The role The role will be to analyse, document and support the development project. You will support the agile team being the product owner s representative within the office. Working closely with the key stack holders you will break all features into granular requirements, analysing the business application. Requirements Experience into business analysis Must have good understanding of requirement gathering and elicitation techniques Excellent written communication skills can clearly articulate and document information Excellent verbal communication skills can explain to clients and colleagues the impact of activity being undertaken Very good understanding of project/product life cycle Should be able to learn quickly on any tool creating activity or flow diagrams Good questioning listening skills
The role The role will be hands on work to develop, unit test and maintain web applications. Requirements JavaScript ES6+ Node.js, Express.js Good exposure to any of the JS frameworks, React, AngularJS and Angular Git Unit testing framework like, Jest, jasmine, karma MSSQL Server/ MySQL APIs CI/CD Why should you apply You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
The role As Senior Software Engineer you will be responsible to design, develop and unit test windows-based application. You will also contribute to train and mentor team members and provide technical assistance. Requirements Must have good hands on experience of .Net 4.0 and above WPF (Good understanding of Custom control) Good understanding of Git, Bit Bucket, or another repository SQL Server/My SQL Unit Testing framework (NUnit, XUnit, MSTest) Knowledge of Angular/Node.js Knowledge of Software Development Life Cycle (Preferably Agile) Good verbal & written communication skills Part of this role, we need someone who is flexible enough to work on different projects and technologies as per business requirement and resourcing strategy.
PMC Job Vacancy - L3 Application Support Analyst We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role PMC is a specialist, independent, and highly regarded consultancy, delivering retail solutions to clients across the high street. They are a growing organization, team-focused, powered by the people and unequalled in support and testing services to clients. They have the opportunity for an enthusiastic Application Support Analyst to join their Support team in India. This is a L3 Application Support Analyst role with the aim being to gain all required skills following completion of training. You will work within a growing application support team, who provides an unrivalled 1st, 2nd, and 3rd line support proposition to their customers retail IT systems. The teams are highly skilled but continue to develop and enhance their skill sets in line with career aspiration. The successful candidate will be mentored and trained in Retail-J and other EPOS systems as required and will liaise directly with customers offering reassurance that their incident can be resolved, and then prove it! Requirements Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve close support incidents. At least two years experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers. Some experience working with database technologies with the ability to write SQL queries understanding database terms such as a table, column, index etc. Experience with Oracle/SQL databases essential. Excellent communication skills and strong customer service ethos. Proven ability to learn new skills and pick up new technologies quickly. Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion. Any experience supporting AWS Cloud environments is desirable. Must be willing to work in 24x7 environment and for being on-call to support our client base, ensure sufficient coverage and meet the needs of the business. Why should you apply You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role The Incident Management Analyst is a key role in the successful delivery of a high-quality managed service. The role will be responsible for managing incidents throughout their entire lifecycle irrespective of resolver group. This will include proactively examining incident queues to safeguard achievement of contracted service levels, taking remedial action by matrix managing assigned analysts and resolver teams to prevent incidents from breeching KPIs SLAs. Requirements Experience working in an IT business handling IT related incidents and managing them to resolution adhering to tight deadlines. Experience managing customer escalations taking the emotion out of a situation through delivery of commitments relating to positive actions. Excellent management skills and ability to drive resolution of a problem achieving customer satisfaction. High degree of experience working with Microsoft Office, specifically Excel, PowerPoint, and Word. A tenacity to drive change within an organization to demonstrate improvements identified as part of a Service Improvement Programme. Confidence to matrix management technically skilled analysts to deliver against tight SLAs. Ability to set and manage customer expectations during stressful periods whilst a customer is under extreme senior management pressure to rectify business impacting issues. Good communication skills Comfortable to operate during core in-country customer operational hours e.g., UK is 09:00 18:00 