes: - Experience with specific lab testing instruments like tensile testers, spectrophotometers, or chromatographs. - Knowledge of software tools for lab instruments and basic networking and connectivity understanding. - Certification in instrument calibration or maintenance is a plus. - Strong problem-solving, analytical skills, and a customer-focused attitude with the ability to handle pressure and deadlines. (Note: Work location mentioned as "In person" seems contradictory to the Job Mode mentioned as "Remote".),