Service Desk Engineer, Pune (Hadapsar)

1 - 4 years

0 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Service desk engineer

Experience required: 6 months+

Location: Pune (Magarpatta)

Skills required:

  • Ticket Processing / Support, Email Processing / Support, Handling centralize mail box
  • Coordinated with Internal team, Query Group assignment
  • VPN L1 support (Access Management)
  • Video Conferencing Support, Desktop / software Application L1 Support
  • Local system related issues like Outlook, PDF, and Internet etc.
  • Browser level troubleshooting
  • Access management (Partial), Application related Information
  • Wintel L1 Support (Domain ID Creation, Access Management etc)
  • DBA L1 Support (Password Reset and ID Creation)
  • Unix L1 Support (Password Reset)
  • Network L1 Support Basic & Mac Binding
  • Web Application Support, Basic Overview of Mailbox, Shared Drive, Application access granting & revoking, Basics of Excel, awareness of active directory
  • Access Management

Note: We're preferably looking for 2024 passouts

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