Service Delivery Coordinator

The role involves managing contract-related activities such as effective communication with internal and external customers, resolving problems and issues efficiently, and collaborating with sales and delivery partners for reporting requirements. It is essential to understand the service offerings for assigned accounts and work with external service partners to support client deliverables. Additionally, the role requires providing support for contract change management and ensuring effective shared mailbox management. Furthermore, the position involves liaising between customers and supply chain/logistics teams, maintaining a positive work atmosphere, and supporting the account team in achieving revenue and margin targets. The candidate will be responsible for developing custom client reporting, driving process improvement initiatives, and analyzing existing processes to identify opportunities for enhancement. Asset management is a crucial aspect of the role, requiring the ownership and management of various systems, ensuring accurate fleet data analysis, and supporting equipment asset management within the account. The candidate will also be accountable for maintaining the integrity of asset databases and providing support for technical deliverables. Additionally, the role involves acting as a subject matter expert on reporting, processes, and technology capabilities. Interested candidates who are immediate joiners can share their resumes with Priyanka Shastri at Priyanka.shastri@hcltech.com.,