BST You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role The Microsoft SQL Server Database Administrator (DBA) will be based in our PMC India Office in Vadodara, task managed and supervised by the Database Service Manager. You will be responsible for carrying out maintenance support of multiple enterprises, mission-critical SQL Server. Resolution of incidents problems, root cause analysis (RCA) leading to recommending and performing change activities concerning the databases and interfaced applications. You will be expected to perform, as required, various ad hoc database project activities. The role extends to defining and operating scheduled housekeeping activities, defining, recommending, and implementing monitoring and alerting processes. Supporting solution architects and developers on test, UAT and production environments. Requirements Experienced with all editions of MS SQL Server from 2000 through to 2019. SQL Server Database 2019 installation management. Configuration of SQL Server in a HA environment including Windows Server Failover Clusters (WSFC), Log shipping and Always-On High Availability (Availability Groups). SSIS, SSRS, ETL in SQL Server experience. SQL Server Security and DR solutions. SQL Server backup, recovery, and performance tuning Excellent verbal communication skills Comfortable to work in 24x7 environment You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role The Microsoft SQL Server Database Administrator (DBA) will be based in our PMC India Office in Vadodara, task managed and supervised by the Database Service Manager. You will be responsible for carrying out maintenance support of multiple enterprises, mission-critical SQL Server. Resolution of incidents problems, root cause analysis (RCA) leading to recommending and performing change activities concerning the databases and interfaced applications. You will be expected to perform, as required, various ad hoc database project activities. The role extends to defining and operating scheduled housekeeping activities, defining, recommending, and implementing monitoring and alerting processes. Supporting solution architects and developers on test, UAT and production environments. Requirements Experienced with all editions of MS SQL Server from 2000 through to 2019. SQL Server Database 2019 installation management. Configuration of SQL Server in a HA environment including Windows Server Failover Clusters (WSFC), Log shipping and Always-On High Availability (Availability Groups). SSIS, SSRS, ETL in SQL Server experience. SQL Server Security and DR solutions. SQL Server backup, recovery, and performance tuning Excellent verbal communication skills Comfortable to work in 24x7 environment You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role This role provides technical mentorship support to developer(s) / engineer in development Team and mainly responsible the quality of its technical deliverables The role is a for lead developer who is technology/platform expert to fulfil technical benchmark out of team. Role would focus on Quality of Technical Deliveries Providing hands-on for Project/Product Requirements Expertise on .Net Framework 4.0+ or above Expertise on Web API/ Web Service Good exposure to C# .net or VB.Net with OOPS concepts Hand-on of Entity Framework, LINQ, MVC, ASP.NET Hand-on of SQL Stored Procedure, Functions, Triggers, Views, Indexing, Scripts Good understanding on Coding standard, IOC, SOLID Principle and Design Pattern Performance, Logging, Unit Testing, i.e., Mock, NUnit, Log4Net, NLogger, SQL Profiler Code refactoring, Code Review capability, and Code Optimization tools i.e., Resharper, Sonar Cube, Style corp Understanding of UML Concepts Tools Front End Development Framework: jQuery, AngularJS, Angular, ReactJS Understanding of CI/CD Concepts and Tools i.e., Git, Gitlab, Jenkins, bitbucket, TeamCity, Octopus Good Verbal Written communication Why should you apply You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
PMC Job Vacancy - Service Desk Support Analyst We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role Support services provide high quality operational and technical application and systems support to PMC s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness, and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key. Requirements Excellent verbal communication skills fluency in English language Experience in either a technical or customer service support environment, preferably high-volume inbound calls Excellent interpersonal and communication skills Extensive problem-solving skills Must be willing to work in 24*7 environment You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
PMC Job Vacancy - Support Analyst L2 About us / Careers / Vacancies We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role The role requires an individual who undertakes resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately exhibits right sense of urgency. Requirements Experience on Oracle or Microsoft SQL server database - Certification preferred but not must Experience in windows batch scripting Experience on helpdesk, incident, and problem management as L2 support Retail IT domain knowledge - added advantage Good communication skills Comfortable to work in 24/7 environment Why should you apply You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.