Service Delivery - Talent System

We are seeking for applications to join one of our Global Investment Bank client based out of Gurgaon, who has expertise in shaping service delivery across Talent and Learning Systems.

∙Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance.

∙Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS.

∙Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary.

∙Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice.

∙Champion the use of technical planning tools to manage and plan capacity against priorities.

∙Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options.

∙Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities.

∙Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements.

∙Seek and act on trends in service tickets improving experience for employees and HR.

∙Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

∙Act as a the Product Owner delegate and support development of strategic recommendation and business case development.

∙Support the Talent Product Owner in the development of house governance and consistent approach to manage process and service optimisation.

Minimum of 12 years of experience in service delivery of core HR systems such as Cornerstone, Gloat etc.

Interested candidates, kindly share your resume at sakshinagpal@elementshrs.com

Thanks!