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Service Desk Support Analyst

Service Desk Support Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

PubMed Central

1 - 5 years

1 - 2 Lacs

vadodara

Posted:None| Platform:

Apply

Skills Required

operational support customer satisfaction consulting pmc it support support services customer service operations recruitment retail business

Work Mode

Work from Office

Job Type

Full Time

Job Description

PMC Job Vacancy - Service Desk Support Analyst

We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice.

The role

Support services provide high quality operational and technical application and systems support to PMC s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call.

As our support team is co-located in the UK and India, cross cultural awareness, and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.

Requirements

Excellent verbal communication skills fluency in English language

Experience in either a technical or customer service support environment, preferably high-volume inbound calls

Excellent interpersonal and communication skills

Extensive problem-solving skills

Must be willing to work in 24*7 environment

You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.
We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.

Before applying please review our privacy notice for job applicants.

You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

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Service Desk Support Analyst