Service Delivery Lead

Role & Responsibilities

• Responsible for heading a

  100+ strong SCM team

  supporting

  Multiple Global Agri Trading Business operations

  covering full contract execution cycle together with trade finance documentation & claims settlements.
• Accountable for service delivery and compliance at global business services (includes SLA, KPIs and CPIs) & establish key performance metrics to improve business outcomes
• Drive integration of trade operations activities from JVs to shared services structure
• Identify roles / operating model / integration opportunities to transition JVs global trade execution work to shared service centers.
• Define To Be operating Model for acquired companies global trade execution processes at shared service centers and align the same with current shared services trade execution operating model.
• Lead all transition efforts for global trade execution process consolidation to shared services
• Works closely with senior business stakeholders to deliver on common goals: cost, turnaround time and quality
• Contributes to the creation and implementation of SCM & Logistics vision (based on Industry best practices)
• Deliver solutions to operational problems while maintaining high levels of quality and service
• Drives continuous improvement and transformation initiatives constantly identifying inefficiencies and cost optimization opportunities using the right mix of people, processes, tools, and technologies
• Leverage tools and technologies to improve agility and effectiveness of operations and service delivery
• Manage, coach, and develop a high performing and motivated team(s), building the culture of continuous improvement that meets agreed objectives
• Set departmental objectives/KPIs and review/assess ongoing performance of direct reports
• Invests and contributes in nurturing the supply chain and logistics capabilities within global business services through L&D initiatives
• Articulate GBS capabilities and transformational abilities at all opportune moments to the larger organization which improves adoption of GBS by different businesses and countries
• Effectively collaborates and maintains excellent relationships with other work streams and functions

Skills Required

Knowledge and Technical Competencies

• Good knowledge of concepts and procedures related to shipment of trade commodities and related terms & guidelines, including expertise in Letters of credit and shipping documents
• Good understanding of contracts, charter parties and key laytime/demurrage provisions and the terminology associated with commercial commodities.(Preferred)
• Knowledge and understanding of marine and terminal operations. (Preferred)
• Ability to provide high quality level of customer service to internal & external stakeholders involved in contract execution & settlement
• Ability to work independently, efficiently and deliver high quality output under time pressure
• Independent and meticulous with figures
• Strong written & oral communications skills in English. Knowledge of European languages added advantage.
• Strong problem solving & organization skills
• Experience in managing people and processes through a sustained period of change
• Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Experience in working with SAP system